Sökresultat för "tools"

Do you thrive on turning complex logistics challenges into clear priorities and measurable results? This is an opportunity to shape the global logistics agenda across cost, service, and sustainability, deciding what matters most, when, and why, and making the case that moves it. Why Seco? Collaboration, responsibility, curiosity, and continuous improvement guide how we work and grow. In this position, you’re given the opportunity to influence global logistics performance and contribute to long-term business success through data-driven decision-making and sustainable development. By joining Seco, you get to: Shape a global logistics agenda with visibility across the organization. Drive strategic priorities and influence senior decision-making. Be part of a collaborative environment where curiosity and continuous learning are valued. About the job You own the global logistics performance framework and agenda, ensuring that cost, service, and CO₂ objectives are translated into prioritized actions across the logistics network. Acting as a strategic and steering partner, you bring business cases, recommendations, and trade-off analyses that support informed decision-making and long-term development. This is a horizontal, steering role. You own priorities and trade-offs, not execution: carrier selection, tendering, routing, and day-to-day transport operations sit with the transport and carrier-management function. The role has no direct reports, and its influence comes from evidence and framing rather than line authority. Job responsibilities Own and develop the logistics performance system, including cost, service, and CO₂ metrics, dashboards, and reporting. Drive logistics priorities and maintain a focused portfolio of initiatives with clear sequencing and business impact. Build and present business cases, scenarios, and recommendations related to logistics cost and sustainability improvements. Lead governance activities such as performance reviews, quarterly business reviews, and executive-level discussions. Steer priorities and frame trade-offs across Transport, Finance, Planning, Procurement, and Digital, building alignment through evidence rather than authority. Monitor logistics performance trends and translate insights into actionable recommendations and long-term roadmaps. Own the logistics CO₂ agenda including baseline, targets, and tracking, and bring it into performance reviews and executive discussions. Location and flexibility The position is based in Fagersta, Västberga, or another location in Europe close to a Seco site. We offer a hybrid way of working with flexibility to combine office and remote work. Your profile You bring a strong background in logistics and supply chain performance, with experience working across complex distribution or logistics networks. Rather than focusing on local operations, you’re used to shaping priorities and driving improvements at a network level. A data-driven approach comes naturally, and you back recommendations with quantified insights and measurable business outcomes. Your background includes: Experience owning or influencing logistics performance across a regional or global logistics network, including cost, service, and sustainability metrics. A track record of delivering measurable business results through business cases, trade-off analyses, and performance improvement initiatives. Experience translating data and analytics into clear recommendations for senior decision-makers. Proven ability to influence outcomes across multiple functions such as Transport, Finance, Planning, Procurement, and Digital teams without formal line authority. Knowledge of sustainability and CO₂-related topics in logistics, including performance measurement and improvement initiatives. Success comes from combining strategic thinking with the confidence to challenge assumptions using facts and evidence. You’re comfortable navigating different stakeholder perspectives, building alignment across functions, and creating momentum through influence rather than authority. Naturally curious, you focus on the bigger picture while turning complexity into clear priorities and actionable decisions. Our Seco culture At Seco, we're united by a spirit of collaboration and a shared curiosity to learn and grow. We take responsibility for our actions, stay focused on our customers, and believe in winning together. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Curious about our workplace and benefits? Read more on our website. You’re also welcome to visit our LinkedIn or Facebook to get to know us and our products further. Contact information For further information about this position, please contact Christian Shafi, hiring manager, christian.shafi_c@secotools.com. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts – Sweden David Romlin, Unionen, +46 (0)70-608 46 90 Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70 Benny Christiansen, Ledarna, +46 (0)70-523 50 60 Recruitment Specialist: Lisbeth Häggström How to apply Send us your application no later than August 9, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0093132. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com. At Seco we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Curiosity, Responsibility, Winning together and Customer focus. Seco Tools has a presence in more than 75 countries and employs about 4000 people.

Do you thrive on strengthening governance, driving compliance, and making a real impact across multiple entities in an international environment? At Seco, your expertise helps shape robust internal control and compliance across Europe. About the job In this position, you support entities across the Europe region in maintaining effective internal controls, compliance, governance, and risk management practices. Acting as a key regional contact, you collaborate closely with internal control leads, process owners, and leadership to ensure alignment with policies and procedures while strengthening compliance awareness. You report to the Head of Internal Control and Compliance. Job responsibilities Support entities in performing internal controls in line with defined control designs and risk and control matrices Guide stakeholders to improve internal control maturity, effectiveness, and documentation Participate in self-assessments, control testing, and walkthroughs for new or updated controls Monitor internal audit and control action plans, ensuring timely and effective closure Coordinate internal control testing and audit activities, acting as a bridge between entities and global functions Review compliance actions and their status, identify gaps, and support remediation, training, and awareness initiatives Location and flexibility This is a remote position with a flexible location, preferably based in a European country where Seco has an office. Occasional travel within the region may be required. Your profile With a strong background in internal control, compliance, or audit, you bring a structured approach to governance and risk management. You’re comfortable working in an international setting and engaging with stakeholders across different functions and cultures. Your background also includes: A degree in accounting, finance, law, business administration, auditing or a closely relevant discipline Experience in internal control, compliance, audit, risk management Strong understanding of risk assessment, control design, testing, and follow-up Experience working with control documentation such as control matrices Solid communication and presentation skills to clearly convey risks and action plans You bring a proactive and analytical mindset, combined with integrity and attention to detail. Collaboration comes naturally, and you know how to influence and build trust across teams without direct authority. A structured way of working and clear communication help you navigate complexity and drive progress. Our Seco culture  At Seco, we're united by a spirit of collaboration and a shared curiosity to learn and grow. We take responsibility for our actions, stay focused on our customers, and believe in winning together. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Curious about our workplace and benefits? Read more on our website. You’re also welcome to visit our LinkedIn or Facebook to get to know us and our products further. Contact information  For further information about this position, please contact Ege Yurteken, hiring manager, ege.yurteken@secotools.com We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts – Sweden David Romlin, Unionen, +46 (0)70-608 46 90 Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70 Benny Christiansen, Ledarna, +46 (0)70-523 50 60 Recruitment Specialist: Heidi Pynnönen How to apply We have an ongoing selection process, please send us your application as soon as possible, and no later than August 10, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0095113. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com. At Seco, part of Sandvik Group, we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Curiosity, Responsibility, Winning together and Customer focus. Seco Tools has a presence in more than 75 countries and employs about 4000 people.

Vill du leda utvecklingen av framtidens produktion och samtidigt utveckla människor i en tekniktung och framåtblickande miljö? Då kan det här vara jobbet för dig! Varför Seco? Hos oss får du möjlighet att påverka på riktigt och bidra till en mer effektiv, hållbar och modern produktion. Driva teknikutveckling inom automation och digitalisering Vara med och forma framtidens produktionslösningar Utvecklas i en ledarroll med stort inflytande Om jobbet Som chef för produktionsteknik leder du ett team av ingenjörer och projektledare som arbetar brett över produktionen i Fagersta. Tillsammans stöttar ni verksamheten med teknisk expertis och driver initiativ som utvecklar och framtids säkrar produktionen. Du rapporterar till chefen för Teknik och Kvalitet och är en aktiv medlem i ledningsgruppen för avdelningen. Mer om avdelningen Avdelningen består av ett team av ingenjörer och projektledare som arbetar tvärfunktionellt över produktionen i Fagersta. Ni stöttar organisationen med teknisk expertis, struktur och drivkraft och säkerställer en effektiv, hållbar och framtidssäker produktion. Arbetet omfattar att driva och koordinera projekt, stötta investeringsprocesser och utveckla lösningar inom automation, datadrivet beslutsfattande och smartare produktionssystem. Dina arbetsuppgifter Leder och coachar teamet i arbetet med att utveckla och framtidssäkra produktionen Planerar, prioriterar och följer upp aktiviteter för att nå uppsatta mål Driver det strategiska arbetet inom avdelningen Ansvarar för budget, arbetsmiljö och personalrelaterade frågor Definierar projektuppdrag och följer upp pågående projekt Placering Tjänsten är placerad i Fagersta. Din profil Du har en produktionsteknisk bakgrund och en relevant teknisk utbildning, alternativt motsvarande arbetslivserfarenhet. Erfarenhet av ledarskap är meriterande och du arbetar obehindrat i digitala verktyg. Goda kunskaper i svenska och engelska är ett krav. Dina personliga egenskaper kombinerar ett starkt teknikintresse med ett engagemang för människor. Du arbetar strukturerat, har en god kommunikativ förmåga och trivs i en roll där du driver utveckling framåt. Genom ditt sätt att leda bidrar du till en inkluderande kultur där säkerhet och ständiga förbättringar står i fokus. Vår Seco-kultur På Seco är vi övertygade om att mångfald leder till en bättre omgivning för våra anställda, vårt företag och våra kunder och vi ser fram emot att träffa dig! Vill du veta mer om vår arbetsplats och våra förmåner tipsar vi om ett besök på vår hemsida. Du hittar oss också på LinkedIn och Facebook. Kontaktinformation För mer information om tjänsten är du välkommen att kontakta Regina Lundell, rekryterande chef, regina.lundell@secotools.com Vi har tagit ställning till vilka rekryteringskanaler och vilken typ av marknadsföring vi vill använda och undanber vänligen men bestämt ytterligare kontakter. Fackliga kontaktpersoner: David Romlin, Unionen, 070-608 46 90 Jörgen Andersson, Akademikerföreningen, 070-548 10 70 Benny Christiansen, Ledarna, 070-523 50 60 Ansvarig rekryterare: Anton Karlsson Ansökan Skicka din ansökan senast 9 augusti, 2026. Klicka på ansök och bifoga där CV och personligt brev. Observera att vi inte tar emot ansökningar via e-post. Jobb-id: R0094007. På Seco värdesätter vi en hälsosam balans mellan arbete och fritid. Det kan därför vara svårare att nå oss under sommaren och du kan förvänta dig en något längre process än vanligt. Vi lovar att återkomma till dig så snart vi kan. Trevlig sommar! Vi strävar efter en öppen och rättvis rekryteringsprocess och använder olika verktyg för att säkerställa en objektiv bedömning. Senare i processen kan du bli inbjuden att genomföra ett personlighets- och logiktest. För frågor angående rekryteringsprocessen, kontakta HR Services på hrservices.sweden@sandvik.com På Seco utvecklar och erbjuder vi avancerade produkter och lösningar som förenklar skärande bearbetning. Vi arbetar tillsammans med våra kunder för att identifiera och implementera den bästa lösningen för deras behov. En gemensam värdegrund förenar Seco Tools nästan 4000 medarbetare i över 75 länder: Nyfikenhet, Ansvar, Kundfokus och Vinna tillsammans.

Trivs du med att driva komplexa tekniska projekt från idé till färdig lösning – och vill vara med och forma framtidens produktion? Som Projektledare på Seco leder du projekt som formar produktionen –med tydlig påverkan på verksamheten. Varför Seco? Seco har nu spännande projekt på gång och stärker därför den produktionstekniska organisationen. Här får du möjlighet att växa i en teknisk miljö tillsammans med engagerade kollegor. Genom att bli en del av Seco får du: Frihet under ansvar i en roll där du driver projekt som gör verklig skillnad En modern och välutvecklad arbetsmiljö med tillgång till gym Ett kompetent och stöttande team som delar kunskap och utvecklar innovativa lösningar tillsammans Om jobbet I den här rollen driver du flera tekniska projekt parallellt tillsammans med ditt projektteam och ansvarar för hela leveransen – från start till mål. Projekten är främst kopplade till layoutförändringar och maskininvesteringar, men även tekniska projekt av annan karaktär förekommer. Dina arbetsuppgifter: Säkerställa leverans enligt kravspecifikation, tidsplan och budget Ansvara för resurssättning, arbetsfördelning och dokumentation i projekt Genomföra omfattande layoutförändringsprojekt i produktionen, med särskilt fokus under ditt första år Bidra aktivt till enhetens förbättringsarbete Vidareutveckla projektmodell och processer kopplade till maskininvesteringar Placering och flexibititet Tjänsten är placerad i Fagersta, och resor inom arbetet kan förekomma. Din profil Du har en ingenjörsutbildning eller likvärdiga kunskaper samt mångårig erfarenhet av att driva projekt med helhetsansvar och känner dig trygg i mer komplexa miljöer. Du har en god förståelse för tekniska sammanhang och trivs i en produktionsnära miljö. Vi ser att du också har: Grundläggande kunskaper om maskininvesteringar och produktionsflöden. God kommunikationsförmåga – bra på att både motivera, engagera, ställa krav och interagera med olika beslutsfattare, projektmedlemmar och övriga intressenter. Stor flexibilitet och förmågan att byta fokus vid förändringar, samt är tydlig och strukturerad i ditt arbetssätt. Goda kunskaper i svenska och engelska, i tal och skrift Det är meriterande om du har: Utbildning i Lean och förändringsledning eller likvärdiga kunskaper. Du skapar framdrift även i förändring och bygger engagemang i dina team. Ett inkluderande arbetssätt och tydlig kommunikation är naturligt för dig, och du delar gärna med dig av din kunskap. Struktur, driv och förmågan att skapa starka relationer hjälper dig att nå resultat tillsammans med andra. Vår Seco-kultur På Seco är vi övertygade om att mångfald leder till en bättre omgivning för våra anställda, vårt företag och våra kunder och vi ser fram emot att träffa dig! Vill du veta mer om vår arbetsplats och våra förmåner tipsar vi om ett besök på vår hemsida. Du hittar oss också på LinkedIn och Facebook. Kontaktinformation För mer information om tjänsten är du välkommen att kontakta Regina Lundell, rekryterande chef, regina.lundell@secotools.com, Vi har tagit ställning till vilka rekryteringskanaler och vilken typ av marknadsföring vi vill använda och undanber vänligen men bestämt ytterligare kontakter. Fackliga kontaktpersoner: David Romlin, Unionen, 070-608 46 90 Jörgen Andersson, Akademikerföreningen, 070-548 10 70 Benny Christiansen, Ledarna, 070-523 50 60 Ansvarig rekryterare: Tanja Benavides Ansökan Skicka din ansökan senast 9 Augusti, 2026. Klicka på ansök och bifoga där CV och personligt brev. Observera att vi inte tar emot ansökningar via e-post. Jobb-id: R0092284. På Sandvik värdesätter vi en hälsosam balans mellan arbete och fritid, och på grund av sommarsemestrar kan vi ha något längre svarsfrekvens. Vi strävar efter en öppen och rättvis rekryteringsprocess och använder olika verktyg för att säkerställa en objektiv bedömning. Senare i processen kan du bli inbjuden att genomföra ett personlighets- och logiktest. För frågor angående rekryteringsprocessen, kontakta HR Services på hrservices.sweden@sandvik.com På Seco utvecklar och erbjuder vi avancerade produkter och lösningar som förenklar skärande bearbetning. Vi arbetar tillsammans med våra kunder för att identifiera och implementera den bästa lösningen för deras behov. En gemensam värdegrund förenar Seco Tools nästan 4000 medarbetare i över 75 länder: Nyfikenhet, Ansvar, Kundfokus och Vinna tillsammans.

Vill du vara med och utveckla en mer uppkopplad och datadriven fabrik? Här får du en nyckelroll i att designa, utveckla och övervaka produktionsnätverk – och bidra till framtidens smarta industriella miljö. Varför Seco? Produktionen hos oss på Seco i Fagersta är långt ifrån den bild många har av traditionell hårdmetallindustri. Här får du arbeta i en tekniskt avancerad miljö där OT och IT möts och där ditt arbete gör verklig skillnad i produktionen. Arbeta nära produktionen och påverka utvecklingen av smarta fabriker. Kombinera OT och IT i en modern och tekniktung miljö. Bli en del av en engagerad och inkluderande företagskultur. Om jobbet Du ansvarar för att säkerställa stabilitet, säkerhet och kontinuerlig utveckling av nätverksinfrastrukturen i en industriell produktionsmiljö. Arbetet sker i nära samarbete med produktionsingenjörer samt kollegor inom underhåll, IT och globala funktioner, där du bygger broar mellan industriella automationssystem och OT-infrastruktur. Dina arbetsuppgifter Designa säker arkitektur och funktion för OT-nätverk Utveckla segmentering, zonindelning och cybersäkerhetsarbetssätt Hantera och vidareutveckla OT-brandväggsregler och nätverksflöden utifrån ett riskbaserat perspektiv Ta fram och uppdatera teknisk dokumentation, riskbedömningar och efterlevnadsunderlag Analysera och dokumentera nätverksflöden mellan OT-system, utrustning och angränsande IT-tjänster Stödja driftsättning av ny utrustning och samarbetar nära teknik- och produktionsteam Placering och flexibilitet Tjänsten är baserad i Fagersta och innebär ett nära samarbete med produktionen. Du har möjlighet att kombinera arbete på plats med arbete hemifrån ett par dagar i veckan, beroende på arbetsuppgifter och verksamhetens behov. Din profil Du har ett starkt intresse för nätverksteknik, gärna kopplat till produktionsmiljöer, och trivs i en roll där praktiskt arbete möter teknisk analys. Med din erfarenhet bidrar du till att utveckla struktur, segmentering och långsiktiga arbetssätt inom OT-nätverk. Du har även: Stark bakgrund i nätverk och cybersäkerhet inom IT/OT-infrastruktur. Erfarenhet av arbete i produktionskritiska miljöer med höga tillgänglighetskrav. Praktisk erfarenhet av att tillämpa Purdue-modellen och segmenteringsstrategier. Erfarenhet av felsökning av komplexa nätverksmiljöer. Kännedom om principer, standarder och ramverk för industriell cybersäkerhet (t.ex. IEC 62443, ISO 27001, NIST, EU CRA). Erfarenhet av brandväggar, VLAN, routing, nätverksfelsökning, traffic flow analysis och industriella kommunikationsmönster är meriterande. Som person är du engagerad och självgående och du tar dig an utmaningar med ett analytiskt samt strukturerat arbetssätt. Samarbete faller dig naturligt, och du kommunicerar tydligt och bygger goda relationer. Med ett praktiskt handlag och en innovativ approach hittar du lösningar där andra ser hinder. Vår Seco-kultur På Seco är vi övertygade om att mångfald leder till en bättre omgivning för våra anställda, vårt företag och våra kunder och vi ser fram emot att träffa dig! Vill du veta mer om vår arbetsplats och våra förmåner tipsar vi om ett besök på vår hemsida. Du hittar oss också på LinkedIn och Facebook. Kontaktinformation För mer information om tjänsten är du välkommen att kontakta Mats Hägg, rekryterande chef, 070-461 03 85 Vi har tagit ställning till vilka rekryteringskanaler och vilken typ av marknadsföring vi vill använda och undanber vänligen men bestämt ytterligare kontakter. Fackliga kontaktpersoner: David Romlin, Unionen, 070-608 46 90 Jörgen Andersson, Akademikerföreningen, 070-548 10 70 Benny Christiansen, Ledarna, 070-523 50 60 Ansvarig rekryterare: Anton Karlsson Ansökan Skicka din ansökan senast 5 augusti, 2026. Klicka på ansök och bifoga där CV och personligt brev. Observera att vi inte tar emot ansökningar via e-post. Jobb-id: R0093827. På Seco värdesätter vi en hälsosam balans mellan arbete och fritid. Det kan därför vara svårare att nå oss under sommaren och du kan förvänta dig en något längre process än vanligt. Vi lovar att återkomma till dig så snart vi kan, och siktar på att börja intervjuer under vecka 34. Trevlig sommar! Vi strävar efter en öppen och rättvis rekryteringsprocess och använder olika verktyg för att säkerställa en objektiv bedömning. Senare i processen kan du bli inbjuden att genomföra ett personlighets- och logiktest. För frågor angående rekryteringsprocessen, kontakta HR Services på hrservices.sweden@sandvik.com

Do you enjoy turning complex system changes into stable, well-tested business flows? This role gives you a unique opportunity to work close to the core of the supply chain and truly see how decisions and system changes affect the business end-to-end. About the job As a Process Validation Specialist, you ensure that new updates, flows, and changes in configuration, routing, or system setup are thoroughly tested and validated before implementation. You focus on planning, executing, and documenting structured testing activities from a business and process perspective, making sure changes function as intended and do not disrupt existing processes. You work with ERP M3 and Advanced Planning Systems, gain a broad business perspective and make a real difference by helping ensure stable deliveries and reliable processes Job responsibilities Create, execute, maintain and plan structured test cases Support the Supply Chain Planning & Logistics Process Office by executing structured testing and validation activities related to configuration, routing, and system setup Validate and test ERP M3 configurations with a focus on supply chain flows and routings Perform validation and testing in the Advanced Planning System to ensure correct planning logic and outputs Identify, document, and track inconsistencies and deviations from expected behavior Communicate test results, risks, and readiness clearly to IT, process teams, and other stakeholders Location and flexibility The position is based in Fagersta with a hybrid setup, allowing you to work remotely two days per week. Your profile You bring a solid understanding of supply chain processes and enjoy working in roles where structure, quality, and collaboration are key. With hands‑on system experience, you’re comfortable validating complex flows and translating findings into clear documentation and communication. Your background includes: A university or college degree in Administration, Supply Chain Management, Process Improvement, or a related field Strong knowledge and hands‑on experience working with ERP M3 Experience working with an Advanced Planning System; knowledge of Logility is a strong advantage Experience from similar or related roles within supply chain, process, or systems Knowledge of Power BI Experience in cross-functional collaboration with IT, logistics, or commercial teams Fluency in English is required, and knowledge of Swedish is beneficial You’re structured, analytical, and thorough in the way you work. At the same time, you’re communicative and comfortable collaborating across functions, sharing results clearly, and raising risks when needed. A curious mindset and an interest in understanding the bigger picture of the supply chain help you succeed in this role. Our Seco culture   At Seco, we're united by a spirit of collaboration and a shared curiosity to learn and grow. We take responsibility for our actions, stay focused on our customers, and believe in winning together. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Curious about our workplace and benefits? Read more on our website. You’re also welcome to visit our LinkedIn or Facebook to get to know us and our products further. Contact information   For further information about this position, please contact Shobha Srivastava, hiring manager, shobha.srivastava@secotools.com. Union contacts – Sweden   David Romlin, Unionen, +46 (0)70-608 46 90  Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70 Benny Christiansen, Ledarna, +46 (0)70-523 50 60  Recruitment Specialist: Gustaf Sjögren How to apply Selection is ongoing - Send us your application as sson as possible, but no later than August 9, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0091995. At Sandvik, we value work-life balance and due to summer vacation, it may take a little bit longer until we reply in this process. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com. At Seco we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Curiosity, Responsibility, Winning together and Customer focus. Seco Tools has a presence in more than 75 countries and employs about 4000 people.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)  Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.   Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Oyo State: Iddo and Egbeda Work Mode: Hybrid Employment Type: Outsourcing   Job Purpose The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Iddo and Egbeda About You * You're obsessively detail-oriented and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Owerri Municipal and Owerri West Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Owerri Municipal and Owerri West. About You * You're obsessively detail-orientated and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Enugu North and Nsukka Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Enugu North and Nsukka/ About You * You're obsessively detail-orientated and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Data Entry Officer Reports To: Lead, Onboarding Location: Idemili North and Onitsha North Work Mode: Outsourced and Hybrid Job Purpose The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation. Key Responsibilities Data Entry & Record Management * Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles. * Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload. * Ensure all records adhere to Moniebook's data standards and naming conventions. Onboarding Data Support * Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines. * Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry. * Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team. Data Validation & Quality Assurance * Conduct checks to identify and correct errors, duplicates, or outdated records. * Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency. * Flag and document data anomalies, routing them to the appropriate team for resolution. Process & Documentation * Maintain accurate records of data entry activities, import logs, and correction history in the CRM. * Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes. * Identify recurring workflow bottlenecks and recommend improvements to the Operations lead. Cross-Functional Collaboration * Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows. * Coordinate with internal teams to gather missing customer data without delaying onboarding timelines. Qualifications * 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech. * Exceptional attention to detail with a track record of high accuracy across large data volumes. * Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas). * Familiarity with CRM platforms or POS/back-office SaaS tools. * Strong organisational skills with the ability to manage multiple projects simultaneously. Preferred * Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context. * Exposure to retail operations, inventory systems, or point-of-sale platforms. * Experience supporting an onboarding, implementation, or customer success team. * The candidate should be based in Idemili North and Onitsha North. About You * You're obsessively detail-oriented and take genuine pride in clean, accurate data. * You're process-driven but proactive, you follow workflows and flag problems before they escalate. * You're a team player who understands that your work sits at the heart of the customer journey. * You're calm under pressure and can handle high volumes without cutting corners. * You're tech-savvy and always looking for smarter, faster ways to work. What Success Looks Like * 99%+ data entry accuracy across merchant account builds and catalogue uploads. * Zero go-live delays attributable to data readiness. * All ad-hoc data requests fulfilled within defined SLA windows * Open task backlog kept below 5% at any given time. * Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround. What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Passionate about making ideas a reality? Join our welcoming world of tech and let your ideas soar. Your role Operational Excellence is a newly formed department consisting of three sections, one of which is BI & Digital Tools. You will be part of the Operational Excellence FCC Leadership Team and will play a key role in shaping the new department together with your fellow managers. As Manager, BI & Digital Tools, you will lead a high-performing team specializing in business intelligence, automation, and machine learning. The team consists of talented professionals who design and develop digital tools, methods, dashboards, reports, and predictive models. Its mission is to strengthen decision-making and transform the way we work by leveraging data, developing innovative digital solutions, and ensuring their successful implementation and continuous improvement. Your primary focus will be the managers and colleagues within Operations Stockholm, but you will also work closely with departments within Surveillance business units Fighter Core Capabilities as well as Business Area Surveillance Operational Excellence department. Your responsibilities in short: Manage the BI & Digital Tools team, ensuring high performance, engagement, and efficient ways of working. Drive the transformation towards a more data-driven organization by translating data into meaningful KPIs, insights, and decision support across the business. Develop, own, and execute the organization's data governance roadmap. Translate the Operational Excellence roadmap and strategic goals into actionable roadmaps and priorities for BI & Digital Tools. Partner and collaborate with the sister sections within Operational Excellence to ensure data and digital solutions are integral parts of business initiatives. Coach and develop your team, building capabilities and enabling employees to take on increasingly complex challenges. Empower your employees through value-based leadership. Develop efficient ways of working, implement best practices, and drive continuous improvement within your area. Act as a transformation and change leader, inspiring confidence and engagement in an evolving and agile business environment. Build, maintain and develop relations with all relevant stakeholders. Translating Saab, Surveillance and BU strategies into clear and well-communicated targets for your stakeholders Leading according to Saab´s organizational values. Full responsibility for results within your area, which includes safety and health, quality, delivery capacity, efficiency and finance. Your profile We are looking for a positive, curious, and self-driven leader who brings energy, structure, and a strategic mindset to create a collaborative and high-performing environment. You are a team player who actively contributes to shared objectives and business success. You are an inspiring and inclusive leader with the ability to recognize and develop each team member's strengths and potential. Through clear communication, strong values, and direction, you create commitment and successfully lead people through change. You thrive in transformation and complexity, combining strategic thinking with a pragmatic, hands-on approach to turn plans into action and deliver results. You are passionate about using data to improve ways of working, increase efficiency, and drive business performance. With an agile, innovative, and collaborative mindset, you challenge the status quo, navigate changing priorities, and build a culture of continuous improvement focused on delivering value with speed and quality. Required skills: Master of Science in Engineering or equivalent education and/or relevant professional experience. Demonstrated ability to combine strategic thinking with operational execution. Proven ability and genuine interest in leading, developing, and challenging organizations, management teams, and employees. Strong business acumen and customer focus. Pragmatic and action-oriented, with the ability to deliver business value through the right balance of structure, governance, and speed. Minimum two years' formal or informal leadership experience within a relevant area across Business intelligence, automation, Machine learning or similar. Strong communication skills and experience in leading transformation and change. Excellent verbal and written communication skills in Swedish and English. This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply. Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement. What you will be a part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. 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