Customer Experience Intern – Support, Onboarding & Operations

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

About This Role As a Marketing Content Intern at Hey Sid, you will help create, manage, and deliver content for both our customers and our own brand. This is a hands-on role where you will learn how modern B2B content marketing works in practice. You will work closely with our content, marketing, and customer teams, helping turn ideas, interviews, and insights into engaging content that drives results. You will gain experience working directly with B2B companies, founders, and marketing professionals while developing your writing, communication, and content marketing skills. This is not a theoretical internship. You will be creating real content that gets published and seen by decision-makers. Key Responsibilities Content Production & Execution Support the creation of high-quality content, including: LinkedIn posts Thought leadership content Blog articles Case studies Marketing copy You will: Assist in researching topics and gathering insights Draft and edit content for customers and Hey Sid Help adapt tone of voice and messaging for different brands Turn interviews, notes, and ideas into clear written content Ensure content is delivered on time and meets quality standards Customer & Team Collaboration You will: Participate in customer meetings and content workshops Help prepare content ideas and drafts for customer reviews Take notes and summarize customer feedback Support communication between customers and internal teams Learn how customer-facing content operations work Content Planning & Coordination You will: Help manage content calendars Support content scheduling and publication processes Coordinate revisions and feedback rounds Maintain documentation and content briefs Assist with content performance tracking and reporting What This Role Is (and Is Not) This role is: Hands-on and execution-focused A learning opportunity with real responsibility Focused on content creation and marketing Collaborative and fast-paced Designed to help you build practical B2B marketing experience This role is NOT: A purely academic internship A strategy-only role A social media scrolling role A position where you sit on the sidelines Who You Are We believe you may be: Currently studying marketing, communications, journalism, business, media, or a related field Interested in B2B marketing, content, and branding A strong written communicator in English Curious and eager to learn Structured and detail-oriented Comfortable taking ownership of tasks Excited about working in a startup environment Most importantly, you enjoy writing and want to develop that skill professionally. Bonus (Nice to Have) Experience running your own LinkedIn, blog, newsletter, or social media account Experience with content creation, copywriting, or journalism Familiarity with LinkedIn and B2B marketing Experience using AI tools such as ChatGPT, Claude, or Perplexity Basic understanding of marketing analytics What You'll Learn During your internship, you'll gain hands-on experience with: B2B content marketing LinkedIn content strategy Thought leadership development Customer communication Content operations and workflows AI-assisted content creation Startup growth and marketing You'll work closely with experienced marketers and gain insight into how modern B2B companies build demand and brand awareness. Why Join Hey Sid Work with ambitious B2B companies across industries Learn directly from experienced founders and marketers Build a portfolio of published content Gain real-world startup experience High levels of responsibility and ownership Flexible working environment Potential opportunities for future employment