Client Operations Associate

ABOUT THE ROLE Accountants, bookkeepers, tax advisors, and the invoicing and accounting-software companies that serve them are the most trusted voices in an SME's financial life. When they recommend a business account, businesses listen. We want Vivid to be the account they recommend. We're hiring a Business Development Manager to build that partnerships channel from the ground up in your market. This is a 0–1 role: you'll own the strategy, find and sign the partners, and turn the accounting ecosystem into a repeatable, scalable engine for new-customer acquisition. You'll work hand-in-hand with Product, Marketing, Finance, and Legal to launch referral and integration partnerships that put Vivid in front of thousands of businesses through the advisors they already trust. If you like building something new, owning the number, and closing deals that matter — let's talk. YOUR MISSION * Building and owning Vivid's partnerships acquisition channel in your market, with accountants, bookkeepers, tax advisors, and invoicing/accounting-software providers. * Identifying, scoping, pitching, negotiating, and closing referral and integration partnerships that drive business-account sign-ups, product adoption, and revenue. * Developing a go-to-market strategy tailored to your market's accounting ecosystem, and setting the acquisition targets to match. * Working with Product to shape and prioritise the integrations (DATEV, Sevdesk, and local equivalents) that make Vivid the natural recommendation for advisors and their clients. * Managing the full partner lifecycle — sourcing, onboarding, enablement, and ongoing account management — and maintaining senior relationships with partner firms and platforms. * Running performance analyses on partner-driven acquisition (volume, conversion, CAC, retention) to maximise impact and prove what scales. * Representing Vivid at industry events, associations, and trade bodies relevant to accountants and tax advisors. * Collaborating with internal teams globally — Product, Marketing, Finance, Legal, and Compliance — to launch partnerships cleanly and compliantly. YOUR PROFILE * 2+ years of relevant experience in business development, partnerships, channel sales, or relationship management. * A track record of negotiating and closing commercial deals with third-party companies. * Native or fluent command of your market's language, plus strong working English. * Exceptional relationship-building and negotiation skills across all seniority levels, with a structured, strategic approach to prioritising opportunities and selecting partners. * A highly driven, collaborative, results-oriented mindset — comfortable owning a number and building from zero. * Analytical thinking and familiarity with data tools like Google Sheets, Slides, and Excel, and comfort using AI to sharpen your output. * Natural curiosity and a genuine will to make an impact. Nice to have * Experience in financial services, fintech, B2B SaaS, or payments. * An existing network among accountants, tax advisors, bookkeepers, or accounting-software vendors in your market. * Familiarity with local accounting and invoicing software ecosystems (e.g. DATEV, Sevdesk, Lexware in DE; and the leading platforms in IT, ES, FR, and NL). * Experience launching referral, affiliate, or channel-partner programmes. WHY JOIN VIVID? * We have a hybrid model in our Amsterdam office.  * AI-first culture – we use it every day, not just talk about it. * Learning & development budget to support your professional growth.  * Fully paid vacation and sick leave.  * Real growth prospects, significant responsibility, and the ability to make an immediate impact from day one.  Enhance your expertise and shape the future of FinTech. Join Vivid's talented team and help us revolutionize how businesses think about their finances! COMPENSATION RANGE Final compensation is determined individually, based on your experience, skills and the scope of the role, assessed against objective, gender-neutral criteria. We believe the people who build Vivid should own a piece of it. Your total compensation reflects that: a strong fixed base, and equity via our Employee Stock Option Program. Real upside for real impact. ABOUT VIVID At Vivid, we're on a mission to change how businesses and individuals manage their money across Europe. For businesses, we build tools that actually make a difference: multi-IBAN accounts, high-yield savings, business cashback, team cards, and accounting integrations that save real time — all in one place. And for individuals, we offer a simple way to manage and grow your wealth: access to global stocks, ETFs and 150+ cryptocurrencies, cashback, and personalised financial insights. Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we're dedicated to empowering our customers to make this a reality. Founded in 2019 in Berlin by Alexander Emeshev and Artem Iamanov, Vivid has quickly grown into one of Germany's top financial platforms for SMEs and private accounts. Since then, we've expanded rapidly across Europe, earning the trust of over 500,000 customers — and with over €200 million raised and a valuation of €775 million, we're just getting started. We're building Vivid as an AI-native organization — across every function, from product to compliance to operations. Automation handles a growing share of day-to-day execution. For us, this means our teams can focus on architecture, strategy, and high-impact decision-making. This changes how we work: less manual execution, more ownership in building systems that scale. We want to help define what AI-native looks like in a regulated financial environment — and we're looking for people who want to build that future with us.

We’re looking for a Senior Customer Success Operations Specialist to join our growing Customer Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Customer Success Managers have the tools, data, and processes they need. You’ll work closely with the Customer Operations Teams, Customer Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time. Welcome to Contentoo At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients, including brands like Bynder, Swapfiets, and Sendcloud, with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. What you’ll do: Enterprise client operations * Keep day-to-day operations running smoothly for Enterprise clients * Track workflows, timelines, and deliverables * Help onboard new clients and support their expansion using set processes * Spot any process issues and flag them to the Customer Ops lead Process & implementation * Help roll out new or improved workflows for Enterprise clients * Write clear SOPs to keep work consistent * Support teams as they adopt new workflows * Work closely with Talent, Product, and CS teams to keep things on track Data & tools * Make sure CS data is accurate and up to date * Keep dashboards clear and useful for the CS team and leadership * Manage CS tools: updating playbooks, workflows, and automation features as needed What you’ll bring * You are fluent in English, both verbally and in writing * 3 to 4 years of experience in operations and project management * Experience in designing and implementing successful workflows from scratch * Strong analytical skills and confidence in working with data * Strong organisational skills and attention to detail * Comfortable managing priorities across multiple external and internal stakeholders * You enjoy working in a fast-paced, changing environment * A process-oriented mindset and willingness to document and follow structured workflows * Experience in the marketing, SaaS or agency environments is a plus * You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working. What you’ll get Growth & development * 1-1 Customer Success coaching * Content knowledge classes * CSM career development framework Flexibility & benefits * Hybrid / remote-friendly working * 25 paid holidays * Monthly Alleo budget * Solid pension plan Tools & setup * Laptop of your choice (HP or Mac) * All the office and home-working supplies you need Our culture Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human — You add value with a personal touch * Authentic — You are open and honest * Inventive — You proactively find ways to do better * Vibrant — You add a splash of colour Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A day in the life You start the day reviewing Enterprise workflows and coordinating with a Customer Success Manager on the next steps for a client expansion. Later that morning, you update an SOP following a process improvement and align with the Talent team on resource planning. After lunch, you support the implementation of a new Enterprise workflow and help ensure all moving parts are aligned. Before wrapping up, you sync with your manager to review priorities and improvements for the coming weeks. Then you join your fellow Connies on the rooftop terrace to unwind. Sounds good? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you, diversity of experience matters to us :)