Pre-Sales Engineer | London

About Duvo Duvo helps large retailers and consumer-goods companies redesign and automate the operational processes that sit between systems and teams. Our agents execute the work end to end across ERPs, portals, inboxes, spreadsheets and phone calls, write the result back to the system of record, and provide evidence of what changed. Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain. The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand. New deals land at €100k-€250k ARR. About the role Enterprise operations still depend on people moving work across ERPs, portals, spreadsheets, email, and phone calls. Duvo maps how these workflows really operate, redesigns the process, and uses AI agents to run the better version end to end — working through APIs and secure browser sessions, requesting approval when needed, writing verified changes back to core systems, and producing proof of what happened. We focus on complex operational workflows in retail and consumer goods: supply chain, procurement, category management, merchandising, finance, and supplier management. Duvo raised a $15M seed round led by Index Ventures, with Northzone and Credo Ventures participating. We're growing the pre-sales team to keep pace with demand — you'll join an existing team, working closely with Account Executives in your region. This role sits between sales and engineering. You own the technical story in a deal, run the workshops with the customer's ops and IT people, and design the pilot that gets us from "this looks interesting" to a signed contract. You work closely with Account Executives in your region, report directly to Tom, and hand off cleanly to Forward Deployed Engineering once a pilot is signed. This is a senior individual contributor role — you won't have direct reports, but you'll shape the pre-sales playbook the team runs on.   What you'll do * Run discovery and process mapping with customer teams — systems, handoffs, exceptions, approvals — and turn it into a pilot scope with a clear Definition of Done. * Connect the proposed solution to measurable business outcomes: margin, availability, working capital, revenue, or cycle time. * Build and demo pilots against the customer's own workflow, data shape, approval rules, and write-back targets. No generic decks. * Own the technical evaluation: security review, integration sizing, RFPs, architecture questions, and IT objections. Bring in Product or Engineering only when you genuinely need them. * Guide customers through early platform testing — kickoffs, first workflow captures, and resolving issues before they stall the evaluation. * Push back on scope, timelines, or success metrics that won't work — good judgment beats saying yes. * Stay in the deal through pilot delivery, then hand it over cleanly to Forward Deployed Engineering so what was sold is what gets built. * Build reusable demo assets, runbooks, and discovery patterns that make the whole team faster. Who you are * 5+ years in pre-sales, solutions engineering, applied AI, enterprise automation, or forward-deployed work, selling or delivering into enterprise operations, IT, or finance buyers. Retail or consumer goods experience is a plus. * Hands-on with modern AI systems — LLMs, agentic workflows, tool use, evaluation, and their practical limits — not just conversant in the concepts. * Strong process discovery and systems thinking — you can understand an unfamiliar operation and find the leverage points. * Comfortable with APIs, JSON, webhooks, SQL, and light Python or JavaScript. You don't need to be a software engineer, but you can investigate and prototype. * Strong commercial judgment — you qualify use cases, size value, spot a buying signal, and know when to escalate. * Excellent communication — you shift altitude quickly between operators, architects, and executives, and explain complex systems in plain English. * A track record of crisp, discovery-led demos rather than long product monologues. * Fluent English. Willingness to travel to customer sites. You'll thrive here if you're * Customer-obsessed, commercially aware, and comfortable operating in ambiguity. * Fast and hands-on — you build the proof instead of waiting for a perfect spec. * Low ego, high standards — you listen closely and change your view when the evidence changes. * Honest about feasibility and risk, even when the answer is uncomfortable. * Calm under pressure when a live demo or integration doesn't behave as expected What we offer * Competitive salary and equity. We share the range on the first call. * Seed-stage company backed by Index Ventures ($15M seed). Our founder and CEO is Tom Cupr, who previously founded one of Europe's largest online grocery retailers. * You're the first pre-sales hire in your region. The function is yours to build. * Remote across Europe / the US, with travel to customer sites in your region and a team offsite once a quarter.

MEET YUBICO Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: * Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. * Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. * One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. At Yubico, we offer: Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here. We are looking for a talented Pre-Sales / Solutions Engineer to join the security revolution! In this role you will play a critical role in establishing technical credibility and confidence with our prospective clients leveraging your experience and drive to envision, position and sell Yubico’s products. You will work closely with sales reps and channel partners to define and communicate how we can best achieve our customers goals with Yubico solutions. Tasks & Responsibilities: * Establish yourself as a resident subject matter expert on Yubico’s products and ecosystem * Strategize with sales reps to help achieve target sales quotas * Build strong relationships with prospects and establish technical credibility to help advance deals * Maintain relationships with existing customers and look for opportunities to expand their product usage and improve their security posture where relevant * Build and deliver successful Proofs of Concept (PoCs), deployment planning, and technical consulting engagements * Actively communicate with engineering and marketing with respect to evolving customer requirements in the marketplace * Continually assist with solutions development to expand to new target markets and industries * Improve the customer’s experience through conferences, workshops, and written documentation * Care about contributing to an amazing work culture and environment * Support and be comfortable with the rapid, unpredictable nature of a young innovative company * Work with customers remotely and in person Skills & Experience: * 4-5+ or more years of experience in roles that require direct technical customer interaction, such as Solutions Engineering or a Pre-sales background * Able to configure and install enterprise technologies including network infrastructure, virtualization, web applications, Windows, Mac, and Linux * Able to troubleshoot Windows, Mac, and Linux environments * Knowledge of commonly used security technologies and protocols including two-factor authentication, IAM, Single Sign-On, VPN, various authentication protocols (OATH, SAML, OpenID, ADFS, FIDO) * Excellent written and oral business communication skills * Excellent project management skills * Ability to collaborate across geographically dispersed functions * Native English speaker #LI-MA1 #LI-Hybrid We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. 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