Customer Success & Operations Intern

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

Sales Support Representative Hönö | Berg Propulsion About Berg Propulsion Since 1912, Berg Propulsion has been developing technology that drives the global maritime industry forward. From our origins as a Swedish shipyard, we have grown into an international leader in marine propulsion systems, delivering propellers, thrusters, control systems, and hybrid-electric solutions to customers around the world. Our vision is to make global shipping safer and more sustainable. Through innovation, technical expertise, and close collaboration with our customers, we develop solutions that reduce environmental impact while delivering outstanding performance and operational reliability. At our headquarters in Hönö, you'll find a collaborative and welcoming work environment with short decision-making paths, high engagement, and a strong team spirit. Here, cutting-edge technology is combined with the genuine Berg culture—where collaboration, accountability, and continuous development are at the heart of everything we do. Are You Our Next Sales Support Representative? We are currently looking for two new colleagues to join our Sales Support team. As part of our team, you will play a key role in supporting the operational backbone of our aftermarket business. This position is ideal for someone who enjoys coordinating multiple tasks, thrives in a structured environment, and is energized by collaborating with others to ensure a smooth and efficient order process. You will join a highly skilled and committed team known for its positive attitude and strong sense of collaboration. We support one another, share knowledge, and work together to find solutions—even when the pace is high. The Role As a Sales Support Representative, you will be responsible for ensuring that customer orders are handled efficiently and with a high level of quality—from handover by the Sales team through delivery and invoicing. You will act as a central point of coordination between several internal departments, ensuring that accurate information is maintained in our systems, deliveries are monitored, and any deviations are managed in a structured manner. The role is primarily an internal support function with many cross-functional contacts throughout the organization. We are also in an exciting phase of development, implementing new ways of working and improving our processes. Therefore, we are looking for someone who enjoys contributing ideas and sees continuous improvement as a natural part of everyday work. Key Responsibilities In this role, you will be responsible for: Ensuring an efficient order flow from handover through delivery and invoicing. Registering and administering customer orders in the ERP system. Managing price adjustments and updating item master data. Monitoring deliveries and handling deviations. Coordinating daily activities with Production, Purchasing, Logistics, and other internal departments. Managing returns and warranty claims. Ensuring that information and documentation in our systems is accurate and up to date. You will have the authority to prioritize and reschedule orders, manage price updates, determine lead times in collaboration with the business, and independently handle standardized warranty and claims processes. QualificationsRequired Upper secondary school diploma or equivalent. Preferred Post-secondary education in Engineering, Logistics, Business Administration, Finance, or a related field. Experience & Skills We believe you have: Experience in Sales Support, After Sales, Order Management, or a similar coordination role. Experience working with ERP systems and other business administration systems. Excellent communication skills in both Swedish and English, spoken and written. Preferred Experience working in a B2B environment. Knowledge of spare parts, service processes, or technical products. Personal Qualities We place great emphasis on your personal qualities and believe you recognize yourself in the following: Communicative – You build strong relationships, communicate clearly, and establish trust. Structured and Detail-Oriented – You work methodically, stay organized, and maintain a high level of quality. Service-Minded – You naturally enjoy supporting others and delivering excellent service. Solution-Oriented – You focus on opportunities and find effective solutions to challenges. Responsible and Proactive – You take ownership of your work, drive tasks forward, and actively contribute to improvements. Why Join Berg Propulsion? At Berg Propulsion, you'll become part of a company where people enjoy their work and have the opportunity to grow. We offer a workplace by the sea, short decision-making paths, and a culture built on collaboration, support, and shared success. You will have a manager who leads with trust, encourages initiative, and supports your professional development as you grow in your role. To give you the best possible start, we provide a well-structured onboarding program. You will begin by learning about our products in our production environment before gradually being introduced to our systems, processes, and ways of working. We Look Forward to Receiving Your Application! During the summer holiday period, our recruitment process will be temporarily paused. This means we will not begin reviewing applications or conducting interviews until after the summer. We will review all applications and contact selected candidates as soon as the recruitment process resumes. Thank you for your patience. We wish you a wonderful summer and look forward to receiving your application! Contact Azaro Dominguez ✉ azaro.dominguez@bergpropulsion.com