
Madano · London
Madano’s award-winning digital team works with clients across science, technology and engineering, helping them shape the future through effective digital story...
Madano’s award-winning digital team works with clients across science, technology and engineering, helping them shape the future
through effective digital storytelling.
As one of the fastest-growing communications consultancies in the UK, we are looking for an experienced and commercially minded
Senior Account Director to help grow Madano’s digital offer. This is a senior role for someone who can provide trusted client
counsel, shape digital strategies and plans, oversee high-quality service and delivery, and identify opportunities to expand our
work across existing clients and new prospects.
The successful candidate will bring strong knowledge of digital marketing disciplines, curiosity about emerging trends and
technologies, and the ability to translate insight into clear, effective recommendations for clients and teams.
The role
Madano’s digital team collaborates with clients, media partners and internal teams across Insights, Creative, Healthcare, and Net
Zero Transition to develop paid, earned, shared and owned media strategies and campaigns.
As Senior Account Director, Digital, you will play a key role in setting strategic direction, overseeing delivery and ensuring our
digital work is of the highest quality, creatively effective and tangibly measurable. You will be responsible for leading client
relationships, provide senior counsel, shape briefs, develop scopes of work, oversee project teams and ensure high-quality
delivery across multiple accounts.
You will be expected to bring both strategic and practical digital expertise across areas such as paid media, SEO/GEO, website and
content strategy, analytics, customer experience, digital design, social media, media buying and integrated campaign planning. You
will not need to be a specialist in every discipline, but you should be confident enough to ask the right questions, guide teams
and partners, and advise clients on the best digital approach.
You will also contribute to the continued growth of Madano’s digital offer, helping to develop new products, improve ways of
working, mentor junior team members and identify opportunities for innovation across AI, search, analytics, digital storytelling
and performance communications.
What we expect
Leadership and client counsel
standard.
digital delivery.
culture.
media consumption habits.
Digital strategy and delivery
media.
content strategy, customer experience and digital design.
processes.
translating findings into clear recommendations.
opportunities.
recommendations.
technical delivery.
energy.
Commercial growth and visibility
costs.
What you’ll get out of the role
energy and engineering.
media buying, customer experience and integrated communications campaigns.
strategy and performance communications.
clients and cross-market collaboration.
About Madano
Help us shape the future.
Madano is committed to building a better world through intelligent and creative communications. We work with clients who are
solving major challenges of our time through science and technology - helping them tell their story, make the right connections,
change attitudes and influence behaviours.
Our people are highly motivated and engaged, always encouraged to make their voices heard and given the opportunity to progress.
And while we deal with serious issues, we make sure we don’t take ourselves too seriously along the way. Questioning accepted
wisdom, always looking for alternative solutions, ours is a purpose-driven culture where everyone pulls together to make a lasting
difference.
We have resolved to work only with organisations whose values align with our own. And we employ people who demonstrate a genuine
commitment to delivering positive change.
Important Information
Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have
any accessibility requirements so that we can accommodate your needs during this process.
We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment
process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed
using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in
role.
AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES:
Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts
in their field and trusted advisors to clients.
Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote
the very best people, basing judgement solely on suitability for the job.
We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people,
ethnic minorities and neurodiverse people.
Privacy Policy
We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations
relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.
JOIN ONE OF THE UK'S FASTEST-GROWING HEALTHCARE COMMUNICATIONS CONSULTANCIES Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications. We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients. Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business. This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work. Who thrives at Madano? Our most successful Account Directors are more than excellent client leaders. They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed. You'll thrive here if you: * Enjoy working in a fast-moving, ambitious environment * Love building and growing client relationships * Get excited by identifying new opportunities and helping win new business * Are motivated by responsibility and ownership * Enjoy mentoring and developing talented people * Bring energy, initiative and fresh thinking to everything you do * Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career. Key Responsibilities: 1. Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact. Key responsibilities: * Lead and develop senior client relationships, acting as a trusted strategic partner * Identify opportunities to grow accounts and strengthen client partnerships * Understand client priorities and provide proactive counsel and recommendations * Lead client meetings, workshops and presentations with confidence and authority * Ensure consistently high-quality delivery across all programmes 2. Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality. Key responsibilities: * Develop communication strategies aligned to client objectives and market needs * Oversee the planning and delivery of programmes across multiple accounts * Manage risks, budgets, timelines and resources to ensure successful execution * Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions * Apply industry insight and emerging trends to strengthen client programmes 3. Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships. You'll play a visible role in growing existing accounts and helping shape the future success of the Healthcare Practice. Key responsibilities: * Identify and develop opportunities for organic account growth * Contribute to pitches, proposals and new business activity * Build and maintain relationships across the healthcare sector * Collaborate with colleagues to develop innovative solutions for clients * Represent Madano at industry events and within professional networks 4. Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence. Key responsibilities: * Lead, mentor and develop account teams and medical writers * Create an inclusive, supportive and high-performing team culture * Provide regular coaching, feedback and career development support * Inspire teams to deliver exceptional client work and exceed expectations 5. Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice. Key responsibilities: * Manage account budgets, forecasting and resource planning * Monitor financial performance, revenue and profitability * Support accurate invoicing and commercial reporting * Identify efficiencies and opportunities to improve account performance 6. Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work. Key responsibilities: * Maintain quality standards across all client deliverables * Ensure robust review and quality assurance processes are followed * Gather and act on client feedback to strengthen delivery * Drive continuous improvement across account and project management processes What you’ll bring: * Significant experience in healthcare or medical communications with a strong track record of client leadership * Commercial awareness and experience identifying opportunities for growth * Ability to develop strategic communications programmes and translate complex science into compelling narratives * Experience leading and developing high-performing teams * Confidence presenting to senior stakeholders and influencing decision-making * A collaborative, proactive and solutions-focused approach Why join Madano? This is an opportunity to join a consultancy at an exciting stage of growth. You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry. You'll have the chance to: * Join a top 10 UK healthcare communications consultancy with ambitious growth plans * Take ownership of high-profile client relationships and strategic programmes * Play a visible role in winning and growing business * Work alongside specialists in insights, analytics, digital, creative and corporate communications * Accelerate your career in an environment that recognises and rewards ambition * Help shape the future direction of a growing healthcare practice * Learn from experienced leaders while developing your own leadership style * Be part of a collaborative, energetic and supportive team that genuinely enjoys working together For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact. Important Information Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. OUR BENEFITS AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES: * 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service) * Enhanced employer pension contribution * Private Medical insurance (for you and your family) * Income Protection insurance * Life Assurance at 4x your salary * Financial support and advice * Travel insurance (for you and your family) * An annual wellness benefit of £150 * Four-week sabbatical after every 5 years’ service. Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients. *Some benefits are contingent on successful completion of probation period. EQUAL OPPORTUNITIES Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.
The Group FP&A & Finance Transformation Manager will lead the Group's financial planning, reporting and business intelligence capabilities across all UK brands. The role will be responsible for delivering consistent, high-quality financial insight to support decision-making, while driving finance transformation through improved systems, automation and data analytics. Working closely with the Group Finance Director, Commercial Financial Controller and Group Financial Controller, the role will establish a single source of financial truth across the business, improving reporting consistency, forecasting accuracy and operational efficiency. Salary range: £68,000 - £75,000 DOE Reporting to: Finance Director, EMEA Job Responsibilities Financial Planning & Analysis * Lead the Group budgeting and forecasting process across all brands. * Consolidate financial forecasts and provide meaningful analysis and commentary. * Develop long-term financial models and scenario planning. * Support business cases for investment, recruitment and strategic initiatives. Group Reporting * Produce monthly Executive and Board reporting packs. * Develop consistent KPI reporting across all brands. * Deliver insightful variance analysis and identify financial risks and opportunities. * Standardise reporting across the Group. Business Intelligence & Data * Own the Group Power BI reporting suite. * Develop dashboards for Finance, Managing Directors and Executive Leadership. * Improve accessibility and quality of financial information. * Drive data governance and reporting consistency. Finance Systems * Act as the Finance lead for Maconomy. * Improve data integrity and system utilisation. * Standardise reporting structures across brands. * Support future finance systems enhancements. Finance Transformation * Identify opportunities to automate finance processes. * Lead the implementation of AI tools within Finance. * Reduce manual reporting through automation. * Drive continuous improvement across finance processes. Business Partnering * Support Senior Financial Controller with commercial analysis and forecasting. * Support Finance Director with Board reporting and strategic analysis. * Support Finance Controller with reporting requirements for Group and statutory reporting. * Work collaboratively with Finance Managers and Management Accountants to improve reporting quality. Audit Support * Support the annual external audit process by preparing financial reports, data extracts and analysis as required. * Assist the Group Financial Controller in responding to audit requests in a timely manner. We may amend these responsibilities from time-to-time. Key Deliverables * Annual Group Budget * Monthly group budget trackers – social, business development, training * Maintain Fee Forecast reporting * Introduce servicing reports * Standardise time reporting across brands * Monthly Executive Reporting Pack * Board Reporting * KPI Dashboard Suite * Power BI Reporting * Maconomy Governance * AI & Automation Roadmap * Scenario Modelling – contribution and GM tracking * Financial Modelling * Group Reporting Standardisation Planning and Forecasting What you'll need Essential * Qualified Accountant (ACA, ACCA or CIMA) or equivalent commercial FP&A experience. * Strong financial modelling and analytical skills. * Experience in budgeting, forecasting and management reporting. * Advanced Excel and Power BI. * Experience working with ERP systems (Maconomy experience desirable). * Excellent stakeholder management and communication skills. Preferred * Experience leading finance transformation projects. * Experience implementing automation or AI solutions. * Professional Services or Agency experience. * Multi-entity reporting experience. Important Information Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process. We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. OUR BENEFITS AS WELL AS THE BASIC SALARY, GREAT SOCIAL EVENTS AND A CULTURE OF CONTINUAL LEARNING, OUR COMPETITIVE BENEFITS PACKAGE INCLUDES: * 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service) * Enhanced employer pension contribution * Private Medical insurance (for you and your family) * Income Protection insurance * Life Assurance at 4x your salary * Financial support and advice * Travel insurance (for you and your family) * An annual wellness benefit of £150 * Four-week sabbatical after every 5 years’ service. Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients. *Some benefits are contingent on successful completion of probation period. EQUAL OPPORTUNITIES Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job. We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people. Privacy Policy We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Toronto, Canada ABOUT THE ROLE: As Senior Account Director, you are OLIVER's primary lead for the client in Canada — strategic partner to senior client stakeholders, commercial owner and team leader. You will set the direction for an integrated account spanning brand, creative, media, insights and activation, translating business objectives into clear briefs and ensuring every piece of work is delivered to the highest standard. This is a hands-on senior leadership role. You will shape strategy, manage the P&L, grow the client relationship and lead a cross-functional team — all while maintaining the rigour that complex, multi-workstream accounts demand. The role includes occasional travel across Canada for client meetings, events and activations. WHAT YOU WILL BE DOING: * Act as the primary strategic partner and senior point of contact for the client in Canada, building deep and lasting relationships with client leadership. * Define and execute integrated account strategy in collaboration with client stakeholders and internal leads across brand, creative, media, insights and activation. * Lead, mentor and resource a cross-functional account team; set priorities, support professional development and maintain consistent quality across all output. * Translate client business objectives into clear agency briefs, creative direction and measurable KPIs; build and sustain robust measurement and reporting frameworks. * Oversee campaign planning, production timelines and integrated delivery across all workstreams, ensuring work meets the client's brand standards, regulatory requirements and quality expectations. * Manage escalations proactively; mitigate risk, maintain governance and oversee approval processes across the account. * Ensure all activity complies with Canadian alcohol marketing regulations and the client's internal brand and safety guidelines. * Identify and develop new opportunities within the account; contribute to strategic pitches to grow the partnership. * Represent OLIVER in senior client meetings and at industry events across Canada. * Partner with finance, legal and production to ensure accurate scoping, invoicing and contract management. * Own the client's Canada P&L: annual budget planning, revenue forecasting, cost management, margin protection and contractual compliance. * Present financial performance and budget progress to client and OLIVER senior stakeholders on a regular basis. * Drive commercial efficiencies across the account without compromising delivery quality or client outcomes. * Manage scope change processes; ensure changes are documented, approved and accurately reflected in billing. WHAT YOU NEED TO BE GREAT IN THIS ROLE: * Significant agency account management experience at senior or director level, leading large, complex, multi-disciplinary accounts. * A track record of building and sustaining senior client relationships — operating as a trusted strategic advisor, not just an operational contact. * Strong commercial acumen: P&L accountability, revenue forecasting, budget management and margin awareness. * Experience leading integrated teams across creative, digital, media, PR and shopper or activation disciplines. * Deep understanding of the CPG, beverage or alcohol category; experience with spirits brands is a strong advantage. * Knowledge of Canadian regulatory requirements for alcohol marketing, with a track record of ensuring compliance in practice. * Confident, credible communication, presentation and negotiation skills across all levels of seniority. * Strong account and project management skills; able to run complex, multi-workstream accounts with rigour and attention to detail. * Experience owning account-level P&L and presenting financial performance to senior stakeholders. * Confidence managing scope, cost control and contract compliance on large integrated accounts. * Track record of identifying and realising commercial growth opportunities within existing client relationships. * Strategic integration of AI tools to enhance account workflows, including briefing, reporting, campaign planning and operational efficiency. * Experience setting AI quality standards and governance for a team; guides responsible adoption and critical evaluation of AI outputs. * Agentic leadership approach: systematic, outcomes-focused problem-solving applied to complex account and business challenges. * Drives exploration of how AI can improve account performance and client outcomes; contributes to best practice across the OLIVER network. * Direct experience working with the client's portfolio. * Familiarity with measurement frameworks, media planning tools and marketing analytics platforms. * Experience leading new business development and multi-stakeholder pitches. * Formal qualifications are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering or self-directed learning. REQ ID: 17949 #LI-FL1 #LI-HYRID #LI-DIRECTOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $119,000—$133,000 CAD Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what’s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.