GTM Program Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE'RE LOOKING FOR We’re looking for a world class Recruiter to help build and scale our global Go-to-Market teams. This person should be excited to design and execute customized candidate recruiting plans while also being a point person for all things hiring with our hiring managers. *Must be available to commute to London regularly. 6 Month Fixed-Term Contract WHAT YOU'LL DO * Source, recruit, and hire top talent for our GTM teams, with a specific focus on Post-Sales teams like Customer Success, Global Services & Support, etc * Manage the end-to-end recruiting lifecycle from sourcing to offer acceptance * Partner with hiring managers on hiring needs and priorities to implement best-in-class talent acquisition strategies * Screen candidates and facilitate debrief sessions to identify the best talent for each role * Monitor the effectiveness of all recruiting efforts leveraging data analysis and dashboard reporting, with specific attention paid to continued flow of candidates through the recruiting pipeline * Utilise broader trends and data in the business and industry to continuously improve the company’s brand from a hiring perspective, scale recruiting processes and systems, and contribute to the broader talent acquisition strategic planning process * Mentor and provide guidance to fellow recruiting team peers to continuously develop our team WHAT YOU HAVE * Bachelor’s Degree preferred * 4+ years of full life cycle recruiting experience * Proven organisational skills and attention to detail * Ability to manage projects and simultaneously prioritise the talent acquisition flow in an environment with competing demands * A strategic and analytical mindset, with a track-record of not only reporting and analysing key recruiting metrics/data for quick-problem solving in the recruiting flow, but also contribute to developing a comprehensive recruiting plan and strategy * Bonus points: * Experience with Greenhouse ATS * Experience with candidates in the SaaS/Cloud industry is a plus WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here [https://www.braze.com/company/careers/how-we-hire#benefit-section]. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: * Competitive compensation that may include equity * Retirement and Employee Stock Purchase Plans * Flexible paid time off * Comprehensive benefit plans covering medical, dental, vision, life, and disability * Family services that include fertility benefits and equal paid parental leave * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend * A curated in-office employee experience, designed to foster community, team connections, and innovation * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching  * Employee Resource Groups that provide supportive communities within Braze * Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.  The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.  This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.  Please contact us at talentdata.privacy@braze.com [talentdata.privacy@braze.com] for any requests or questions. To find out more about our hiring process, check out this page [https://www.braze.com/company/careers/how-we-hire]. Notice Regarding Automated Employment Decision Tool (NYC Local Law 144) Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com [talentdata.privacy@braze.com] promptly after applying. A summary of the most recent bias audit results for such tool is available here [https://www.braze.com/company/legal/bias-audit-candidates]. Please see our Candidate Privacy Policy [https://www.braze.com/company/legal/privacy-policy-job-candidates] for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

ABOUT US: At Fireworks, we’re building the future of generative AI infrastructure. Our platform delivers the highest-quality models with the fastest and most scalable inference in the industry. We’ve been independently benchmarked as the leader in LLM inference speed and are driving cutting-edge innovation through projects like our own function calling and multimodal models. Fireworks is a Series C company valued at $4 billion and backed by top investors including Benchmark, Sequoia, Lightspeed, Index, and Evantic. We’re an ambitious, collaborative team of builders, founded by veterans of Meta PyTorch and Google Vertex AI. THE ROLE: As an Applied Machine Learning Engineer, you will serve as a vital bridge between cutting-edge AI research and practical, real-world applications. Your work will focus on developing, fine-tuning, and operationalizing machine learning models that drive business value and enhance user experiences. This is a hands-on engineering role that combines deep technical expertise with a strong customer focus to deliver scalable AI solutions. KEY RESPONSIBILITIES: * Customer Success: Collaborate directly with the GTM team (Account Executives and Solutions Architects) to ensure smooth integration and successful deployment of ML solutions. * Demo / Proof of Concept (PoC): Build and present compelling PoCs that demonstrate the capabilities of our AI technology. * Application Build: Design, develop, and deploy end-to-end AI-powered applications tailored to customer needs. * Platform Features / Bug Fixes: Contribute to the internal ML platform, including adding features and resolving issues. * New Model Enablements: Integrate and enable new machine learning models into the existing platform or client environments. * Performance Optimizations: Improve system performance, efficiency, and scalability of deployed models and applications. * Partnership Enablement: Work closely with partners to enable joint AI solutions and ensure seamless collaboration. MINIMUM QUALIFICATIONS: * Bachelor’s degree in Computer Science, Engineering, or a related technical field. * 5+ years of experience in a software engineering role, with a strong preference for customer-facing roles. * Robust coding skills required, preferably with proficiency in Python. * Demonstrated ability to lead and execute complex technical projects with a focus on customer success. * Strong interpersonal and communication skills; ability to thrive in dynamic, cross-functional teams. PREFERRED QUALIFICATIONS: * Master’s degree in Computer Science, Engineering, or a related technical field. * Experience working in a startup or fast-paced environment. * Hands-on experience fine-tuning machine learning models, including supervised fine-tuning (SFT) and reinforcement learning from human feedback (RLHF or RFT). * Solid understanding of generative AI, machine learning principles, and enterprise infrastructure. WHY FIREWORKS AI? * Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving. * Build What’s Next: Work with bleeding-edge technology that impacts how businesses and developers harness AI globally. * Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI—no bureaucracy, just results. * Learn from the Best: Collaborate with world-class engineers and AI researchers who thrive on curiosity and innovation. Fireworks AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all innovators.