Head of Product, North America Payments

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the job As a Senior Employee Relations Manager, you will be responsible for leading and managing neutral, timely, and thorough investigations to ensure a respectful and safe workplace. You'll act as a trusted advisor to leadership and the People Team, using your expertise in investigations, legal guidelines, and HR best practices. You will lead and contribute to projects which positively impact the workplace.  Your work will directly support our commitment to maintaining a positive and inclusive culture for all employees.  This is an individual contributor role that reports to the Head of Employment Legal and Employee Relations. You will be required to work from Adyen’s office at least 3 days per week with at least 1 in-office day being a Monday or Friday.  The salary range for this role is:  What you'll do * Help to further build out our investigation function at Adyen.   * Lead and manage all aspects of internal investigations under the direction of NA Employment Counsel. Your responsibilities will cover the full lifecycle of an investigation:  * Intakes and interviews * Collecting and weighing evidence * Conducting forensic evidence searches * Making credibility determinations * Reaching factual findings according to the relevant evidentiary standard * Analyzing factual findings against internal policies * Determining whether policies have been violated * Debriefing internal stakeholders and leadership regarding investigation conclusions * Thorough case documentation and record keeping * Develop key Employee Relations and Employment Legal projects, such as improving investigation processes, implementing new ER-focused technologies * Reviewing and recommending existing policy updates. * Occasional legal research regarding employment legal issues. * Design and deliver training programs for managers and employees on topics like respectful workplace conduct, ethical behavior, and effective complaint resolution.  * Coaching HR Business Partners on employee relations matters and best practices.  * Analyzing data with an eye towards prevention, identifying trends, and recommending initiatives.   * Up to 15% travel may be required. What you bring * You have 10+ years of experience in an Employee Relations or Employment Legal role with a primary focus on conducting workplace investigations. * You have deep knowledge of employment law and regulations across North America.  * You are an excellent communicator, with the ability to handle confidential information with the utmost discretion. Strongly preferred * Experience in a global or high-growth tech company * Employment Legal practice experience  * Law license in at least one US state  * AWI-CH Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! Other details:  * This role is based out of our San Francisco, Chicago, or New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles * Ability to travel domestically and internationally 20%+ * The annual base salary range for this role is $210,000-$275,000 to learn more about our compensation philosophy, please click here. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4-5 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our San Fransisco, Chicago, or New York City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the job As a Senior Employee Relations Manager, you will be responsible for leading and managing neutral, timely, and thorough investigations to ensure a respectful and safe workplace. You'll act as a trusted advisor to leadership and the People Team, using your expertise in investigations, legal guidelines, and HR best practices. You will lead and contribute to projects which positively impact the workplace.  Your work will directly support our commitment to maintaining a positive and inclusive culture for all employees.  This is an individual contributor role that reports to the Head of Employment Legal and Employee Relations. You will be required to work from Adyen’s office at least 3 days per week with at least 1 in-office day being a Monday or Friday.  The salary range for this role is:  What you'll do * Help to further build out our investigation function at Adyen.   * Lead and manage all aspects of internal investigations under the direction of NA Employment Counsel. Your responsibilities will cover the full lifecycle of an investigation:  * Intakes and interviews * Collecting and weighing evidence * Conducting forensic evidence searches * Making credibility determinations * Reaching factual findings according to the relevant evidentiary standard * Analyzing factual findings against internal policies * Determining whether policies have been violated * Debriefing internal stakeholders and leadership regarding investigation conclusions * Thorough case documentation and record keeping * Develop key Employee Relations and Employment Legal projects, such as improving investigation processes, implementing new ER-focused technologies * Reviewing and recommending existing policy updates. * Occasional legal research regarding employment legal issues. * Design and deliver training programs for managers and employees on topics like respectful workplace conduct, ethical behavior, and effective complaint resolution.  * Coaching HR Business Partners on employee relations matters and best practices.  * Analyzing data with an eye towards prevention, identifying trends, and recommending initiatives.   * Up to 15% travel may be required. What you bring * You have 10+ years of experience in an Employee Relations or Employment Legal role with a primary focus on conducting workplace investigations. * You have deep knowledge of employment law and regulations across North America.  * You are an excellent communicator, with the ability to handle confidential information with the utmost discretion. Strongly preferred * Experience in a global or high-growth tech company * Employment Legal practice experience  * Law license in at least one US state  * AWI-CH Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! Other details:  * This role is based out of our San Francisco, Chicago, or New York office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles * Ability to travel domestically and internationally 20%+ * The annual base salary range for this role is $210,000-$275,000 to learn more about our compensation philosophy, please click here. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4-5 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our New York City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.