Client Services

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include JustEat Takeaway, The Macallan, easyJet, TikTok, and eBay. We are excited to be looking for a new Account Executive to join the talented team!  We are incredibly proud of the work we deliver for well known & exciting clients. The type of work here varies from media focussed marketing campaigns, to creative, social first content and everything in between! Account Executives assist in the delivery of day to day work for our clients and collaborate closely with our internal disciplines including Creatives, Designers, Media Planners, Producers & the Tech team to ensure we continue to create the very best, award winning work!  We need great execs who can flex their skills and support across a variety of work, including, but not limited to biddable media planning & buying, organic content planning, content production and more! - Don't worry, we don't expect you to have experience in all these areas, just perhaps a bit of knowledge, the most important thing for us is your drive and passion to learn!  WHAT YOU’LL DO: * Support the team with planning and executing digital / social campaigns  * Develop campaign timing plans * Arrange internal & external meetings, support with setting the agendas & follow up actions * Work with DEPT® traffic team to support with project management and booking resource across the discipline * Research customer behaviour and trends across social / digital platforms and audiences to contribute insights and strategic thinking to all areas of the business * Collaborate with the media team to optimise live campaigns & report on campaign performance * Contribute to our creative process by sharing your ideas and experience * Take and respond to briefs, both internally and externally * Present work internally and externally WHAT YOU BRING: * A good understanding of digital and social media marketing including its potential and limitations * A creative mind * Demonstrable interest in digital marketing * Excellent written and verbal communication skills * Internet research and problem solving skills * Organisational skills and high attention to detail * Proficiency in the Google Suite * Ability to react quickly within a fast-paced environment * Ability to work collaboratively within a team * A love for learning new things WE OFFER * A flexible, hybrid working policy * The choice of medical healthcare providers (Bupa or Medicash)  * 25 days holiday plus bank holidays and your birthday off each year * Company pension scheme  * EAP scheme * Ride to work scheme  * Enhanced family friendly policies * Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This is a fixed term contract through until 31st December 2026 in the first instance, with a strong likelihood of extension. This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. JOB PURPOSE We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven marketing innovation. This role sits at the intersection of campaign strategy, CRM execution, marketing technology, data, and creative production. You will lead and execute customer-facing campaigns across eBay’s owned channels (email, push, onsite, in-app, landing pages), while leveraging AI tools and creative capabilities to scale personalization, improve efficiency, and drive performance. You are both a campaign owner and an operator: comfortable managing timelines and stakeholders, while also building, QA-ing, and optimizing campaigns yourself. You bring a test-and-learn mindset, curiosity for AI, and the ability to turn insights into impactful customer experiences. WHAT YOU’LL DO: * Own CRM Campaigns End-to-End * Lead campaigns from briefing through to launch, optimisation, and reporting * Build and execute campaigns across email, push, onsite, and in-app channels * Deliver personalised, customer-first experiences aligned to eBays' priorities * Manage timelines, stakeholders, approvals, and delivery across global teams * Ensure flawless execution through QA, troubleshooting, targeting accuracy, and optimisation * Help Shape AI-Driven Marketing * Use AI tools to improve campaign creation, personalisation, and testing * Experiment with AI-generated copy, subject lines, creative concepts, and workflows * Support AI prompt development and scalable marketing automation * Improve workflows and operational efficiency through AI-driven ways of working * Bring a test-and-learn mindset to experimentation and optimisation * Ensure responsible AI usage and quality control * Support Creative & Performance Optimisations * Brief, review, and optimise CRM creative assets * Adapt visuals across channels * Run A/B tests and turn insights into measurable improvements * Help improve engagement, efficiency, and marketing KPIs WHAT YOU BRING: * 3+ years in CRM, campaign management, or marketing operations * Hands-on experience with owned channels (email, push, onsite, in-app) * Strong project management and organizational skills with attention to detail * Experience in e-commerce, marketplaces, or digital marketing environments * Ability to operate in a fast-paced, matrixed, global environment * Strong analytical mindset with experience in campaign QA, execution, and troubleshooting * Advanced Excel skills and familiarity with marketing tools (e.g. Jira, Monday, Slack) * Understanding of segmentation, targeting, and campaign logic * Strong interest in AI applications in marketing * Ability to translate marketing needs into effective AI prompts and workflows * Strong eye for visual quality, branding, and detail * Strong collaborator with the ability to work across teams, functions and locations * Proactive, curious, and comfortable with continuous change and innovation WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds (2 days from the office, depending on location). * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. 26 days paid holiday, plus UK Bank Holidays. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Company Pension Scheme.  * Access to a Private Medical Insurance or Cash Plan scheme.  * Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel. * Cycle to Work Scheme, save money on a new bike and equipment. * EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement. * Enhanced family-friendly policies to support parents. * Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. *   WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.