Creative Lead - Fixed Term Contract

GLOBAL BENEFITS SPECIALIST (12 MONTH FTC) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Global Benefits Specialist to join our London team on a 12-month fixed-term contract. This is a hybrid role. In this role, you’ll support the delivery, administration, and continuous improvement of our employee benefits programmes across multiple countries, ensuring our offerings are competitive, compliant, and operationally excellent. Get to know our People team — what drives us, how we work, and what you can expect: https://careers.deliveroo.co.uk/the-people-team/ WHAT YOU’LL BE DOING You’ll be joining the Total Rewards team. In this role, you will own key benefits initiatives end-to-end, contributing to the team's broader goals with a high degree of accuracy and dependability while working closely with HR partners, Payroll, Finance, Legal, and external vendors. Here’s what your day-to-day might look like: Programme Management & Operations * Administer global benefits: Support statutory and supplementary benefits programmes, including pensions, health insurance, life/disability coverage, and wellness initiatives across multiple international markets. * Drive operational excellence: Support benefits enrolment cycles and drive continuous improvements to administration processes and systems, leveraging Workday functionality. * Manage vendor relationships: Lead day-to-day liaison with brokers and insurers, tracking vendor performance, and supporting renewal and RFP processes. * Partner cross-functionally: Collaborate with HR Ops, HRBPs, Procurement, Legal, Tax, and Finance to ensure smooth programme delivery and act as an escalation point for complex employee queries. Analysis & Communications * Conduct market benchmarking: Run cost and market analysis to assess the competitiveness of current offerings and inform plan design, renewal strategies, and programme enhancements. * Optimise data and insights: Analyse claims and utilisation data to identify trends, track budgets, surface risks, and make data-informed recommendations for health and wellbeing initiatives. * Elevate employee communication: Develop and maintain employee-facing communications, including enrolment guides, FAQs, and digital content, to ensure complex benefits topics are clear and accessible. WHAT YOU’LL NEED TO THRIVE Essential * Significant experience in multi-country benefits: Proven ability to manage and administer benefit programmes across multiple international jurisdictions, with a strong understanding of local compliance requirements. * Data-driven mindset: Advanced proficiency in Google Sheets and/or Excel, with a demonstrated depth in working with complex data to identify trends, track budgets, and support decision-making. * HRIS capability: Practical familiarity with HRIS platforms (preferably Workday) and how benefits processes integrate with SaaS HR systems. * Exceptional stakeholder and vendor management: Proven ability to manage external brokers and partner effectively with cross-functional global teams across multiple time zones. * Clear, impact-driven communication: Excellent written and verbal communication skills, with a track record of translating complex benefits data and policies into clear, employee-friendly language. Nice to Have * Fast-paced sector experience: Background working within a high-growth tech or fast-moving marketplace environment. * System implementation exposure: Experience supporting system enhancements or implementations within Workday benefits modules. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.   OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

*Urgent Hiring - Interviews will take place within the next 1-2 weeks within our London HQ, if located outside of London all travel costs will be covered* Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Rider Onboarding Associate to join our UKI team. This is a remote role with significant field-based travel, with positions available across Edinburgh, Manchester, Birmingham, Bristol, and London. In this role, you’ll work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Rider Enablement team. We focus on building the foundation of our marketplace by managing rider supply across the United Kingdom and Ireland, directly tackling logistics and scaling challenges to keep our fleet well-resourced. Here’s what your day-to-day might look like: * Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs. * Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency. * Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements. * Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting. * Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems. What You’ll Need to Thrive Essential * Operational capability: Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider. * Autonomy and adaptability: A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities. * Stakeholder communication: Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants. * Logistical flexibility: A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations. Nice to Have * Language skills: Professional proficiency in Portuguese or Arabic. * Technical tooling: Familiarity with G Suite, Slack, Looker, and Salesforce. Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.   Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!