Flatpay · Amsterdam
Installation Support Agent
ABOUT THE JOB Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleague...
ABOUT THE JOB
Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than
1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the
Netherlands.
Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses.
No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards.
Employment type: Full-time
Location: Amsterdam - onsite 5 days per week
WHAT YOU'LL DO
Responsibilities
- Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the
installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
- Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure
terminals are installed correctly and ready to accept payments.
- Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants
receive the correct hardware on time.
- Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.
- Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure
installations are completed quickly and without friction.
- Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve
issues when they arise.
- Document installation activities and ensure all systems are correctly set up and activated.
- Identify recurring issues or friction points during installations and flag them internally so processes can continuously
improve.
Skills & Attributes
- Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
- Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
- Highly organized and able to manage multiple installations and tasks at the same time.
- Structured and solution oriented approach to problem solving.
- Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
- Comfortable working in a fast growing environment where priorities can evolve quickly.
- Positive, hands on attitude and willingness to support the team wherever needed.
WHO YOU ARE
This role is perfect for you if:
- you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an
advantage but not required.
- you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus.
- a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed
- are fluent in Dutch
WHY FLATPAY?
Massive opportunity: Join at launch stage and shape our success in the Dutch market.
Uncapped earning potential: The more you sell, the more you earn.
Fast-track career growth: We promote from within, and we move fast.
Supportive culture: No politics, no bureaucracy – just good people building great things together.
International environment: Be part of a diverse, ambitious team across 6+ countries.
Roll
Installation Support Agent
Kategori
Administration
Plats
Publicerad
17 juli
Sista ansökningsdag
16 augusti
Källa