Rider Compliance Representative

SENIOR MANAGER, PEOPLE OPERATIONS & HR COMPLIANCE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Senior Manager, People Operations & HR Compliance to join our London team. This is a hybrid role. In this role, you’ll help us define and lead our global HR compliance strategy across 30,000+ employees and 40+ countries—building a proactive, AI-enabled compliance function that is a trusted partner to the business and a clear enabler of how we grow. Get to know our People team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Global People Operations team. The Global HR Compliance team is a critical capability within Global People Operations, owning the strategy, governance, and execution of employment compliance across the DoorDash brand ecosystem. This is a high-impact team operating at the intersection of legal obligation and people strategy, partnering closely with Legal, People Business Partners, Compensation, People Services, and People Technology to ensure that how we operate as an employer reflects both our values and our obligations. You’ll lead and grow an existing team of experienced compliance professionals and report directly to the Sr. Director, Head of Global People Operations, serving also as a strategic partner and right hand on the highest-priority cross-functional people operations initiatives. Here’s what your day-to-day might look like: * Define and own the global HR compliance strategy establishing a clear vision, operating model, and multi-year roadmap that is well understood across the People team and actively aligned to business priorities across the brand ecosystem. * Lead, develop, and grow the global HR Compliance team, setting clear goals, creating mechanisms to communicate progress, and building a high-trust function that is known for proactive partnership rather than reactive oversight. * Drive the execution of a robust compliance program across core domains including SOX hire-to-retire controls, legislation management, mandated compliance reporting, employment handbook and policy governance, background checks, work authorisation, wage and hour, leave of absence, and employee data privacy ensuring consistent coverage across all geographies and brands. * Embed AI and automation into the core workflows of the compliance function using technology to enhance monitoring, streamline documentation, surface risk earlier, and scale the team’s capacity to operate proactively across a complex, global landscape. * Build and maintain strong cross-functional partnerships with Employment Legal, People Business Partners, Compensation, and People Technology creating clear engagement models so that the right stakeholders know when and how to activate the Global HR Compliance team. * Develop governance mechanisms and compliance reporting that provide transparency into program health, surface emerging risks, and demonstrate measurable impact across the compliance roadmap—creating clear visibility for People leadership and key cross-functional partners. * Serve as a strategic partner and right hand to the Sr. Director, Head of Global People Operations—driving operating rhythm, cross-functional prioritisation, and alignment across the Global People Operations leadership team on the highest-priority initiatives. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Significant experience leading HR compliance or employment law programs in a high-growth, global technology company or similar fast-paced environment—with a strong track record of building and leading compliance functions at scale. * Deep expertise across core HR compliance domains including employment legislation management, SOX hire-to-retire controls, mandated reporting, policy governance, work authorisation, data privacy, and wage and hour—with the ability to navigate both UK/EMEA specifics and broader global complexity. * Proven ability as a strategic operator who can define a multi-year compliance vision and gain stakeholder buy-in, while also rolling up their sleeves to build process infrastructure, drive execution, and deliver against a roadmap with urgency and rigour. * Demonstrated experience embedding AI and automation into compliance or people operations workflows—with a clear point of view on how technology can be used to scale a proactive, intelligence-driven approach to employment compliance. * Strong leadership and cross-functional influence skills, with a history of building trusted partnerships with Legal, HR, Finance, and Technology teams—and a proven ability to create clarity and alignment in complex, matrixed, multinational organisations. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

About the team At Doordash, Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our multi-sided marketplace of consumers, merchants, Dashers, and partners. Security, privacy, and compliance are foundational to earning and maintaining trust as we expand globally. The Governance, Risk, and Compliance team partners across Security, Engineering, Legal, Privacy, Product, IT, Procurement, Internal Audit, and business teams to help DoorDash understand its compliance obligations, manage security and privacy risk, and build durable programs that scale with the company. About the role We’re looking for a Senior Information Security Specialist to help mature DoorDash’s global security and privacy compliance risk program. You will create and operationalise a global compliance change process framework that helps DoorDash detect changes in our compliance landscape, assess impact, identify gaps, and drive accountable remediation across teams. This is a senior individual contributor role for someone who has managed global compliance frameworks and security/privacy compliance programs in a technology company. You will bring structure to ambiguous compliance changes, translate requirements into actionable control expectations, facilitate risk workshops, and help leadership understand compliance risk in clear business terms. What you'll be doing * Design and operate a global compliance change management framework to identify new or changing security, privacy, regulatory, contractual and framework obligations across DoorDash’s markets and products. * Maintain a structured view of DoorDash’s compliance landscape, including obligation inventories, control mappings, ownership models, risk decisions and remediation status. * Lead compliance-impact assessments for new regulations, framework updates, product launches, market expansions, vendor changes and major technology initiatives. * Facilitate compliance risk workshops with Engineering, Legal, Privacy, Product, Procurement, IT, Internal Audit and business stakeholders. * Translate complex regulatory, security, and privacy requirements into practical control expectations and specifications that technical and non-technical teams can implement. * Identify control gaps, assess residual risk, define remediation plans and track progress through closure with clear accountability. * Partner with control owners to improve evidence quality, audit readiness, and sustainable operation of controls across global compliance frameworks. * Help mature DoorDash’s risk register, compliance reporting, dashboards, metrics and executive-level risk communications. * Support control mapping and harmonization across frameworks such as ISO 27001, SOC 2, NIST CSF, PCI DSS, GDPR, UK GDPR, NIS2, DORA, and emerging AI governance requirements. * Promote a risk-based, pragmatic compliance culture that enables DoorDash teams to move quickly while protecting customers, partners, employees and the business. Requirements * You have 6+ years of experience in GRC, security compliance, technology risk, privacy compliance, IT audit, or a related field, preferably in a global technology, marketplace, SaaS, fintech or payments environment. * You have managed or materially contributed to a global compliance framework or security/privacy compliance management program. * You have built, operated or significantly improved a compliance change management, obligations management, control mapping or regulatory-change process. * You have hands-on experience facilitating risk assessments, compliance risk workshops, control self-assessments and remediation planning with cross-functional stakeholders. * You have strong working knowledge of security and privacy frameworks such as ISO 27001, SOC 2, GDPR or CCPA, and you can quickly assess applicability of new frameworks or regulatory requirements. * You understand how security and privacy controls operate in modern technology environments, including cloud infrastructure, identity and access management, SDLC, incident response, vendor risk, data governance and business continuity. * You can translate legal, regulatory and framework requirements into clear, tangible control specifications to engineers and explain technical risk in business terms. * You communicate clearly, write with precision and can create high-quality policies, procedures, risk memos, control narratives, executive updates, and decision records. * You are comfortable navigating ambiguity, balancing multiple priorities and driving outcomes without relying on constant direction. * You build trust with technical and non-technical stakeholders and can facilitate conversations rather than dictate outcomes. Why Doordash, Deliveroo and Wolt Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Doordash we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Doordash, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.