Global FMCG Insights Manager

GLOBAL BENEFITS SPECIALIST (12 MONTH FTC) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Global Benefits Specialist to join our London team on a 12-month fixed-term contract. This is a hybrid role. In this role, you’ll support the delivery, administration, and continuous improvement of our employee benefits programmes across multiple countries, ensuring our offerings are competitive, compliant, and operationally excellent. Get to know our People team — what drives us, how we work, and what you can expect: https://careers.deliveroo.co.uk/the-people-team/ WHAT YOU’LL BE DOING You’ll be joining the Total Rewards team. In this role, you will own key benefits initiatives end-to-end, contributing to the team's broader goals with a high degree of accuracy and dependability while working closely with HR partners, Payroll, Finance, Legal, and external vendors. Here’s what your day-to-day might look like: Programme Management & Operations * Administer global benefits: Support statutory and supplementary benefits programmes, including pensions, health insurance, life/disability coverage, and wellness initiatives across multiple international markets. * Drive operational excellence: Support benefits enrolment cycles and drive continuous improvements to administration processes and systems, leveraging Workday functionality. * Manage vendor relationships: Lead day-to-day liaison with brokers and insurers, tracking vendor performance, and supporting renewal and RFP processes. * Partner cross-functionally: Collaborate with HR Ops, HRBPs, Procurement, Legal, Tax, and Finance to ensure smooth programme delivery and act as an escalation point for complex employee queries. Analysis & Communications * Conduct market benchmarking: Run cost and market analysis to assess the competitiveness of current offerings and inform plan design, renewal strategies, and programme enhancements. * Optimise data and insights: Analyse claims and utilisation data to identify trends, track budgets, surface risks, and make data-informed recommendations for health and wellbeing initiatives. * Elevate employee communication: Develop and maintain employee-facing communications, including enrolment guides, FAQs, and digital content, to ensure complex benefits topics are clear and accessible. WHAT YOU’LL NEED TO THRIVE Essential * Significant experience in multi-country benefits: Proven ability to manage and administer benefit programmes across multiple international jurisdictions, with a strong understanding of local compliance requirements. * Data-driven mindset: Advanced proficiency in Google Sheets and/or Excel, with a demonstrated depth in working with complex data to identify trends, track budgets, and support decision-making. * HRIS capability: Practical familiarity with HRIS platforms (preferably Workday) and how benefits processes integrate with SaaS HR systems. * Exceptional stakeholder and vendor management: Proven ability to manage external brokers and partner effectively with cross-functional global teams across multiple time zones. * Clear, impact-driven communication: Excellent written and verbal communication skills, with a track record of translating complex benefits data and policies into clear, employee-friendly language. Nice to Have * Fast-paced sector experience: Background working within a high-growth tech or fast-moving marketplace environment. * System implementation exposure: Experience supporting system enhancements or implementations within Workday benefits modules. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

About the team Our in-house Global Creative team shapes our brand narrative and visual identity in the mind of our customers. We collaborate closely across our business in Global Marketing, Product, and Communications to deliver innovative and impactful creative solutions and global & local campaigns. As we continue to grow and bring to life our new brand platform, we need a concept driven creative lead who can help deliver our creative direction. About the role As Creative lead you will lead project teams to develop and execute creative concepts for global integrated campaigns and major cultural and seasonal events, whilst building for production with awareness of creative process optimisation at scale. You will collaborate and lead multidisciplinary project teams of content creators; strategists, copywriters, designers, creative technologists, motion designers and artworkers. Your primary goal is to make Deliveroo a brand that customers love, and your work will play a significant role in how we present ourselves across our global markets. This will be a 12 month fixed term contract and will work under our hybrid working model - 3 days a week from our London HQ. What you'll do * Lead Development of Creative Concepts : Originate and implement creative concepts, making sure they align with the company’s brand strategy and goals. * Lead teams - Lead project teams ensuring creative excellence global & local campaign briefs and mentor and support more junior team members. * Collaborate Across Global Teams: Partner with stakeholders across various levels, departments and markets to maintain creative consistency and effectiveness. * Art Direct Creative Vision: Define the visual direction for concepts, and lead the execution across design and photography, motion and video, using AI tooling. * Align Concepts with Strategy: Work with the Head of Creative and Creative Strategist to create and refine creative concepts that support the strategies of marketing campaigns, product launches, and other initiatives. * Use the latest creative technologies (including AI), to develop best-in-class creative. * Build for creative production Use the latest tools with an awareness of creative process optimisation at scale. * Lead Through Point of View: Present coherent creative rationales to stakeholders and defend them. * Lead Presentations: Present strategic ideas internally, clearly communicating your vision to enable your project teams to develop and refine their creative in response to stakeholder feedback from various levels. . Requirements * Experience as an inspiring Creative lead, either in an agency or in-house setting. * An art direction background with demonstrable art direction skills and a body of work to show for it. * Strong conceptual skill, with the ability to create and present compelling work. * Ability to integrate creative AI tools in their day-to-day creative work (Figma Weave or similar node based AI tools) * Ability to use AI tools to quickly and efficiently to problem solve and unlock solutions for production and presentation of concepts (e.g. Claude, Gemini) * Awareness of creative process optimisation at scale using up to date technologies. * Storyboarding and Art Direction experience across film/video and photography/stills is essential. * Ability to originate and nurture disruptive ideas that are both culturally relevant and commercially viable. * Highly collaborative; you thrive in a people-focused culture. * Working knowledge of Adobe Creative Suite & Figma * Comfort with fast-paced, dynamic environments and a resilience to change. * Self-starter with excellent communication, interpersonal, and critical thinking skills. * Equal passion for small tasks and large projects. * Ability to balance pushing creative boundaries with being flexible when needed. Useful to have In-house and tech experience valued. Experience using Figma & Figma Weave Some line management experience nice to have WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!