Director of People Operations

About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.  Great journeys start with Trainline 🚄  Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.  Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.  INTRODUCING THE TRAINLINE PEOPLE TEAM 👋 At Trainline, our People team plays a vital role in enabling our business and colleagues to thrive through growth, innovation and transformation. As we continue to evolve our People operating model, we're creating more opportunities for our People Partners to focus on strategic partnership, helping leaders build high-performing, future-ready teams. This role sits at the heart of that journey, partnering with our Technology and Data organisation as it navigates organisational transformation, leadership capability, workforce planning and the opportunities presented by AI. As the Senior People Partner, you'll partner with senior Technology and Data leaders to shape and deliver people strategies that enable business performance. While the role currently combines strategic partnership with operational People support, you'll play a key role in helping evolve how the wider People Partnering team operates over the coming months. Working closely with leaders and colleagues across the People function, you'll help build a more proactive, insight-led approach to partnering while supporting the business through change and embedding new ways of working. IN THIS ROLE AS THE SENIOR PEOPLE PARTNER, YOU WILL...🚄 * Partner with senior Technology and Data leaders to develop and deliver people plans that align with business priorities, using workforce data, organisational insights and external trends to shape decisions and deliver measurable business impact. * Build trusted relationships with leaders at all levels, coaching and influencing them on organisational effectiveness, leadership capability, performance, talent and employee engagement. * Lead and support organisational design, restructures and business transformation initiatives, including collective consultation where appropriate, ensuring change is delivered thoughtfully, consistently and in line with employment legislation. * Champion a proactive approach to people partnering by identifying opportunities through employee health metrics, engagement insights, workforce data and industry trends before issues arise. * Support the development of a high-performance culture by coaching leaders through performance management, calibration, capability development and challenging conversations with confidence and fairness. * Drive continuous improvement across the People function by identifying opportunities to simplify processes, improve workflows and embrace AI and automation to create greater efficiency and enable more strategic partnering. * Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal to deliver integrated people solutions that support both immediate priorities and longer-term organisational goals. * Contribute to the evolution of the wider People Partnering team by sharing best practice, supporting new ways of working and helping build a more strategic, commercially focused partnering model across the function. WE'D LOVE TO HEAR FROM YOU IF YOU HAVE...🔍 * Significant experience as a People Partner supporting Technology, Engineering or Data organisations, with a track record of partnering with Director-level leaders to deliver strategic people outcomes. * Strong experience leading or supporting organisational change, including organisational design, restructures, change management and, ideally, collective consultation. * A proactive and commercially minded approach, using people data, workforce insights and business context to identify opportunities, shape people strategies and influence business decisions. * Excellent relationship-building and stakeholder management skills, with the confidence to coach, challenge and influence senior leaders while adapting your style to different audiences. * A strong generalist People partnering background, including employee relations and employment law, with the ability to balance operational priorities alongside strategic business partnering. * Experience improving People processes, operating models or ways of working, with curiosity about how AI and emerging technologies can enhance the employee experience and the effectiveness of the People function. * A collaborative approach, with experience working across Centres of Excellence and People teams to deliver joined-up, business-focused solutions. * A growth mindset and enthusiasm for helping shape the future of People Partnering, supporting colleagues through change and contributing to the ongoing development of the wider People team. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.  We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!  We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:  * 💭 Think Big - We're building the future of rail  * ✔️ Own It - We focus on every customer, partner and journey  * 🤝  Travel Together - We're one team  * ♻️ Do Good - We make a positive impact  We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog. MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL’s Language AI platform for human-like translation, improved writing and real-time voice translation. Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. WHAT SETS US APART We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. Being part of DeepL means joining a team dedicated to innovation, growth, and well-being. THE ROLE We’re seeking a Revenue Accounting Manager to lead our revenue accounting team and own our revenue recognition strategy, processes, and systems. Reporting to the Finance Director of Order to Cash, you will manage a team of two Revenue Accountants while ensuring compliance with IFRS 15 accounting standards and optimizing revenue processes across the organization. You’ll lead a revenue finance team of approximately three people and work closely with Deal Desk, Sales Operations, Legal, Product, and the wider finance team to ensure accurate and timely revenue recognition. This is a player-coach leadership role: you will manage, develop, and set direction for the team while staying hands-on with technical accounting, complex contracts, and large-scale data analysis in a fast-growing SaaS environment. YOUR RESPONSIBILITIES TEAM LEADERSHIP & PEOPLE MANAGEMENT * Lead, manage, and develop a team of two Revenue Accountants, setting clear goals and priorities and reviewing their work for quality and accuracy * Conduct regular one-to-ones, performance reviews, and career development conversations, providing coaching and actionable feedback * Allocate workloads across the close cycle, manage capacity, and ensure the team meets reporting deadlines * Build a high-performing, collaborative team culture; support hiring, onboarding, and upskilling as the team grows * Act as the primary point of escalation for the team and represent revenue accounting to finance leadership and cross-functional stakeholders REVENUE RECOGNITION * Ensure accurate and timely recognition of revenue in compliance with IFRS 15 * Review and analyze contracts and add-ons to determine appropriate revenue recognition treatment * Handle complex revenue scenarios across our SaaS and high-volume data environment FINANCIAL REPORTING * Prepare and review monthly, quarterly, and annual closing adjustments and reconciliations, ensuring accuracy and completeness * Assist in the preparation of financial statements and disclosures related to revenue * Ensure accounts are closed in a timely manner with proper documentation DATA ANALYTICS & AUTOMATION * Develop and maintain SQL queries to extract data from various infrastructure (e.g., Salesforce, Databricks) for monthly revenue closing and reporting * Use Claude to automate large-scale reconciliations between source systems and the general ledger, identifying and resolving discrepancies in real-time PROCESS IMPROVEMENT * Identify opportunities to streamline efficiency and enhance revenue recognition processes within complex contracts * Implement best practices to improve efficiency and accuracy * Drive automation and optimization of revenue workflows COMPLIANCE AND AUDIT * Ensure compliance with all relevant accounting standards and regulatory requirements * Coordinate with internal and external auditors during audits and reviews * Maintain strong internal controls and documentation CROSS-FUNCTIONAL COLLABORATION * Work closely with Deal Desk, Legal, Sales Operations, and Product to ensure alignment on revenue-related matters * Provide insights and support for business decisions * Review contracts and ensure sales teams understand revenue recognition rules SYSTEM IMPLEMENTATION * Participate in the implementation and maintenance of revenue recognition systems and tools * Ensure systems are configured to comply with IFRS 15 requirements * Work with large datasets, requiring strong analytical capabilities POLICY DEVELOPMENT * Develop and update revenue recognition policies, procedures, flowcharts, and controls documentation * Ensure documentation is clear, comprehensive, and accessible internally * Take ownership of the accounting processes QUALITIES WE LOOK FOR EXPERIENCE * Minimum of 5 years of relevant experience in revenue management or accounting * Prior people-management or team-lead experience, with a track record of developing direct reports and managing team deliverables – required * Strong experience with IFRS 15 is essential * Experience at major international accounting firms (KPMG, Deloitte, EY, or PwC) is strongly preferred, at assistant manager or manager level or equivalent * Audit experience, particularly within SaaS environments, is highly valued * Experience working in SaaS or high-volume data environments EDUCATION & CERTIFICATION * Bachelor’s degree in Accounting, Finance, or a related field * Qualified accountant (CPA, ACCA, CIMA, or equivalent) * A Master’s degree or MBA is a plus TECHNICAL SKILLS * Data fluency: comfortable working with large transaction datasets and extracting/reconciling data through SQL — writing it yourself or with AI assistance (e.g. Claude). Deep coding expertise isn't required, but you must understand data structures and be able to sense-check and validate outputs — required * AI-native ways of working: confident using AI tools to query data, automate reconciliations, build financial models, and streamline manual processes; eager to find new efficiencies as the tooling evolves — required * Proficiency in Workday or Chargebee is a plus * Strong analytical mindset with ability to handle large datasets * Ability to interpret complex financial data and provide actionable insights COMMUNICATION & COLLABORATION * Fluency in English; other languages are a plus * Excellent verbal and written communication skills * Ability to present complex information clearly and concisely to various stakeholders within and external to finance * Strong stakeholder management skills PERSONAL ATTRIBUTES * High attention to detail and accuracy * Strong organizational skills and the ability to manage multiple priorities * Strong ethical standards and a commitment to maintaining confidentiality and integrity in financial reporting * Comfortable operating in a fast-paced, growth environment * A hands-on leader who leads by example, develops others, and balances people management with technical delivery WHAT WE OFFER * Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. * Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. * Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. * Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. * Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally. * Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. * 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. * Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you! WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.