
fonio · Barcelona
We build AI phone assistants for small and medium-sized businesses – so they never miss a call again and can focus on what matters most. Our AI answers every c...
We build AI phone assistants for small and medium-sized businesses – so they never miss a call again and can focus on what matters
most.
Our AI answers every call automatically. But voice is just the beginning. Our vision is to build the first fully automated CRM
system in the world.
8,000+ customers. >€5M ARR. ~30% monthly growth. Target by EOY: €30M.
We live ownership. You own your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio, you'll build
alongside the smartest and most ambitious people around.
Apply now and become part of one of Europe's most insane growth stories!
As a Forward Deployment Engineer for our Spanish and Italian markets, you work directly at the intersection of product and
customer setups. You capture requirements, translate them into robust implementations, and take fonio live at customers –
including integrations, automations, and ongoing optimization.
You work closely with Product/Engineering and Go-to-Market, making sure deployments are fast, stable, and repeatable across both
the Spanish and Italian markets. This is a Barcelona-based role, ideally suited to someone who can operate natively in both
Spanish and Italian.
district (lunch & dinner included)
ABOUT FONIO We build AI voice agents for small and medium-sized businesses so they never miss a call and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the beginning. Our vision: to build the world's first fully automated CRM. 8.000+ customers. >€5M ARR. ~30% monthly growth. Target until EOY: €30M. We live ownership. You're responsible for your projects and tasks end-to-end. No politics, few meetings, direct feedback. At fonio you’ll build alongside the smartest and most ambitious people around. Join us now to be part of one of Europe's most exciting growth stories! YOUR ROLE As Customer Success Manager for the Italian market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers. WHAT TO EXPECT * Own a portfolio of Italian SMB customers across their full lifecycle * Build relationships, surface value, and find new use cases for AI agents to keep customers engaged * Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction) * Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives * Maximize the value generated from each customer in your portfolio * Support customers in setting up their AI assistant; coordinate with developers for complex setups * Spot churn risks early and act on them * Manage your activity autonomously in HubSpot WHO WE'RE LOOKING FOR * 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role * Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently * Experience with tools like n8n, make.com, codex or similar * An affinity for tech / AI products is a real plus * Native or C2 Italian, strong English * Structured, autonomous, results-driven * You build trust easily with customers, by phone or video * You take initiative, test, iterate, and don't wait to be told what to do * Comfortable with CRM (ideally HubSpot) and data-driven workflows * Willing to relocate to Vienna for 1–2 months initially WHAT WE OFFER * €60,000–80,000 OTE * Equity: you help build it, you should own a piece of it * Equipment of your choice * A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR) * Regular team offsites * Office in Vienna or Barcelona, onsite, in an ambitious team that wants to do the most exciting work of their careers HIRING PROCESS 1. 15 min intro call 2. 30 min skill interview 3. 30 min getting to know the country's Go-to-Market manager 4. 20 min culture call with our Founders
At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. At Bynder, we believe security should never be an afterthought. We’re looking for a Security Engineer who thrives in a growth-oriented environment, someone who sees security as a starting point, not the finish line. If you’re hands-on by nature, energized by breadth, and serious about building security that actually scales in a cloud-native SaaS environment, you’ll feel right at home here. MEET THE TEAM We’re Bynder’s Security team: pragmatic, sharp, and relentlessly focused on enabling secure growth. We favor automation over repetition, integrations over point solutions, and smart security design over checkbox compliance. You’ll report directly to the VP Information Security and work alongside an Associate Security Engineer who brings strong application security and tooling chops. Together, you’ll cover the full security stack: AppSec, cloud, detection, and governance across a modern, cloud-native SaaS platform used by thousands of brands worldwide. Security at Bynder is a team sport. We work hand-in-hand with Platform teams, engineering, and business stakeholders to challenge assumptions, take calculated risks, and continuously raise the bar. It’s how we scale securely, and it’s part of how we win together. WHAT YOU’LL DO * Plan and (help) execute penetration tests against web applications, APIs, and cloud infrastructure, and manage external pentest engagements including scoping, vendor coordination, and remediation tracking. * Embed security across the full SDLC: leading threat modeling, security assessments, and vulnerability remediation in close collaboration with our engineering and product teams. * Own and evolve our cloud security posture across our AWS environment, working with Wiz (CSPM, CNS, Code, AI Security) to drive risk prioritization, misconfiguration remediation, and shift-left security workflows. * Champion security controls within our CI/CD pipelines, from IaC scanning and SAST integration to secure deployment practices, working closely with DevOps and development teams. * Support security incident response, investigation, containment guidance, and post-incident review and help mature our detection and response workflows over time. * Translate compliance requirements (SOC2, ISO 42001, GDPR) into concrete technical controls and act as a technical point of contact for customer security discussions, questionnaires, and enterprise onboarding. * Conduct vendor and third-party security risk assessments to protect our supply chain and advise on emerging AI/ML security risks as these technologies become more deeply embedded in our product. * Share knowledge and raise the craft, you’ll naturally become a technical anchor for your teammate and a collaborative voice across engineering on what good security looks like in practice. WHAT YOU BRING * 3–7 years of hands-on experience in application security, cloud security (AWS), or a broad security engineering role. * Proven experience conducting penetration tests on web applications, APIs, and/or cloud environments, with a solid grip on OWASP Top 10 and common vulnerability classes. * Solid understanding of AWS security: IAM, VPC design, cloud-native architecture and a clear intuition for what secure cloud infrastructure looks like. * Familiarity with application security testing tools (SAST, DAST) and a practical understanding of DevSecOps: you know where to plug in and how to make it stick with developers. * Strong communication skills, you can explain security risks clearly to both engineers and non-technical stakeholders, and you don’t default to “no” when there’s a smarter path forward. * A growth mindset and genuine curiosity, you’re comfortable operating across domains, actively building skills you don’t yet have, and you see a broad scope as an opportunity, not a burden. BONUS POINTS IF YOU… * Have hands-on experience with Wiz, or other CSPM/CNAPP platforms. * Hold an offensive security certification (OSCP or similar) or have contributed to bug bounty programmes. * Have experience with AI/ML security risks and frameworks (OWASP LLM Top 10, MITRE ATLAS). * Write security scripts, tinker with tools, or keep a personal GitHub with automation or research projects. * Have experience with Terraform or IaC security scanning. * Have hands-on experience with Kubernetes and container security. * Are familiar with common programming languages (e.g. Python, Java, Scala) and can read and reason about code to support security reviews WHAT WE HAVE * Challenging and inspiring work environment * Learning and Development budget * Commuting budget * Mental Health and Well-being Support * Bynder Love "stipend” * Unlimited vacation policy * Volunteer Time Off * Team and Company activities * Complimentary Lunches and Snacks If you don’t tick every box but you’re the kind of person who figures things out, speaks up, and raises the standard around you, we’d still love to hear from you. OUR COMMITMENT Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. #LI-Hybrid #LI-MF1
Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. About Spektrum Spektrum is a delivery-focused organisation specialising in providing high-quality talent, workforce solutions, and service delivery capabilities to support complex client requirements across multiple sectors. Our operating model is built around three core pillars: * Talent Acquisition – identifying and securing the right talent * Workforce Experience & Development – enabling, supporting, and retaining our people * Service Delivery – ensuring consistent, high-quality execution for our clients These functions are supported by strong business operations, including finance, compliance, and corporate services, ensuring that all activities are delivered efficiently, securely, and in line with regulatory requirements. At Spektrum, we operate as an integrated system—aligning hiring, workforce deployment, and delivery to ensure seamless execution and measurable outcomes. ---------------------------------------------------------------------------------------------------------------------------------- Working at Spektrum Working at Spektrum means being part of a structured, high-performance environment where clarity, accountability, and continuous improvement are central to how we operate. We focus on: * Clear roles and responsibilities aligned to our operating model * Performance-driven delivery with defined outcomes and measurable impact * Collaboration across functions to ensure successful client and organisational outcomes * Continuous development of skills, capability, and expertise Our people play a critical role in delivering value to clients while contributing to the growth and evolution of the organisation. ---------------------------------------------------------------------------------------------------------------------------------- Business Operations Manager The Business Operations, Governance & Process Manager is responsible for supporting business coordination, governance activities, reporting, supplier coordination, KPI management, process improvement, and internal project activities across Spektrum entities. The role contributes to: * Business consistency * Process improvement * Reporting and visibility * Governance support * Transformation initiatives * Broader business growth activities Key Responsibilities Business Operations & Coordination * Support business coordination activities across Spektrum entities. * Coordinate cross-functional business activities and internal initiatives. * Coordinate with internal stakeholders, suppliers, teams, and external partners across business activities. * Support reporting and KPI tracking activities. * Contribute to business visibility and process improvement initiatives. Governance, Compliance & Business Support * Support governance and compliance activities across legal entities. * Contribute to policy, process, and framework improvement initiatives. * Support quality assurance and business maturity activities. * Contribute to reporting and governance visibility activities. * Support organisational change and improvement initiatives. Procurement, Suppliers & Operational Support Coordinate supplier and procurement-related activities across Spektrum entities. * Support supplier coordination and vendor management activities. * Participate in support activities relating to external suppliers and service providers. * Contribute to process improvement initiatives relating to procurement and supplier coordination. Reporting, KPI Management & Business Visibility * Support reporting and KPI management activities across business functions. * Participate in reporting, business visibility, and performance tracking activities. * Support the development of reporting structures and KPI frameworks. * Contribute to improvement initiatives relating to reporting and business visibility. Transformation, Projects & Business Improvement The role will contribute to a range of internal business improvement and transformation initiatives, including: process improvement; * reporting and KPI development * business coordination activities * technology and automation initiatives * business growth support * internal project coordination activities. Additional responsibilities may include: * coordinating and contributing to internal projects and improvement initiatives * supporting transformation and scalability activities * participating in strategic planning and coordination activities * supporting future Business Operations capability development. Required Experience & Capabilities * The successful candidate should demonstrate * strong organisational and coordination capability * strong communication and stakeholder management skills * ability to manage multiple activities simultaneously * attention to detail and business consistency; * willingness to contribute to business growth initiatives * interest in improvement and transformation activities * adaptability within evolving business environments * the ability to operate effectively within a growing international organisation. Experience in any of the following areas would be advantageous: * business operations; * governance or compliance; * reporting and KPI management; * procurement or supplier coordination * process improvement * project coordination * quality assurance; or * transformation initiatives. Development & Certification Opportunities Development opportunities may include: * PRINCE2 Practitioner * ISO Internal Auditor * ITIL Foundation * ITIL Specialist / Intermediate * Business Process Management training * Project Coordination training * GDPR / Data Protection Awareness * Governance & Compliance training. The role offers long-term development and progression opportunities within a growing international organisation. Career Pathway & Progression A detailed Career Pathway, Development & Growth Guide accompanies this position and outlines: * progression opportunities * development pathways; * certification opportunities * compensation progression * long-term leadership development opportunities within Spektrum. Bonus & Performance Framework The role participates in Spektrum’s performance and bonus framework aligned to: * individual contribution * project participation * KPI achievement * business impact * leadership contribution * company performance. Flexibility & Internal Career Mobility As Spektrum continues to grow, new teams, functions, and career opportunities are expected to develop across the organisation. Future movement opportunities may become available across: * Business Operations * Governance & Compliance * Strategic Projects * Procurement & Supplier Management * Business Process Management * HR Operations * Operational Excellence * Technology & Transformation * International Expansion Support Spektrum supports long-term professional development, leadership growth, and internal career progression opportunities. Long-Term Opportunity This role offers the opportunity to contribute to a growing international organisation while developing broad experience across business operations, governance, reporting, transformation initiatives, and strategic business support activities. Long-term progression opportunities are expected to develop as the organisation continues to grow. We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.