Senior Learning & Development Specialist

Location: Manchester, UK Working pattern: Hybrid Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We want to offer the best rider support in the industry. Deeply embedded within the operations processes of Deliveroo Rider Compliance is central to our continued success through its impact on rider retention and rider satisfaction Reporting into the Rider Onboarding and Compliance Senior Manager, you will be leading the Rider Compliance team, who are responsible for ensuring our riders are compliant and supported while on the road. Your goal is to run an engaged and motivated team while redefining what good looks like. WHAT YOU’LL BE DOING You’ll be joining the Rider Onboarding, Lifecycle, and Compliance team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like: * Lead and mentor a dedicated team of 5+ compliance representatives, overseeing daily Business-As-Usual (BAU) operations, verification sweeps, and queue management. * Spearhead global compliance initiatives from HQ, collaborating with cross-functional teams to design and implement robust operational processes in response to regulatory and right-to-work changes. * Drive process automation and efficiency by partnering with product teams to scale, streamline, and automate manual compliance workflows. * Harness data and insights using Looker and Google Sheets to track team performance KPIs, identify operational bottlenecks, and make strategic prioritization decisions. * Manage external and internal delivery partners (such as BPO partners like TaskUs) to ensure high-quality, accurate processing and seamless escalation handling. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Experience in a compliance or highly regulated environment (such as fintech, insurance, or scale-up operations) with a strong understanding of compliance-driven workflows. * Strong analytical capability, with proven ability to manipulate data in Google Sheets (v-lookups, formulas) and use tools like Looker to turn raw data into actionable processes. * Excellent communication and stakeholder management skills, allowing you to build relationships across international markets and independently coordinate cross-functional projects. * A proactive, problem-solving mindset with the confidence to challenge manual processes and advocate for automation. * An aspiring or experienced people manager with the ability to support team development, set performance expectations, and foster a collaborative working culture. * Familiarity with CRM and customer support tools such as Zendesk or Salesforce is a plus. WHY JOIN US? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. * 🔧 Make a visible impact every day: Your work directly improves outcomes for customers, riders and restaurant partners. * 🌱 Grow through ownership: Take responsibility for complex cases and help shape improvements to how we operate. * 🧠 Develop deep operational expertise: Work across teams and markets to build strong regulatory and service knowledge. * 🌎 Deliver together in an inclusive culture: Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine — our interview typically includes 3–4 stages.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Franchisee Manager, Enterprise QSR (UK and Ireland) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo's marketplace, shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand, this is the team for you. The Role As Franchisee Manager, you will be Deliveroo's main commercial presence on the ground across your region, looking after some of our largest and most complex franchise networks, including the UK's biggest QSR brands. You will be responsible for growing franchisee advertising impact, raising operational standards, and building strong relationships with franchise operators that drive real growth. You will: * Own your portfolio: You are responsible for a large, multi-brand franchisee portfolio across your region. These are your accounts. You run the relationships, you own the numbers, and you are the person operators call. * Onboard new sites: Get new franchisees and newly opened sites set up properly. As brands grow, every new operator needs to understand the platform, know the standards, and have a relationship with you before problems arrive. * Grow advertising impact: Help franchisees grow their business through Deliveroo advertising. Most operators are only scratching the surface of what ads can do, and your job is to change that through consultative conversations about driving growth. * Raise operational standards: Work with franchisees to close operations gaps that impact rider and customer experiences. You are the person who makes it happen on the ground. * Build the local promo plan: Work with each franchisee to shape the promotional activity that suits how they trade, and how they can maximise growth. * Work with the national team: What you do in the field should drive the national strategy. You will ensure the national strategy is executed with excellence across your franchisee portfolio. * Report and track: Keep your weekly tracking up to date, present your region's performance every month, and contribute to quarterly business reviews. You will be a key part of your partners success The Candidate: This role suits someone who combines genuine commercial hunger with the ability to build trust quickly across very different franchise operators, from a multi-site owner running several restaurants to a network manager covering a whole region. You are comfortable in the field, self-directed, and able to hold your own in commercial conversations without always having a senior sponsor in the room. You understand that great relationships and great commercial outcomes are not in tension. The desired skills/experiences include: * Commercial foundation: 2 or more years in field sales, territory management, account management, or franchise support. Experience working with or within QSR or franchise businesses is strongly preferred. You understand how operator economics work and how commercial decisions get made at franchisee level. * Data fluency: Confidence reading dashboards and drawing your own conclusions. You will not need a data team to tell you where your portfolio is underperforming. You will already know, and you will walk into franchisee meetings with the numbers that make the case. * Field credibility: A proven ability to build genuine relationships at business owner level. As comfortable sitting down with a franchisee owner as presenting to a regional brand director. You earn trust through preparation and follow-through, not job title. * Commercial instinct: You understand how advertising investment relates to growth, and you can make that case convincingly to a sceptical franchisee. You do not just take orders. You sell, influence, and bring partners with you on the journey. * Resilience and pace: This is a field-based role with significant travel. You thrive on variety and manage your own schedule effectively. * Team player: You take direction stakeholders, and you share what you learn on the ground quickly. The whole team is better when you bring back what you are seeing. * Organisation: Able to manage a large, geographically spread portfolio across several brands at once, knowing when to escalate, when to solve things yourself, and how to communicate clearly without creating noise. Why Join Us?   At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:   🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.   We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   Our Global Structure   Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion   At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!