Account Director - Healthcare Practice

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.   Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.    We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.   Your Impact on our Mission Zocdoc's most important asset is our people. As an Account Director, Health Systems, you'll identify, develop, and close new partnerships with some of the nation's largest and most sophisticated health systems. You'll build relationships with executive stakeholders, lead complex enterprise sales cycles, and guide customers from initial engagement through signed agreement while navigating the clinical, operational, financial, legal, procurement, and technical stakeholders involved in every decision. This is an opportunity to shape how leading health systems connect patients to care while expanding Zocdoc's footprint across the country. Working alongside Product, Marketing, Legal, Finance, Customer Success, and Executive Leadership, you'll influence go-to-market strategy, help solve complex customer challenges, and bring new strategic partnerships to life. If you're energized by building relationships from the ground up, thrive in executive conversations, and enjoy being in the field with customers, you'll have the opportunity to make a significant impact on one of Zocdoc's highest-priority growth initiatives. You’ll enjoy this role if you... * Love building relationships from the ground up and are energized by opening new doors with prospective clients * Thrive in complex enterprise sales environments where success requires patience, strategy, and persistence * Enjoy engaging executive stakeholders and influencing decisions across clinical, operational, financial, IT, legal, and procurement teams * Are naturally curious and enjoy understanding your clients' biggest challenges before proposing solutions * Excel at partnering cross-functionally to navigate complex deals and deliver exceptional client experiences * Prefer spending time in the field building relationships face-to-face and are excited by regular travel * Are motivated by ambitious revenue goals and take pride in winning strategic, high-impact partnerships Your day to day is… * Identifying, prospecting, and developing new business opportunities across large health systems * Building strategic relationships with executive stakeholders and establishing yourself as a trusted advisor throughout the sales process * Owning the full enterprise sales cycle—from initial outreach through contract negotiation and signed agreement * Leading complex, multi-threaded sales motions across clinical, operational, financial, IT, legal, procurement, and executive stakeholders * Developing account strategies and territory plans to prioritize high-value opportunities and drive sustainable pipeline growth * Delivering compelling executive presentations and building business cases that demonstrate measurable value for prospective clients * Forecasting pipeline, revenue, and deal progression with a high degree of accuracy * Partnering closely with Product, Marketing, Solutions, Finance, Legal, and Client Success to navigate complex deals and ensure a seamless transition to long-term partnership * Representing Zocdoc at client meetings, industry events, and conferences while traveling up to 75% You’ll be successful in this role if you have… * 7-10+ years of enterprise sales experience, with a proven track record of sourcing, developing, and closing net-new business within large health systems * Demonstrated success navigating complex, multi-stakeholder sales cycles involving executive, clinical, operational, financial, IT, legal, and procurement leaders * A history of consistently meeting or exceeding ambitious revenue targets in a quota-carrying role * Exceptional executive presence with experience building trusted relationships and influencing C-suite decision-makers * Strong account planning, territory strategy, and pipeline management skills * Excellent written, verbal, and presentation skills, with the ability to communicate effectively across technical and executive audiences * Experience partnering cross-functionally with teams including Product, Marketing, Finance, Legal, Solutions, and Client Success to drive successful outcomes * Proficiency with CRM tools (Salesforce preferred), Google Workspace, and AI-powered productivity tools Benefits * Flexible work environment * Unlimited Vacation * 100% paid employee health benefit options (including medical, dental, and vision) * 401(k) with employer funded match * Corporate wellness program with Wellhub * Sabbatical leave (for employees with 5+ years of service) * Competitive paid parental leave and fertility/family planning reimbursement * Cell phone reimbursement * Employee Resource Groups and ZocClubs to promote shared community and belonging * Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $204,850—$260,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values [https://www.zocdoc.com/about/careers-list/]. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.  Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice [https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf]

About Nucleus Global Nucleus Global is a leading global medical communications group dedicated to delivering innovative scientific and healthcare communications that improve patient outcomes. As part of Inizio Medical, we partner with pharmaceutical, biotechnology, and healthcare organisations worldwide to create meaningful engagement through scientific excellence, strategic thinking, and creative innovation. We are looking for an experienced Account Director to join our growing Medical Affairs team. This is an exciting opportunity for a strategic client leader who is passionate about advancing scientific exchange and helping clients achieve their Medical Affairs objectives.   About the role As an Account Director within our Medical Affairs team, you will act as a strategic partner to pharmaceutical and biotechnology clients, leading the development and delivery of impactful Medical Affairs programs across a range of therapy areas. You will be responsible for building and maintaining strong client relationships, providing strategic counsel, and overseeing programs that support scientific exchange, stakeholder engagement, medical education, advisory boards, congress activities, and broader Medical Affairs objectives.   The role would suit an experienced client services professional with a strong Medical Affairs background who enjoys leading teams, developing client partnerships, and identifying opportunities for growth. You will work as part of a collaborative, multidisciplinary team alongside scientific, engagement, creative, and digital specialists, ensuring the successful delivery of high-quality programs while contributing to the continued growth and success of the Medical Affairs offering at Nucleus Global.   To succeed you will have: * Bachelor’s degree, preferably in life sciences (advanced degree, preferred) * Previous experience working in a medical communications environment, particularly across global Medical Affairs * A strong strategic and leadership background * A proven track record of exceptional staff, project and client management experience * Excellent project management skills and be comfortable leading on client facing projects on dynamic accounts while meeting client and group objectives. * Line management experience * Experience supporting products across pre-launch, launch, and lifecycle management * Strong therapy area experience. * Excellent financial understanding with experience of budgeting and forecasting. * A flair for working well within a team with strong written and verbal communication skills     Benefits: * Health coverage * Retirement * PTO In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.   Our Pledge At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success. Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means. Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.   The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $110,000—$140,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.