VP of Customer Success (m/f/d) - Healthtech / AI

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. We’re looking for a content writer with PR experience who can craft enterprise-level content that cuts through the noise, earns trust, and drives media pickup — particularly in fintech and private markets. Your work builds credibility and positions brands as thought leaders, whether through in-depth articles, press releases, or strategic PR campaigns. You know how to translate complex ideas into compelling narratives that resonate with institutional investors, fund managers, and industry stakeholders. If you’ve written for enterprise audiences in fintech or private markets — or you’re eager to immerse yourself in the space — you’ll thrive in this role. YOUR ROLE * Scale the content engine with full ownership over PR, content, and partnership strategy, working directly with the Head of Marketing, VP Commercial, and Co-Founders — with the opportunity to grow your own team over time. * Drive thought leadership in private markets and institutional investing through high-impact content pieces and punctual PR launches following an account-based marketing (ABM) strategy. * Define and grow our partnership strategy with key players in the VC/PE ecosystem. * Build, mentor, and collaborate with a growing marketing team and work hand-in-hand with the commercial engine — consisting of a Growth Marketing Manager, Marketing Associate, network of freelancers and 10+ Account Executives. * Analyse content performance across channels, producing content analytics with clear benchmarks for engagement and conversion, and using insights to refine strategy. Monitor campaign performance, derive insights, and iterate based on data. * Craft high-quality, localised content for DE, UK, and LUX markets that resonates with investors, fund managers, and operators. * Collaborate with Product, Engineering, Customer Success and Operations to support the product marketing roadmap, customer advocacy programs and service positioning. * Own and ensure brand consistency and storytelling excellence across all brand touchpoints. ABOUT YOU * 6–10 years’ experience in B2B marketing, financial journalism, or editorial — with meaningful exposure to private markets, VC, PE, or institutional investing. * Proven PR network and journalistic connections in finance and investment media. * Fluent and/or open to adapting ABM and demand generation strategies; you think in stories and funnels * Track record of successfully executing content campaigns end-to-end across brand, PR, digital, content, and field. * Experience building partnership programs and thriving in a scaling company — able to move seamlessly between strategic planning and hands-on execution. * Comfortable speaking the language of capital; consulting or finance background a strong plus. * Native-level English writing skills; German or French are a big plus, with Spanish as an additional advantage. * Proficient with G-Suite and experienced in tools such as Claude, GPT, HubSpot, Notion, Asana, Canva, Figma, Adobe Suite, and/or Webflow. * High ownership mentality — proactive in learning new skills and tackling challenges head-on. * Strong point of view on AI in marketing — and a track record of actually using it. * Passionate about private markets and European themes: sovereignty, the rise of European venture, the infrastructure gap. WORKPLACE & BENEFITS * Competitive salary plus equity * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains CURIOUS TO LEARN MORE? Get a feel for who we are, how we work, and what we’re building: * About bunch – Our mission, product, and journey so far * Case Studies – About those who already build on bunch * Gathering insights – Our latest bunch of blog posts * Glossary – Explore commonly used private market terms About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.

bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you. YOUR ROLE We’re looking for a strong Product Manager to join bunch’s Reporting Platform team and own the products and workflows that turn fund data into clear, compliant, investor-ready reporting. You’ll work at the heart of how fund managers communicate performance and activity to investors — building intuitive reporting experiences and robust report-generation capabilities that customers can trust. As Product Manager, Reporting Platform, you will: * Own key parts of our reporting product surface area and reporting workflows end-to-end * Help teams transform complex fund data into investor-grade outputs (quarterly/annual reporting, capital account statements, disclosures) * Drive product decisions that balance accuracy, compliance, and usability * Partner closely with engineering, design, and operations to deliver a system customers can rely on This role is focused on the Reporting side of the platform. Typical areas include: * Report generation workflows (quarterly/annual packages, capital account statements, investor-ready PDFs) * Configuration and customization (templates, branding, disclosures, language/currency formatting) * Data readiness & correctness for reports (validation, completeness checks, auditability) * Distribution & delivery experiences (review/approve flows, investor delivery, access controls) * Observability for reporting runs (errors, retries, performance, and customer-facing transparency) * Data input experiences (capturing the underlying fund and portfolio data that powers reporting - with a strong focus on intuitive UI/UX, data quality, and completeness) TOP RESPONSIBILITIES * Drive roadmap and execution for reporting workflows and customer-facing reporting experiences * Translate domain requirements into clear product specs (inputs → transformations → outputs) with strong edge-case handling * Partner with engineering to define the right primitives for scalable report generation (templates, data contracts, versioning) * Collaborate with design to make complex reporting setup and review flows intuitive and fast * Work with operations and customer-facing teams to identify friction, ensure correctness, and improve time-to-report * Define and track success metrics across adoption, report quality, operational efficiency, and reliability * Maintain a high bar for data integrity, traceability, and customer trust ABOUT YOU * 4–6+ years of product management experience building B2B Fintech products (ideally data-heavy or workflow-heavy) * Strong product execution skills: shipping, iteration loops, prioritization, and stakeholder alignment * Comfort working in domains with high correctness requirements (fintech, accounting, reporting, compliance, data platforms, or similar) * Ability to translate complex requirements into simple product surfaces and crisp product logic * Analytical mindset: you can define metrics, investigate root causes, and make data-informed tradeoffs * Excellent communication: you can write clear specs and collaborate with technical and non-technical partners * Experience working closely with engineering on systems that require reliability, monitoring, and edge-case rigor * Nice to have: experience with fund reporting concepts and performance metrics (NAV, IRR, TVPI, DPI), or exposure to investor reporting workflows. WORKPLACE AND BENEFITS * Customizable benefits package (wellbeing, sport, mobility, food, and more) * 28 days of vacation, plus 2 company days and local public holidays * Remote-flexible hybrid (3 days/week in office) * Up to 4 remote calendar weeks a year * A great tech and work setup * Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains INTERVIEW PROCESS * First interview (20 min) with the People team to get acquainted with bunch and explore alignment * Hiring Manager Interview with VP of Product (45 min) to discuss your experience, approach, and fit for the role * Product Case interview (60 min) with a our Product and Design Team to demonstrate your product thinking, communication, and execution style * Stakeholders Interview (3 x 30 min) with key stakeholders (including members of Operations, Engineering, and our Founders) to align on vision and expectations About bunch bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management. We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it. ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants. We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.