Senior Employee Relations Manager - Investigations

Are you comfortable managing complex workplace situations with empathy, clear logic, and sound judgment? Do you think systemically, spot underlying organizational patterns, and know how to build a respectful and fair workplace environment where people trust the process? ABOUT JETBRAINS We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. WHAT YOU’LL DO Employee Relations at JetBrains is a newly established function. We don't rely on heavy corporate processes or rigid org charts – we look for people who use judgment, context, and trust to guide their work. As our team grows across Europe, we need someone to help build out the foundational frameworks, policies, and practices that keep our workplace relationships healthy. In this role, you will contribute to the Employee Relations strategy and case management for our locations. You will partner closely with team partners, Legal, Compliance, and Compensation & Benefits departments, and team leaders to resolve complex matters. Your insights from individual cases will directly influence how we improve our internal workflows and systemic employee experience. Day to day, you will: * Manage workplace concerns from initial intake through to practical resolution. * Conduct and coordinate fair, objective, and confidential workplace investigations. * Facilitate difficult conversations and support mediation between employees and leaders. * Coach managers and teammates on respectful communication and conflict resolution. * Support our Speak Up process and other formal reporting channels. * Develop practical employee relations policies and guidance frameworks. * Collaborate with local HR teams to ensure practices align with regional legislation and employee representation requirements. WHAT YOU’LL BRING * A collaborative and pragmatic mindset. * Excellent judgment, integrity, and discretion. * Strong listening, facilitation, and coaching skills. * Confidence collaborating with senior stakeholders. * The ability to balance employee care with business needs. * Curiosity and a drive to continuously improve organizational systems. * A genuine interest in helping people work through difficult situations constructively. WHAT YOU’LL NEED * Professional experience handling employee relations, employment law, or workplace investigations. * A working knowledge of European employment law and legal frameworks across multiple jurisdictions. * Experience collaborating with Works Councils, employee representative bodies, or similar participation structures on consultation and co-determination processes. * The proven ability to conduct balanced, confidential workplace investigations. * Fluency in written and spoken English. * Experience navigating organizational change or workforce consultations. * An understanding of GDPR and workplace privacy considerations. WHAT SUCCESS LOOKS LIKE Success in this role means earning trust through sound, fair decisions. You will know you are succeeding when you leave our systems better than you found them, resolve individual cases with objectivity, and help leaders build healthier, more self-sufficient teams. Why join JetBrains?  * Strong base salary. We offer competitive pay that reflects your skills and experience. * Flexible work location. Enjoy the freedom to work from home or from the office. * Remote work. Spend up to 30 days per year working remotely from abroad. * Extra time off. More days to relax, recharge, and do the things you love. * Medical insurance allowance. Enjoy peace of mind for you and your family * Learning and development opportunities. Access to conferences, courses, and language classes. * Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role) * Language classes. Pick up the local language or sharpen your English skills. * Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. * Mental health support. To help you feel your best, we provide easy access to professional mental health services. * Sports benefit. Enjoy an on-site gym or sports club stipend. * Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, we’d love to hear from you. #LI-HYBRID  #LI-MH1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  The Opportunity: We are looking for someone to be part of our Global Employee Relations Team (based in either in Kuala Lumpur (Bangkok may also be offered) as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, Talent Business Partner, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices. In this Role, you’ll get to: * Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees. * Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases. * Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations. * Handle terminations, ensuring the right steps are taken and the right documentation is used so that the risk of labor claims is minimized. * Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Manage employee relations case timelines and deliverables, ensuring timely stakeholder updates and high‑quality documentation * Analyze performance management data and past misconduct cases to develop recommendations for capability building, policy revisions, training enhancements, and more effective management practices. * Act as an HR Business Partner to a dedicated Department to share actionable insights and trends. * Spearhead automation and improvements towards internal process such as (but not limited to) performance management, offboarding, etc. To be successful in this position, it will help you to have: Qualifications & Experience * Bachelor’s degree in human resources, Law, or related field. * Minimum 8-10 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with deep expertise in employment law, complex investigations, disciplinary processes, terminations, workforce reduction projects, and high-risk employee relations matters across multiple jurisdictions or business units. * Demonstrated experience partnering with senior leaders on sensitive and business-critical people issues, while balancing legal risk, employee experience, and organizational culture. Skills & Attributes * Strong problem-solving, critical thinking, and sound judgment in navigating complex, high-impact, and highly sensitive employee relations matters. * Ability to operate with a high degree of independence and provide strategic recommendations on employee relations risks, case management, and people practices. * Strong stakeholder management skills, with confidence and credibility to influence senior leaders and challenge perspectives constructively. * High attention to detail, ownership, reliability, and ethical standards, including discretion and confidentiality. * Ability to cope well with ambiguity, manage change effectively, and lead through competing priorities in a fast-paced environment. * Proven ability to identify trends, generate insights from ER data, and drive improvements in policies, processes, training, and manager capability. Communication * Fluency in written and spoken English. * Strong communication skills, including the ability to clearly articulate risks, recommendations, and case strategies to senior stakeholders across functions and geographies. It’s Great if you Have: * Curiosity and readiness to challenge current practices and perspectives. * Great attention to detail. * Great sense of ownership, reliability, and accountability. * Multicultural or international experience. * Humility, flexibility, and strong interpersonal skills. * Experience leading regional or enterprise-wide employee relations projects, policy enhancements, or process transformation initiatives.   #Manila #Kualalumpur #Singapore #Bangkok #Dubai #Jakarta #HongKong       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.