Data Science Manager

DATA SCIENCE MANAGER – DELIVERY TEAM Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision-making across product, commercial and operational teams through experimentation, causal inference and applied machine learning. We’re hiring a Data Science Manager to join our Delivery team. Delivery is responsible for making sure we have the right rider supply to meet consumer demand at a local level, while maintaining speed, reliability and network efficiency. You’ll lead a team focused on areas such as rider pay, incentives, supply and demand, load management and network economics. The work is highly specific to Deliveroo’s marketplace and requires balancing multiple interconnected outcomes across riders, consumers and the wider delivery network. This role is based in London and sits within the wider Delivery Data Science team. You’ll report to a Senior Data Science Manager and partner closely with Operations, Product, Machine Learning and Engineering teams. WHAT YOU’LL BE DOING You’ll own the analytical direction and impact of a defined area within Delivery, while leading and developing a team of approximately 4 to 6 data scientists. The team spans a range of experience levels and is continuing to grow. You’ll provide structure, coaching and technical direction to help them operate effectively in a complex, fast-moving environment. Depending on scope, your team may work across areas such as: * rider pay, incentives and surge pricing; * rider supply and fleet sizing at a local level; * balancing supply and consumer demand; * load management and network performance; * understanding rider behaviour, including changes in acceptance rates; * using experimentation to understand how riders and the network respond to changes in pay, incentives and demand signals; * improving how different operational and economic levers are used across the delivery system. You’ll identify the highest-value problems, guide the team towards the right analytical approach and ensure the work leads to clear operational, product and commercial decisions. A key part of the role is applying systems thinking. Changes to pay, supply, incentives or dispatch can have knock-on effects across the network, so you’ll need to reason through these interactions and support informed trade-offs. You’ll work closely with stakeholders across Operations, Product, Machine Learning and Engineering, including teams closest to day-to-day rider and market performance. This is a hands-on management role, with a meaningful portion of your time spent on direct technical contribution. Hands-on work is likely to be analytical, such as investigating market changes, interpreting experiments and unblocking complex problems. You’ll also maintain high analytical standards, delegate effectively and support team development through coaching and feedback. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring: * Experience line managing data scientists and developing high-performing teams * A strong background as a senior data science individual contributor * Strong expertise in experimentation and causal inference * The ability to reason through complex systems and understand how changes in one area affect wider network outcomes * Experience translating analysis into operational, product or commercial decisions * Strong stakeholder management skills and confidence working with senior leaders * The ability to bring structure to ambiguity, prioritise effectively and shape a clear roadmap Experience in economics, marketplaces, logistics, mobility, supply and demand, pricing or operations would be valuable, but is not essential. We’re more interested in your ability to solve complex analytical problems within a dynamic, multi-sided marketplace. WHY JOIN US? Delivery is at the heart of Deliveroo’s customer proposition. The team’s work directly affects whether we have the right rider supply, how quickly orders arrive and how efficiently the marketplace operates. In this role, you’ll work on distinctive and highly interconnected problems across network economics, logistics and rider operations. You’ll have significant autonomy to shape the team’s roadmap, influence senior stakeholders and develop a strong team of data scientists. You’ll also have the opportunity to apply experimentation, causal inference and systems thinking to decisions that directly affect Deliveroo’s growth, service quality and network efficiency. We’re looking for someone who is comfortable with ambiguity, can create structure where needed and can align teams around the most important problems. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We’re committed to ensuring everyone has an equitable opportunity to succeed. Ready to shape how Deliveroo balances rider supply, consumer demand and delivery performance? Apply today.

The Data & Science Org At Deliveroo we have an outstanding data science organisation, with a mission to enable the highest quality human and machine decision-making. We work throughout the company - in product, business and platform teams - using analysis, experimentation, causal inference and machine learning techniques. We are uniquely placed to use data to help make better decisions and improve data literacy across Deliveroo. Data Scientists at Deliveroo report into our data science management team, and we have a highly active data science community, with guest lecturers, study groups, mentorship programmes, a robust technical review process, and plenty of opportunities to learn new things. Data Scientists can equally progress as technical leads (individual contributors) and as people managers. Our data scientists come from all kinds of backgrounds but have excellence in common. Many are formally trained in data science, many are not. We celebrate difference and have a dedicated data science diversity committee. As an Economist at Deliveroo you will help scale our business and improve the experience for restaurants, riders, and eaters. Using experimental or observational data, you will get to help answer questions like: * Which markets/cities should we enter next? * How can we incentivise good rider behaviour? * What is the business impact of exclusive deals we have with restaurants? * Can the Delivery food market sustain multiple players? * What are the trade-offs we face when choosing between growth and profitability? How should we decide between them? * What is the optimum selection and variety of restaurants? * What impact do online reviews have? * How will a change in the user interface affect customer choice behaviour? The work you will do will have a direct, measurable impact on the bottom line of the company. REQUIREMENTS: * Masters Degree or PhD in Economics or Econometrics (preferred) * Always curious and willing to learn new skills * A problem solver with a deep analytical mindset * Ability to think creatively and insightfully about business-relevant economic problems * A critical thinker with very strong attention to detail * Proficiency with analytical tools like R/Python and familiarity with SQL * Ideally industry experience since the completion of your academic career * Excellent people skills — you’ll be meeting with stakeholders to translate business needs into economic problems At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. The scope for growth and personal impact is enormous. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.