Delivery Director, Football

Hardware Technician - Tennis 🎾 Hawk-Eye Tennis 📍 Location: Basingstoke - Approximately 80% Office, 20% on-site (local & global) 📝 Contract: Permanent, Full Time 💰 Salary Band: £26,990 - £33,040 Depending on Experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.   » Specific Job Overview This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won’t just contribute to the success of the event, you’ll also be leading the way in how we manage and deploy kit, helping to refine our build-out processes and create a more streamlined, integrated operation. Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day-to-day operations and long-term strategic improvements. » What the job is all about The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands-on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands-on operational insight, with the goal of identifying and improving processes. » What will you gain from this role? * People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics. * Exposure to strategic planning: Play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate. * Develop problem-solving skills: this role will be fast-paced and you will need to find solutions to problems promptly. » Key Responsibilities * Identifying Operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices; * Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements; * Support year-round health of our kits and work with each kit manager to proactively manage their kit for each event; * Advising project managers/other staff of stock availability and suggest solutions; * Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements; * Communicating with the core hardware team and procurement team to make sure we are following the correct standards; * Taking a lead role in the implementation and maintenance of the crosscheck asset management system; * Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled; * Help identify weaknesses in current systems/hardware and work with relevant areas to improve this; * Creating and providing training for the department to increase knowledge of hardware; * Monitoring and Operating of the ball-tracking system and broadcast analysis during every game. » What we need from you * University Degree or equivalent professional experience; * Proactive, diligent and organised, * Efficient with time, able to prioritise and be self-sufficient, * Demonstrated history of working with computer and camera hardware, * Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available, * Experience in introducing and executing new processes across a team, * Track record of creating and delivering training, * Understand hardware processes including RMA, Procurement, Crosscheck and Quirks, * Excellent communication skills, as you’ll be liaising throughout the operations team, core hardware team and wider business. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!

Operations Lead 🎾Hawk-Eye Tennis 📍Location: UK Based - Approximately 90% Office/Remote, 10% on-site 📝Contract: Permanent, Full Time 💰Salary: £32,070 - £36,620 depending on experience WHY HAWK-EYE & WHY TENNIS? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide. These are the different areas that you can explore: * Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours. * Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts. * Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe. * Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events. * Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour. 📋Responsibilities * Owner of our staffing process and communication, both internally and externally. * Maintain operational scheduling commitments and own the scheduling framework for tennis. * Lead planning and resourcing staff for Tennis events , establish strong operational teams based on service delivery requirements, to hand over to Project Managers for each event. * This includes coordinating with the SP Operations and Production Manager to ensure effective cross-utilisation of staff across both functions. * Own and improve processes for annual leave, work from home, T&D days & kit maintenance. Identify opportunities for process improvement. * Coordinate casual staff and work with HR to raise contracts & approve expenses. Alongside Operations team and tennis management team define strategies, delivery models and processes to drive consistent, high quality service delivery. * Work with Training and Development Manager / Lead, drive progression and development of new and existing staff through development pathways. * Regular coordination with Operations Managers across Tour Sports/regions to resource “external” staff creatively and efficiently. * Contribute to a sustainable working model to ensure that working commitments are balanced and practical, leading to increased operator experience and staff retention. * Active role in Operations team, supporting the Operations Manager in day to day tasks and working to establish robust processes for service delivery across a range of projects. 📝Expectations * Efficient and cost-effective planning of staffing movements. * Both calculating appropriate rig, operational and derig allocations of teams across our events. And the Iterative review of staffing efficacy across events, contributing to a streamlined operational model across the tours. * Quantitative analysis of staff utilisation, development and retention. * Cost and time efficiencies found through effective planning. * Implementation and management of staff development programs. * Increased efficiency of delivery, opening up wider opportunities for new event (i.e. Can we find an operational model where HE Live at Challenger Events becomes viable?). * Ability to confirm staffing capacity for event delivery long term when presented with new business opportunities. ⚒️Skills, Knowledge and Expertise * Problem solving mindset. * Ability to pivot when operational situations change. * Strong organisational skills, effective time management, and resilience. * Strong ability to liaise with Team Managers, Senior members of the team, Project Managers to plan and ensure that operations directives are achieved. * Displaying leadership qualities and relied upon for operational excellence. * Excellent communication both up and down the department. * Ability to show balance & reason. * Willingness to make decisions from a team and business point of view. Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!