Director Process Management (m/w/d)

DEINE AUFGABEN As Principal SAP Infrastructure & Release Lead, you are responsible for the group-wide infrastructure, deployment and release governance of the Implico Group.    You ensure that our product architectures are not only conceptually sound, but can also be delivered in a scalable, stable, and cost-efficient manner. You build the structural foundations for professional CI/CD processes, modern cloud infrastructures, and a controlled release organization.  Your Responsibilities  * SAP Release Management End-to-end release cycle governance using SAP ChaRM or SAP Cloud ALM across Private Cloud, Public Cloud, and SAP BTP landscapes  Transport governance and landscape management across development, quality, and production environments  Definition and ownership of quality gates, release readiness criteria, and environment strategies  Cutover planning, go-live coordination, and post-release stabilization in close collaboration with Engineering and Architecture teams  Group-wide standardization of release processes and governance frameworks aligned to the SAP release framework and Clean Core principles  * CI/CD & Deployment Governance in a Hybrid Model Definition and introduction of group-wide CI/CD standards  Design and further development of deployment architectures (SAP Private Cloud, Public Cloud, SAP BTP) and Clean-Core compliance  * Cloud Infrastructure & Scalability Building scalable cloud infrastructures across all product lines  Definition of monitoring, observability, and security standards in the delivery process  Ensuring technical delivery capability in close coordination with Technical Architects  * Cost & Platform Responsibility Active cloud cost management and transparency over infrastructure costs  Establishing cost-conscious architecture and deployment principles  Member of the Architecture Board with responsibility for the overall cost and delivery perspective  * Building the Platform Engineering Team Contribute to the conception and progressive establishment of a scalable Platform Engineering structure  Support the technical development and growth of DevOps capabilities within the Engineering organization  Organizational Classification  • Group-wide responsibility across all product lines  • Principal-Level role  • Member of the Architecture Board  • Close collaboration with CTO, Enterprise Architects, Technical Architects and Director AI Engineering DEIN PROFIL Required  • Proven hands-on experience in SAP Release Management — including end-to-end release cycle ownership, ChaRM or SAP Cloud ALM governance, transport management, and environment strategy  • Experience building and operating modern cloud infrastructures within a SAP hybrid landscape (Private Cloud, Public Cloud, SAP BTP)  • Solid understanding of CI/CD principles and deployment governance within a SAP environment  • Strong understanding of cloud cost models and infrastructure optimization  • Experience in standardizing and governing technical release processes at scale  • High technical credibility and a structured, assertive working style  Preferred  • Experience with containerization and scalable deployment architectures (e.g. Docker, Kubernetes)  • Background in building or growing a DevOps or Platform Engineering team  • Familiarity with SAP Cloud ALM or successor tooling for release and operations management  • Experience with CI/CD toolchains such as Jenkins, GitHub Actions, or ArgoCD    Why This Role Matters  You create the foundation for scalable product development without linear cost growth. Through stable releases, professional deployment structures, and active cost management, you sustainably improve the predictability, efficiency, and margin quality of the Implico Group.

ABOUT THE JOB Inhouse Sales is one of Portfolio's two core value-capture engines, alongside Retention, reporting to the Portfolio Director. The organization is roughly 40 FTEs today, scaling to 70 by end-2026 and 100 by end-2027. This is a manager-of-managers role: you lead through Team Leaders and are judged on whether they can run their teams without you, while staying hands-on when a motion isn't converting or a Team Leader isn't hitting standard.  The Mission  Increase the value of Flatpay's existing German merchant base through the motions Inhouse Sales owns: upsales, takeovers, new sales, sold via outbound and teleclose. The scope will keep expanding (capital, e-com, banking), so the role is defined by the operating model you build, not today's product list. Why This Role Matters  As Germany's portfolio grows and value levers multiply, surcharge, capital, DCC, e-commerce, Inhouse Sales stops being a call centre and becomes the mechanism through which Flatpay systematically captures value it already paid to acquire. This is one of the highest-leverage hires Portfolio will make this year. WHAT YOU'LL DO Commercial strategy and execution. Set the strategy, decide resourcing across merchants, products, and campaigns, and hold the organization to targets tied to real financial value, not just installations.  Performance and business understanding. Diagnose whether a gap is people, targeting, proposition, process, incentives, or data quality, before it shows up in NDR. Requires fluency in conversion, rate uplift, CBM, cancellations, infancy churn, and CAC payback.  Leadership and organizational scaling. Build a Team Leader bench and succession pipeline. Design org structure, spans of control, and management routines for 70 then 100 FTEs without losing speed or customer quality. Recruit the leadership talent this scale needs.  Sales culture. Competitive, ambitious, accountable, with managers actively managing performance rather than reporting it. Merchant quality over raw activity metrics.  Operating model and process. Own cadences, forecasting, pipeline reviews, allocation, campaign management, and CRM discipline. Build onboarding and QA that gets sellers productive fast. Shape commission structures that reward the right behavior.  Cross-functional leadership. Partner with Retention, Marketing/MCC, Field Sales, Onboarding, Operations, Product, Finance, and Data. Turn frontline signal into fixes rather than excuses. Represent Inhouse Sales at Germany and Group leadership level.  What Success Looks Like  Installation growth built on merchants that stay and expand. Rising surcharge/POS adoption, rate uplift, and CBM. Falling avoidable cancellations and early-life deactivations. Measurable contribution to NDR. On-schedule scaling with accurate forecasting. A strong, increasingly independent Team Leader layer with low regretted attrition. New motions launching on time and ramping as planned. WHO YOU ARE Leadership Style and Personal Characteristics  First, a salesperson: driven, competitive, allergic to passive execution, but with genuine curiosity about merchant economics and portfolio dynamics, able to turn a data pattern into a specific action. Direct and accountable without hiding behind process. Hands-on when execution breaks, but building leaders and systems deliberately since 100 FTEs can't run on your personal involvement. Not corporate, not politically cautious, more interested in building something than inheriting something finished.  Must-haves  * Significant experience leading a high-performance sales org with real commercial ownership  * Experience managing managers, not just individual contributors  * Track record of scaling a sales team and the structure underneath it  * Strong analytical instincts: funnels, conversion, incentive design, forecasting, data-driven decisions  * Background in inside sales, telesales, or another high-velocity commercial environment  * Strong communication and senior stakeholder management  * Fluency in English; German fluency a strong advantage  Nice-to-haves * Fintech/payments/SaaS experience; experience designing commission schemes.  * Payments experience is not a substitute for commercial intelligence and leadership capability.  WHY FLATPAY? At Flatpay, your commitment matters - and we reward it with benefits that truly support you in everyday life: * A high level of responsibility, short decision-making paths, and direct influence on building our German sales organization * A fast-growing fintech environment with a clear product, transparent pricing structure, and strong market potential * Personal development through coaches, mentors, and a professional e-learning system * Subsidy for the Deutschlandticket or BVG subscription * Subsidy for Urban Sports Club membership * Lunch vouchers for four meals per week * Free drinks and protein snacks in the office * Modern workstations with high-quality equipment and height-adjustable desks * Subsidy for company pension scheme * Up to 28 vacation days, depending on length of service * Regular team events, offsites, and celebrations