Data Science Manager - Delivery Team

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a CRM Senior Executive to join our London team. This is a hybrid role, spending three days a week at our London HQ and the remainder working from home. In this role, you’ll help us deliver highly relevant, data-driven campaigns that enhance personalised user experiences and drive meaningful customer retention. WHAT YOU’LL BE DOING You’ll be joining the Central CRM team. Composed of over 18 specialists, we are dedicated to executing campaigns for the UK and supporting global strategic initiatives. We serve as the voice of the customer, striving to expand our subscriber base, enhance engagement metrics, and activate best-in-class CRM strategies. Here’s what your day-to-day might look like: * Campaign Execution & Management: Coordinate and own the end-to-end delivery of engaging, dynamic email and push-notification campaigns, ensuring BAU calendars are managed efficiently and deployed on time. * Stakeholder Collaboration: Partner closely with the UKI CRM Manager, local marketing teams, Product, Engineering, and Data Science to support the broader UKI marketing calendar through targeted CRM channels. * Data Segmentation & Targeting: Utilise data targeting and segmentation to pull, manipulate, and interpret customer insights for precise campaign positioning. * Experimentation & Growth: Design, deploy, and own CRM experiments and A/B testing to uncover new growth opportunities, boost personalisation, and explore AI integration. * Reporting & Optimisation: Conduct post-campaign reporting to extract actionable lessons, sharing performance insights with stakeholders to guide future strategic commercial planning. WHAT YOU’LL NEED TO THRIVE Essential * Proven CRM Deployment Experience: Demonstrated depth in executing end-to-end campaigns using enterprise-level CRM platforms (experience with Braze is a major plus). * Technical CRM Competency: Strong understanding of CRM automation development and familiarity with HTML to review and modify campaign templates. * Data & Analytics Acumen: Competency in data manipulation, segmentation, and reporting using data visualisation tools (Looker experience preferred). * Delivery & Execution: Exceptional attention to detail with a proven ability to maintain high accuracy and manage workloads effectively under tight deadlines in a fast-paced environment. * Stakeholder Coordination: Strong communication and collaboration skills to manage expectations and coordinate cross-functionally across multiple business areas. Nice to Have * Experience using Liquid logic for advanced dynamic personalisation. * A background or degree in Marketing, Business, or a closely related field. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.   We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.   If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.   If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

DATA SCIENCE MANAGER Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Data Science organisation sits at the heart of Deliveroo, powering decision-making across product, commercial and operational teams through experimentation and causal inference. We’re hiring multiple Data Science Managers across different areas of the business. All of these roles are at the same level. Rather than hiring for one fixed team, we use the interview process to understand your strengths, interests and development areas, and then align you to the right scope and team at the end of the process, based on your background, interview performance, preferences and current business needs. We’re also advertising some opportunities separately where particular domain experience is especially relevant. You only need to submit one application, as we’ll consider your profile across all suitable Data Science Manager vacancies. Before an offer is made, you’ll have the opportunity to meet the proposed team, either virtually or at our London headquarters, and learn more about the role’s scope and priorities. WHAT YOU’LL BE DOING You’ll own the analytical direction and measurable impact of a product or business area, while leading and developing a high-performing team of data scientists or machine learning engineers. Our Data Science Managers work across a range of consumer, product and commercial areas. Depending on the team you join, your work could focus on areas such as customer retention and loyalty, pricing and promotions, discovery and personalisation, or customer acquisition and engagement. Across all roles, you’ll lead and develop your team, set the analytical direction for your area and decide which problems are worth solving. You’ll ensure data science work translates into better product and commercial decisions, not just analysis. You’ll remain hands-on while managing a team, partnering with Product, Engineering, Ops, Marketing and Finance as a thought partner. You’ll set the bar for analytical rigour, prioritisation and impact across noisy metrics, real trade-offs and strong stakeholder opinions. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Experience line managing data scientists and supporting their career development * A strong background as a senior individual contributor, with hands-on experience in experimentation, causal inference or applied machine learning * Proven ability to identify high-impact opportunities and turn insights into clear strategy and execution * Confidence working with senior stakeholders and explaining complex technical concepts to non-technical audiences * Comfort operating in fast-moving, ambiguous environments where prioritisation and judgement matter as much as technical skill WHY JOIN US? At Deliveroo, you’ll work on real-world problems at global scale, across a three-sided marketplace that is constantly evolving. We’re food lovers, problem solvers, community organisers and more, united by a shared drive to make things better. Working here, you can expect: * High autonomy to shape strategy and deliver meaningful impact * Support to learn and grow through L&D programmes, mentoring and peer learning * A strong focus on wellbeing, with benefits that vary by country * A place to belong, with a diverse global workforce and active employee communities DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we believe great workplaces reflect the world around us. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. If you require adjustments at any stage of the application or interview process, please let us know. We’re committed to ensuring everyone has an equitable opportunity to succeed. Ready to own impact and shape how decisions are made at Deliveroo? Apply today.