Waiter/ Waitress - 180 House, Central London

The Role…  At Soho House, a Head Waiter plays an essential role in delivering exceptional dining experiences for our members and guests. Working closely with the Restaurant Manager and Front of House team, you will oversee service operations on the floor, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club.  Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Warmly greet members, introduce menus, and ensure immediate engagement upon seating. * Take accurate food and drink orders, accommodating any allergies or dietary needs. * Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. * Provide knowledgeable recommendations on menu items, including food and drink pairings. * Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay. * Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. * Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. * Support seamless payment through card, the Soho House App, or House Pay. * Uphold discretion and professionalism, especially when serving VIPs and PWKs. * Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences.  * Support and motivate the waitstaff team, offering training, coaching, and consistent feedback.  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position  * Excellent food and beverage knowledge, including wine service  * Strong interpersonal and leadership skills with a hands-on approach  * Confident, polished, and professional demeanour  * Exceptional communication and organisational skills  * Familiarity with POS systems and reservation software The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £17.50—£17.50 GBP

Waiter/Waitress Job Purpose As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact  Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.  Key Accountabilities: * To greet members as they settle down at their table and introducing them to menus.  * To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.  * To take members’ orders using the and deliver them to the kitchen staff for preparation. * To confirm food items, match the orders and deliver them to the correct table.  * To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay. * To provide service and accountability for designated section. * To check with members if they have any allergy of dietary requirements.  * To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.  * To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.   * To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable member  * To perform opening and closing procedures including but not limited to the set up and break down of stations.  * To maintain a spotless and pristine working environment.   * To provide members with the bill and processing payment. * To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.    * To support with running food from the kitchen and drinks for the bar to the tables when needed.   * To wipe down tables after members have left resetting the restaurant and club space.  * To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.   * To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.   * To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. Requirements: A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Passion for Food, drink and hospitality  * Strong attention to details * Excellent customer service * Fluent in English * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions Physical Requirements:  * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required Benefits: * RAL: € 23.739,00 * Staff Canteen * Soho Friends Membership * Monthly Staff Screenings & Staff Gym Classes * 50% Discount on Cowshed Spa * 50% F&B Discount * Global Benefits: Any Bedroom, Any House, $100 per night * 50% Discount Public Restaurants * Birthday Gift: 1 day OFF+Voucher * House Hero and Introduce a Star Program * Corporate Benefits (access discounts platform)