L3 Support Analyst

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   As a Sterling OMS Lead, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 8+ Years of experience, a growth mindset and a drive to make a lasting impact.  You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  Role Overview  We are seeking an experienced Sterling OMS Lead to architect, design, and lead the implementation of enterprise-level Order Management System solutions. This role demands a deep technical expert who can bridge the gap between business requirements and technical execution, leading a team of developers and guiding the overall solution strategy. The ideal candidate will possess strong expertise in IBM Sterling OMS, modern cloud-native architectures (AWS/Azure), and full-stack Java development .  Key Responsibilities  Technical Leadership & Strategy  Lead the design, development, and customization of IBM Sterling OMS modules, including Web SOM, Web COM, and Call Center UI .  Architect scalable, high-performance solutions, defining the technical roadmap and overseeing the delivery of complex OMS projects .  Define and enforce best practices for development, customization, integration, and code quality, including conducting code reviews .  Guide the team in translating functional requirements into detailed technical design documents and configuration specifications .  Act as the Subject Matter Expert (SME) for all technical aspects of the Sterling OMS platform, providing guidance on complex business scenarios .  Development & Implementation  Lead the development of core OMS functionalities, including order orchestration workflows, sourcing rules, fulfillment logic, and pipeline configurations .  Oversee the integration of Sterling OMS with external systems such as ERP (e.g., SAP), WMS (e.g., Blue Yonder), CRM, payment gateways, and e-commerce platforms .  Build and maintain Java-based microservices and REST/SOAP APIs to support scalable order management and integration needs .  Leverage cloud platforms (AWS/Azure) and containerization tools (Docker, Kubernetes) for deployment and management of applications .  Manage and execute data migration, system configuration, and deployment processes .  Team & Stakeholder Management  Mentor and lead a team of 3-10 developers and engineers, both onshore and offshore, fostering a culture of technical excellence .  Collaborate with cross-functional teams, including product managers, business analysts, QA, and DevOps, to ensure seamless delivery .  Participate in client discussions, status reporting calls, and manage stakeholder expectations effectively .  Production Support & Troubleshooting  Oversee L2/L3 support, proactively monitoring production systems to ensure high availability, performance, and scalability .  Lead root cause analysis (RCA) for high-impact production issues and implement permanent fixes .  Provide off-hours support for critical production downtime and business-impacts .  Required Skills & Qualifications  Experience & Education  Total Experience: 8+ years of overall experience in software development and IT, with a minimum of 4-6 years of hands-on experience specifically in IBM Sterling OMS .  Education: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience) .  Technical Proficiency  Sterling OMS Expertise: Deep proficiency in IBM Sterling OMS components, including Order Management, Inventory Management, Fulfillment, Process Types, Pipelines, User Exits, and Agents .  Development Stack: Strong experience in Java/J2EE, Spring Boot, REST API development, and familiarity with JavaScript, XML, and XSLT .  Cloud & DevOps: Extensive experience with cloud platforms (AWS preferred, or Azure/GCP), containerization (Kubernetes, Docker), and CI/CD pipelines (Jenkins, Maven) .  Database: Proficient in writing optimized SQL queries and working with relational databases like Oracle or DB2 .  Architecture: Deep understanding of microservices architecture, event-driven design (e.g., Apache Kafka), and integration patterns .  Domain & Process Knowledge  Retail & eCommerce: Solid understanding of the Retail domain, including e-commerce, order-to-cash lifecycle, and fulfillment models (e.g., SFS, BOPIS, Dropship) .  SDLC & Agile: Proven experience in the full Software Development Life Cycle (SDLC) and working within Agile/Scrum environments .  Soft Skills & Leadership  Excellent problem-solving and analytical skills .  Strong communication, documentation, and stakeholder management abilities .  Proven ability to lead, mentor, and guide technical teams .  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a Fulltime position based in Bangalore Location. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs  * Learning and development, with access to cutting-edge tools, training and industry experts  Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.     YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal  ABOUT THE ROLE Cloudflare is a system spanning the globe, on a mission to make the internet safer and more powerful everyday. To help fulfill this mission, we are seeking a talented REACT Analyst / Consultant to join us in growing our Cloudforce One REACT organization. In this role, you will be instrumental in building a proactive and threat intelligence-driven approach to protecting Cloudflare and its customers from sophisticated and evolving threat actors. As a REACT Consultant, you will respond to customer security incidents across on-premises, cloud, and hybrid environments. This position requires an innovative, self-starting, and detail-oriented problem solver with a passion for analyzing, tracking, and triaging malicious activity. You will engage with customers at all levels—including Executive, VP, Director, and engineering levels—serving an integral role alongside forensic analysts, threat researchers, detection engineers, and malware analysts to detect, isolate, and mitigate threats. KEY RESPONSIBILITIES 1. INCIDENT RESPONSE & ACTIVE EDGE MITIGATION * Active Edge Mitigation: Execute immediate defensive maneuvers at the Cloudflare edge to protect customer availability. This includes deploying custom WAF rules, implementing L3/L4 DDoS shunning, and performing real-time traffic filtering to neutralize attacks before they reach the customer's origin. * Support Full IR Lifecycle Management: Support and execute the end-to-end incident response process for clients (investigation, containment, remediation, and recovery). Review technical deliverables and coordinate sessions with customer stakeholders to ensure high-quality service and resolution. * Incident Remediation: Build a strong understanding of targeted attacks to create and execute customized tactical and strategic remediation plans for compromised organizations. 2. DIRECT CUSTOMER CONTAINMENT & THREAT ISOLATION * Ransomware & BEC: Identify and isolate infected hosts, revoke compromised sessions/identities, and stop data exfiltration within the customer's infrastructure. * Insider Threats & Nation-State Attacks: Track unauthorized lateral movement, identify sophisticated persistent backdoors, correlate threat actor activity across the environment, and execute containment to preserve evidence while neutralizing the adversary. 3. FORENSICS, ENGINEERING & AI ANALYSIS * Forensic Evidence & Chain of Custody: Conduct initial evidence preservation (logs, volatile memory, disk images) within customer environments according to forensic standards to support legal, regulatory, or insurance requirements. * Crisis Solution Development: Create and enhance client-facing Crisis & Incident Response solutions based on industry standards (ISO 27001, NIST, CIS). Advance customer cyber readiness by identifying opportunities for process optimization in monitoring, detection, and response. * AI-Leveraged Analysis: Utilize AI-powered security platforms to synthesize massive telemetry sets, automate log summarization, and accelerate the identification of emerging threat patterns during active customer engagements. * Technical Documentation & Reporting: Prepare high-fidelity incident reports, forensic findings, and client communications. Maintain rigorous standards for clarity and accuracy to ensure customer executives and engineers understand both the threat and the resolution. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Education: Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent training/practical experience. * Experience: 3+ years of overall experience in cybersecurity, including 2+ years of dedicated Incident Response / Digital Forensics experience, and 1+ years in a customer-facing role. * OS & Cloud Environments: In-depth understanding of Windows operating systems and general knowledge of Unix, Linux, and Mac environments. Familiarity with cloud environments (AWS, Azure, O365, Google Cloud, Cloudflare) and cloud IR methodologies. * Network Forensic Analysis: Strong technical knowledge of common network protocols and design patterns (TCP/IP, HTTPS, FTP, SFTP, SSH, RDP, CIFS/SMB, NFS). Experience with network analysis tools like Bro/Zeek or Suricata, and analyzing associated network logs. * Industry Standards: Solid understanding of MITRE ATT&CK and NIST Cyber Security Frameworks. * Communications: Excellent verbal and written communication skills with a proven ability to establish relationships and clearly explain tasks, guidance, and complex technical findings to executive and technical clients. BONUS POINTS * Proficient in Python or Golang, capable of writing modular code or simple scripts that can be installed on a remote system. * Proficient with Yara and writing rules to detect similar malware samples. * Understanding of source code, hex, binary, regular expressions, data correlation, and analysis (such as network flow and system logs). * Practical malware analysis experience with static, dynamic, and automated techniques, including the ability to reverse engineer various file formats and analyze complex samples. * Reverse engineering experience with APT malware with an understanding of common infection vectors, infrastructure enumeration, malware attribution, and current evasion tactics. * Familiarity with bash command-line executables to conduct static analysis and investigate Indicators of Compromise (IOCs). COMPENSATION ● For Portugal based hires: Estimated annual salary is between €54,000 - €75,000. * The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. EQUITY This role is eligible to participate in Cloudflare’s equity plan.     What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.