Procure-to-Pay Specialist (m/f/d)

WEN WIR SUCHEN Du bist als Customer Success Specialist (m/w/d) zentraler Ansprechpartner für unsere wichtigsten Kunden. Du stellst sicher, dass unsere Lösungen optimal genutzt werden, stärkst die Kundenbindung und trägst aktiv zu einer herausragenden Customer Experience bei. DEINE ROLLE * Betreuung und Weiterentwicklung unserer Key Accounts im operativen Tagesgeschäft  * Proaktive Kommunikation durch regelmäßige Check-ins, Abstimmungen und Beratungsgespräche  * Enge Zusammenarbeit mit Onboarding, Sales und Produktmanagement  * Identifikation von Optimierungs- und Wachstumspotenzialen (z. B. Nutzungserweiterung)  * Unterstützung bei Vertragsverlängerungen und Renewals  * Durchführung von Quarterly Business Reviews (QBRs) und Mitwirkung an Kundenbindungsmaßnahmen (z. B. NPS)  * Schulung und Enablement unserer Kunden zur optimalen Nutzung unserer Software * Proaktive Maßnahmen zur Churn-Prävention sowie Planung und Umsetzung von Win-Back-Aktivitäten zur Reaktivierung von Kunden DAS BRINGST DU MIT * Abgeschlossene Ausbildung oder Studium im Bereich Betriebswirtschaft oder Wirtschaftswissenschaften – idealerweise mit Interesse an Softwarelösungen und Kundenmanagement * Erfahrung im Key Account Management, Customer Success oder technischen Kundenservice, idealerweise im SaaS-Umfeld  * Nachweisliche Erfolge in der Steigerung von Kundenzufriedenheit, Retention-Rate und Net Revenue Retention * Ausgeprägte Kundenorientierung und Kommunikationsstärke  * Fähigkeit, komplexe Inhalte verständlich zu vermitteln und Kunden zu begeistern * Strukturierte, eigenverantwortliche Arbeitsweise und hohe Serviceorientierung * Analytisches Denken sowie ein gutes Verständnis für Prozesse und Softwarelösungen  * Freude daran, Wissen zu vermitteln und Kunden weiterzuentwickeln  * Sehr gute Deutsch- und Englischkenntnisse  WAS DICH ERWARTET * Intensive Einarbeitung on-the-job * Faires Gehalt und betriebliche Zusatzleistungen * Flexible Arbeitszeiten und Home Office * Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten * Regelmäßige Teamevents und gemeinsame Mittagessen * Eine offene Unternehmenskultur und regelmäßige Feedbacks * Moderne Arbeitsmittel und innovative Technologien WARUM BEI UNS Die cisbox ist ein führender Anbieter für Procure-to-Pay SaaS Softwarelösungen mit diversen Lösungen für die Digitalisierung von Bestell- und Rechnungseingangsprozessen sowie im elektronischen Zahlungsverkehr. In diversen Branchen und insbesonders in Hospitality, Healthcare, sowie in Services Segmenten ist die cisbox als marktführender Lösungsanbieter in der gesamten D/A/CH-Region und bei mehr als 50.000 Benutzern bekannt und geschätzt. INTERESSE? Dann bewirb dich noch heute über unser Bewerbungsformular! Ein Anschreiben ist für uns keine Pflicht. Sende uns einfach deinen Lebenslauf zur Prüfung. Wir freuen uns auf deine Nachricht!

ICON is scaling fast — standing up manufacturing for the Titan platform, growing project delivery, and expanding its vendor and contractor base alongside both. We are looking for a Senior Accounts Payable Specialist to own the execution of ICON’s procure-to-pay cycle: the high-volume, detail-intensive work that keeps vendors paid accurately and on time, ensures every invoice is properly coded and approved, and gives the broader finance team a clean, reliable foundation for the close. This role sits at the intersection of operational rigor and cross-functional partnership — handling the day-to-day transactional work with precision while serving as a key resource for the business on purchasing policy, expense compliance, and vendor management. It is an individual contributor role with real ownership: the person in this seat will be responsible for the integrity of ICON’s AP function and will have the opportunity to help build and improve the systems and processes that support it as the company grows. As part of a small, passionate, accomplished team, you will be the operational backbone of ICON’s accounts payable function — ensuring vendors, subcontractors, and employees are paid accurately and on time, and that every dollar flowing through the procure-to-pay cycle is captured, coded, and documented to the standard the business needs to scale and withstand audit. As a member of the ICON team, you will have the opportunity to advance humankind’s ability to provide dignified, affordable, resilient, and sustainable shelter to the world. This is an onsite role based on ICON’s Austin, TX campus and reports to the Manager, Accounts Payable. RESPONSIBILITIES: INVOICE PROCESSING & PAYMENT EXECUTION * Own end-to-end invoice processing — receiving, coding, matching to purchase orders, routing for approval, and posting — ensuring accuracy and timeliness across a high-volume, multi-entity environment. * Execute payment runs across check, ACH, and wire modalities; verify payment details, resolve pre-payment exceptions, and ensure disbursements are made in accordance with vendor terms and internal authorization controls. * Manage the three-way match process between purchase orders, receiving documents, and vendor invoices; investigate and resolve discrepancies in close coordination with Procurement and the receiving team. * Review and process employee expense reports and corporate card transactions in accordance with ICON’s T&E policy, validating receipts, coding, and approvals before posting to the general ledger. VENDOR MANAGEMENT & SUPPLIER RELATIONS * Maintain the vendor master file — onboarding new suppliers, validating W-9s and banking information, enforcing documentation standards, and ensuring data integrity across the AP system. * Serve as the primary point of contact for vendor inquiries on payment status, invoice disputes, and statement reconciliations; resolve issues promptly and maintain strong working relationships with ICON’s key suppliers and subcontractors. * Perform regular vendor statement reconciliations to identify unapplied credits, duplicate payments, and aging balances requiring follow-up; escalate unresolved items to the AP Manager. CLOSE, RECONCILIATION & REPORTING * Support the monthly close by ensuring all invoices received through period-end are processed or accrued, AP subledger balances are reconciled to the general ledger, and outstanding items are documented and communicated to the Controller team. * Prepare and maintain AP aging reports and cash requirement forecasts to support treasury visibility into near-term disbursement needs. * Assist with 1099 preparation and filings, maintaining accurate vendor classification records and year-end documentation throughout the calendar year rather than in a year-end scramble. CONTROLS, SYSTEMS & PROCESS * Drive continuous improvement in AP workflows within NetSuite and Coupa, identifying opportunities to reduce manual touchpoints, accelerate invoice cycle times, and improve the quality of data flowing into the general ledger. * Partner with Purchasing on purchase order coverage, policy compliance, and one- off spend; serve as an informed voice on where the procure-to-pay process breaks down and how to fix it upstream. MINIMUM QUALIFICATIONS: * 5+ years of hands-on accounts payable experience, with demonstrated ownership of high-volume invoice processing, payment execution, and vendor management. * Strong working knowledge of the procure-to-pay cycle, including PO creation and matching, three-way match, expense reporting, and 1099 compliance. * Experience supporting the monthly accounting close — accruals, subledger reconciliation, and AP-to-GL tie-out — in a fast-paced environment. * Proficiency in a major ERP system; NetSuite experience strongly preferred, with a track record of leveraging system tools to reduce manual effort and improve data quality. * Experience with Coupa strongly preferred — candidates familiar with Coupa’s invoice management, PO matching workflows, and supplier portal will be able to contribute immediately in the procure-to-pay environment this role operates in day to day. * High attention to detail and a low tolerance for errors in a function where accuracy directly affects vendor relationships, cash management, and audit readiness. * Strong communication skills and the ability to manage competing vendor and internal stakeholder demands with professionalism and clear prioritization. * Manufacturing, construction, or hardware company experience is a plus.   ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices [https://drive.google.com/drive/folders/1KtxCrS8fV9XRApKaXFjKJ5twhzR_MkGE]