Platform Specialist - Denver

About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.  Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.  Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.  The Role_ // We're looking for a Hardware Operations Support Specialist to join our Professional Services Field Operations team in Denver,CO. This is a hands-on role supporting the full lifecycle of the transit hardware we deploy to customers across North America. You'll spend much of your time managing inventory, preparing hardware shipments, tracking assets and ensuring equipment is accurately documented before it reaches our customers. As you become familiar with our products, you'll gradually take on more technical responsibilities, including configuring devices, diagnosing hardware issues and carrying out basic repairs. If you're naturally curious about technology and enjoy learning how things work, this role offers a great opportunity to develop practical technical skills while playing an important part in delivering successful customer deployments. Location_ // This role is based full-time from our Denver,CO warehouse. While some flexibility to working remotely may be given on certain days, regular in person presence is expected. Responsibilities_ INVENTORY & ASSET MANAGEMENT * Receive, inspect and organise incoming hardware deliveries * Maintain accurate inventory records, including serial number tracking by customer and deployment * Perform regular inventory counts and investigate discrepancies * Keep warehouse storage organised, labelled and easy to navigate * Ensure inventory data remains accurate across internal tracking systems ORDER FULFILMENT & SHIPPING * Manage the lifecycle of internal fulfilment requests * Pick, pack and prepare hardware shipments for customer deployments * Label and package equipment to company and carrier standards * Coordinate outgoing shipments while maintaining accurate shipping documentation * Help ensure hardware reaches customers on time and in excellent condition HARDWARE SUPPORT & REPAIRS * Configure transit hardware prior to deployment * Perform device diagnostics and basic hardware troubleshooting * Learn to carry out component-level repairs, including soldering, under guidance * Escalate more complex technical issues when needed * Support continuous improvements to warehouse and repair processes * Support installation planning processes and material procurement as required About You_ // You don't need an electronics background to be successful in this role. We're looking for someone who enjoys practical, hands-on work, takes pride in being organised and pays close attention to detail. Much of this role depends on accuracy, consistency and following processes well. You'll likely be successful if you: * Are highly organised and naturally detail-oriented * Enjoy working with processes, documentation and keeping accurate records * Like practical, hands-on work and solving problems * Have a genuine interest in hardware or technology and want to develop your technical skills * Can stay on top of your own workload and work independently when needed * Communicate clearly and work well with colleagues across different teams * Are comfortable using spreadsheets or inventory management systems * Hold a valid driver's license * Can meet the physical requirements of a warehouse-based role, including standing for extended periods, safely lifting and moving hardware or boxes weighing up to 50 lbs, and using equipment such as pallet jacks * Some travel may be required Nice to Have_ * Previous experience in inventory, warehouse, logistics or fulfilment operations * Experience working with hardware, electronics or repairs AI at Masabi_ // We're increasingly using AI tools to improve the way we work. You don't need professional AI experience, but we're looking for someone who's curious, open to learning, and comfortable exploring new tools that can improve productivity and problem solving. Some Of Our Benefits_ * 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation * Private Healthcare and Life Insurance via Trinet * Menopause support * Training allowance of up to $1000 per year * Enhanced family leave * Fun and collaborative environment with a focus on making a difference in the world Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions. Why Join Masabi? * Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. * Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. * Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. We’re already powering journeys - are you ready to join us?

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.       The Role As a Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.    What you will do •    Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges. •    Develop expertise on all products/services, remaining current with all new releases. •    Respond to support and service requests from client/venue. •    Facilitate the sharing of best practices, offering advice on event and promotion configuration. •    Track and reports all client interactions to ensure consistent, high-quality service. •    Troubleshoot and resolve or escalates technical support issues. •    Assist with event and promotion configuration for full-service clients.   What you will bring •    2-4 years live event ticketing and event programming experience •    High School Diploma or its equivalency (BA/BS Degree Preferred) •    Proficiency with Microsoft Office including Word, Excel, and Outlook •    Proven ability to quickly master new end-user software applications •    Demonstrated written and verbal communication skills •    Ability to provide service in a fast-paced, high-pressure environment •    Ability to successfully handle multiple priorities and complete tasks in a timely manner   Bonus Points If You Have •    Experience with Ticket Operations for a venue     Pay Scale: $19.78 - $22.32 / hour Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.   What’s in it for You? •    A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients. •    Extraordinary People – we’re not kidding! •    Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. •    Opportunities for learning and leveling up through training and education reimbursement.     Curious about the typical interview process for this position? Here's what to expect: * Stage 1: 20-min Recruiter Video Interview * Stage 2: Assessment * Stage 3: 45-min Video Interview   * Stage 4: 1-hr Onsite Interview    *This schedule may be subject to change.     More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  To learn more about our culture and values, visit: https://solutions.axs.com/careers/     More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.    AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.     AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.