Project Operations Specialist

WHO WE ARE WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. ARE YOU READY TO SHAPE THE FUTURE OF CUSTOMER EXPERIENCE? We are attending today’s career fair to meet the thinkers, creators, builders, and innovators of tomorrow. If you don’t see a specific open role that fits your background today, but you are excited about what we do, this is your chance to connect with us for future opportunities! By applying to this talent pool, you are raising your hand to say, "I want to be part of the VML MAP journey." Our recruitment team regularly reviews this pool when new roles open up. WHO ARE VML MAP? A leader in personalized customer experiences VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. WHO ARE WE LOOKING FOR? We look for talent across a wide variety of fields. We want to hear from you if your passion lies in: * Technology & Development: Frontend/Backend Developers, Adobe/Salesforce/Braze Specialists. * Data & Analytics: Data Scientists, Data Analysts, data strategists. * Strategy & Consulting: CRM Strategists, Account Managers, and Client Partners. * Operations & Project Management: Project Managers, Scrum Masters, Campaign Managers, and Operations Specialists. * Creative & Copywriting: Designers, Copywriters, and Creative Directors who understand how to design for the customer journey.   HOW TO APPLY: 1. Click "Apply Now" and upload your CV/Resume (and portfolio/LinkedIn profile if relevant). 2. We will keep your profile in our talent community and reach out as soon as a matching opportunity arises!   A LEADER IN PERSONALIZED CUSTOMER EXPERIENCES VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A GLOBAL NETWORK We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.    About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.  When you click “Apply now” below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.

We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time. Welcome to Contentoo At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. What you’ll do: Enterprise client operations * Keep day-to-day operations running smoothly for Enterprise clients * Track workflows, timelines, and deliverables * Help onboard new clients and support their expansion using set processes * Spot any process issues and flag them to the Customer Ops lead Process & implementation * Help roll out new or improved workflows for Enterprise clients * Write clear SOPs to keep work consistent * Support teams as they adopt new workflows * Work closely with Talent, Product, and CS teams to keep things on track Data & tools * Make sure CS data is accurate and up to date * Keep dashboards clear and useful for the CS team and leadership * Manage CS tools: updating playbooks, workflows, and automation features as needed What you’ll bring * You are fluent in English, both verbally and in writing * 3 to 4 years of experience in operations and project management * Experience in designing and implementing successful workflows from scratch * Strong analytical skills and confidence in working with data * Strong organisational skills and attention to detail * Comfortable managing priorities across multiple external and internal stakeholders * You enjoy working in a fast-paced, changing environment * A process-oriented mindset and willingness to document and follow structured workflows * Experience in the marketing, SaaS or agency environments is a plus * You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working. What you’ll get Growth & development * 1-1 Customer Success coaching * Content knowledge classes * CSM career development framework Flexibility & benefits * Hybrid / remote-friendly working * 25 paid holidays * Monthly Alleo budget * Solid pension plan Tools & setup * Laptop of your choice (HP or Mac) * All the office and home-working supplies you need Our culture Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human — You add value with a personal touch * Authentic — You are open and honest * Inventive — You proactively find ways to do better * Vibrant — You add a splash of colour Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A day in the life You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning. After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind. Sounds good? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)