Senior Marketing Operations Manager, EMEA

ABOUT BLANK STREET At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. START SOMETHING EXTRAORDINARY… As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. WHO WE’RE LOOKING FOR * Love for cafe culture and people * Friendly, open and approachable person who is able to work well with others * Strong knowledge of coffee and equipment is a must * Strong decision-making and multi-tasking skills * Strong interpersonal communication skills * Passionate about delivering excellent customer connections to create a regular customer base * Able to work at a fast pace in high-volume environments * Be an exemplary ambassador of our brand to new neighbourhoods WHAT YOU’LL OWN * Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy * Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive * Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift * Positive and solution-focused handling of any minor customer issue * At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store REQUIREMENTS * Experience in the customer service or hospitality industry * Availability that meets the needs of our cafes * Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday) * Availability to work between 6:30 am and 9:00 pm * Weekend and holiday availability preferred * You must be authorised to work in the UK

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com. [https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0]   Why we're hiring: WPP is accelerating the adoption of AI across the enterprise, investing in a portfolio of strategic initiatives designed to transform how work gets done across our global business. We're looking for a Senior Project Manager based in London, to lead the delivery of some of WPP's most complex and high-impact AI initiatives. These enterprise-scale projects are sponsored by senior business leaders and the CIO organisation, focused on embedding AI agents into critical business processes, operational workflows and governance frameworks. This is an opportunity to work at the forefront of enterprise AI transformation, partnering with business stakeholders, technology teams and external delivery partners to turn innovative ideas into scalable solutions that deliver measurable business value. WHAT YOU'LL BE DOING: * Lead the end-to-end delivery of multiple strategic AI projects simultaneously, managing all phases from initiation and planning through to deployment and benefits realisation. * Partner with executive sponsors, senior business stakeholders and the AI Centre of Excellence to define project scope, requirements, success measures and delivery plans. * Deliver complex, enterprise-scale AI initiatives across multiple business functions, ensuring projects achieve agreed objectives, timelines, budgets and outcomes. * Coordinate internal teams and external delivery partners to ensure successful execution and deployment of AI solutions. * Drive effective stakeholder engagement across Technology, Finance, HR, Operations and Governance functions, building alignment and managing competing priorities. * Develop and maintain project plans, budgets, RAID logs, status reporting and executive communications. * Establish testing, validation and adoption approaches that ensure AI solutions are reliable, compliant and deliver intended business outcomes. * Monitor delivery performance, business adoption and value realisation, ensuring projects move successfully from concept into production. * Contribute to the development of delivery standards, tools, templates and best practices that support the successful scaling of AI across WPP. * Support and mentor project managers across the wider delivery community, sharing expertise and promoting delivery excellence. WHAT YOU'LL BRING: * Significant experience delivering complex technology, data or transformation projects within large enterprise environments. * Proven ability to manage multiple workstreams, stakeholders and delivery partners across large-scale programmes of work. * Deep familiarity with the Microsoft Copilot product family end-to-end, including in-app Copilot, pre-built and shared agents, Copilot Chat, Agent Builder, Copilot Studio and advanced agent frameworks. * Experience beyond the Microsoft ecosystem, including AI development and orchestration platforms such as Python multi-agent frameworks, Databricks, Google Vertex AI and open agent tooling. * Strong understanding of project delivery methodologies, governance frameworks and change management principles. * Ability to work effectively with technical teams, architects, engineers and data specialists, translating complex concepts into business-focused outcomes. * Strong technical fluency across AI technologies and solution architecture, with the ability to challenge design decisions and discuss trade-offs with architects, engineers and data scientists. * Experience managing senior stakeholders and communicating effectively with executive audiences. * Strong commercial awareness, including budget management, vendor oversight and business case delivery. * Experience working within Agile, Scrum, Kanban or scaled delivery environments. * Excellent organisational, stakeholder management and problem-solving skills. SUCCESS MEASURES: * Successful delivery of enterprise AI projects into production environments. * Achievement of agreed business outcomes, including productivity improvements, cost efficiencies and revenue opportunities. * Strong stakeholder satisfaction and executive confidence in project delivery. * High levels of user adoption and engagement following deployment. * Effective management of project risks, dependencies and governance requirements. * Timely delivery against agreed project milestones and budgets. * Demonstrable contribution to the growth and maturity of WPP's enterprise AI capability. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT [https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment]) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.