Sökresultat för "Itil foundation"

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. YOUR MISSION 💪 The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests WHAT YOU’LL BE DOING 🎯 * Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels. * Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities. * Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput. * Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution. * Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership. * Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy. * Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities. * Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements. * Help ensure compliance with SLAs, OLAs and internal operational procedures. * Provide guidance and day-to-day support to analysts and coordinators on queue management best practice. * Reduction in backlog volume and ageing tickets * Improved SLA attainment and queue responsiveness * Higher quality ticket handling and reduced reassignments * Effective coordination during service peaks and priority incidents * Demonstrable contribution to continual service improvement outcomes WHAT EXPERIENCE WE THINK YOU’LL NEED 🚀 * Proven experience in an IT service desk, service operations or queue management role * Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices * Strong organisational skills with the ability to manage competing priorities in a fast-paced environment * Experience using ITSM tools to manage ticket workflows, reporting and service performance. * Strong attention to detail with a focus on data quality and process compliance * Ability to analyse operational data and turn findings into practical improvements. * Confident communicator able to work effectively with technical teams, stakeholders and customers * Demonstrated ability to coordinate escalations and maintain control during peak demand periods * ITIL Foundation certification preferred * Relevant experience in IT support, service operations or service management environments * Experience in managed services, enterprise IT or technical support environments would be advantageous     >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

Who are we? At Technimove, we’re passionate about transforming the way the world’s leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global clients, from ambitious start-ups to some of the most recognisable names in tech. Our secret weapon? Our people. Known as our TechniPeople, we’ve built a diverse, supportive, and ambitious team that thrives on collaboration, innovation, and passion. Some of our colleagues have been with us for over a decade, while many others are just starting their journey — but all share the same energy, drive, and love for what we do. Location: Hayes The Role: We are seeking a proactive Deputy Site Manager to support the successful delivery of data centre smart-hands and physical engineering engagements to an exceptionally high standard. Working alongside the Site Manager, you will play a key role in coordinating site activities, maintaining health and safety standards, managing contractors, and ensuring project milestones are achieved on time and to the highest quality standards. This is an excellent opportunity for an ambitious infrastructure professional looking to further develop their leadership skills within a growing and dynamic organisation. Key Responsibilities: • Support the Site Manager with the day-to-day management of site operations. • Act as the senior technical escalation point for complex incidents, infrastructure failures, and customer-impacting issues. • Collaborate with Consultancy and Project/Programme Management teams, and/or third parties, to plan, lead, and execute complex data centre installations, migrations, refreshes, and decommissioning activities. • Assist with site documentation, reporting, permits, and compliance records. • Lead and oversee advanced racking, stacking, structured cabling, patching, remediation, and infrastructure lifecycle activities. • Support Sales and Pre-Sales teams by contributing technical insights, validations, and solution designs. • Support with site surveys to assess data centre readiness, capacity, risks, and operational constraints. • Deputise for the Site Manager when required. Experience: Essential: • Advanced experience and knowledge of data centre engineering and supporting infrastructure technologies. • Ideally, at least one industry certification, such as CompTIA Server+/Network+, CCNA/P, VMware VCP, Vendor hardware certifications (Dell, Lenovo, NVIDIA, Supermicro), Microsoft fundamentals in Azure and M365, ITIL Foundation. Desirable: • Cisco CCNP or Specialist certifications. • VMware VCP-DCV. • CNet CDCTP / CDCDP or BICSI certification. • Advanced AI / HPC vendor certifications (NVIDIA, Dell, Lenovo, Supermicro). • AWS, Azure, or GCP administrator or architect certifications. Project management qualifications such as PRINCE2 or PMP. If interested, please apply!

Vill du vara med och utveckla framtidens digitala identitet? InfoGuard Group utvecklar avancerade lösningar inom digital identitet, Identity & Access Management (IAM) och Zero Trust. Koncernen består bland annat av: WizePass – en modern plattform för digital identitet, autentisering och elektronisk identifiering. MobilityGuard – utvecklare av OneGate, en marknadsledande plattform för Zero Trust, Single Sign-On (SSO), Multi-Factor Authentication (MFA) och säker åtkomst. Vi söker nu en Technical Solutions Engineer som huvudsakligen kommer att arbeta tillsammans med vårt WizePass Engineering Team, men även bidra till utvecklingen och den tekniska plattformen för OneGate. Det här är en nyckelroll för dig som vill kombinera mjukvaruutveckling, Linux, DevOps, molnteknik och teknisk kunddialog i ett innovativt företag med internationella kunder. Om rollen Som Technical Solutions Engineer blir du en del av vår Engineering-organisation och arbetar nära våra systemutvecklare genom hela produktlivscykeln – från utveckling och test till leverans, drift och vidareutveckling. Du kommer att bidra till utvecklingen av våra produkter samtidigt som du ansvarar för att våra tekniska plattformar fungerar effektivt och att kunder och partners får kvalificerad teknisk hjälp när avancerade frågor uppstår. Du kommer att ha en central roll i att omsätta tekniska behov till hållbara lösningar och fungera som länken mellan utveckling, teknik och kund. Arbetsuppgifter Delta i utvecklingen av WizePass och OneGate tillsammans med våra systemutvecklare. Utveckla interna verktyg, integrationer och automatiseringslösningar. Bygga, konfigurera och underhålla utvecklings-, test- och produktionsmiljöer. Arbeta med AWS, OpenStack, Docker, Kubernetes, Terraform och Ansible. Delta i design, implementation och test av nya funktioner. Delta i tekniska leveranser, installationer och uppgraderingar hos kunder och partners. Ansvara för våra Linux-, container- och molnplattformar. Hantera inkommande tekniska ärenden och säkerställa en snabb och professionell återkoppling. Felsöka komplexa tekniska problem och driva dem till lösning i nära samarbete med utvecklingsteamet. Bidra till förbättrad dokumentation, kunskapsdatabaser och interna processer. Medverka i utvecklingen av våra DevOps-processer, CI/CD-flöden och automatiserade deploymentlösningar. Vi söker dig som har Krav Minst fem års dokumenterad arbetslivserfarenhet av Linux. Mycket goda kunskaper inom: AWS OpenStack Docker Kubernetes Terraform Ansible Python Bash Erfarenhet av automatisering, containerplattformar och molnbaserad infrastruktur. God programmeringsvana och ett stort intresse för mjukvaruutveckling. Förmåga att analysera och lösa komplexa tekniska problem. Ett strukturerat arbetssätt och god samarbetsförmåga. Meriterande Mycket goda kunskaper i engelska, både i tal och skrift. Kunskaper i spanska. Erfarenhet av utveckling i Java eller Rust. Erfarenhet av Git, GitHub eller GitLab samt CI/CD. Erfarenhet av PostgreSQL eller andra databaser. Erfarenhet av PKI, certifikathantering och Linux Security Hardening. Kunskap om OAuth 2.0, OpenID Connect, SAML, LDAP eller Active Directory. Erfarenhet av tekniska leveranser och implementationer hos företagskunder. Erfarenhet av incidenthantering, IT Service Management eller ITIL Foundation. Erfarenhet av arbete med cybersäkerhet, IAM eller autentiseringslösningar. Vem är du? Du är en nyfiken och lösningsorienterad ingenjör som trivs i en miljö där utveckling, teknik och kundvärde möts. Du uppskattar variation och tycker om att växla mellan programmering, automatisering, Linux-administration, felsökning och tekniska leveranser. Du är kommunikativ, tar ansvar för dina uppgifter och drivs av att hitta smarta lösningar på komplexa problem. Du trivs med att arbeta nära både kollegor, kunder och partners och ser samarbete som en självklar del av framgång. Vi erbjuder Hos InfoGuard Group får du möjlighet att arbeta med några av marknadens mest avancerade lösningar inom digital identitet och cybersäkerhet. Du blir en del av ett erfaret Engineering-team där du får arbeta med modern teknik inom Linux, molninfrastruktur, containerplattformar, DevOps och mjukvaruutveckling. Rollen erbjuder ett varierande arbete med stora möjligheter att påverka våra produkter, våra tekniska plattformar och våra arbetssätt. Du kommer att arbeta med internationella kunder och partners i en organisation där innovation, kvalitet och teknisk kompetens står i centrum. Vi använder AI dagligen och ser positivt på kandidater som använder AI på ett genomtänkt sätt. Om du använder AI för din ansökan, skriv gärna kort hur du använde den och vad som är dina egna formuleringar. Placering: Partille (Göteborg) Läs mer oss på: www.mobilityguard.com och www.wizepass.com Urval sker löpande, så skicka gärna in din ansökan redan idag.

Location: Frösön Employment Type: Temporary position with the possibility of permanent employment We’re looking for a proactive and service-minded IT Desk Agent to join our IT team. In this role, you'll provide first-line IT support to end users, resolve technical issues, and help ensure stable and efficient IT services. You’ll work closely with internal IT teams and external service providers to maintain day-to-day operations, support users across the Nordic region, and contribute to the continuous improvement of our IT services. What You’ll Do As a IT Desk Agent, you will: Provide first-line IT support via phone, email, and the IT service management system. Handle support requests in Swedish and English. Log, prioritize, and manage incidents and service requests, ensuring accurate documentation. Resolve technical issues or escalate them to the appropriate support teams,following up to ensure timely resolution. Deliver a high level of customer service while building a good understanding of users' needs and the IT environment. Work closely with internal IT teams and external service providers to ensure effective service delivery. Support local IT infrastructure and assist with service transitions when required. Maintain accurate records in the Configuration Management Database (CMDB) and assist with software asset and licence management. Contribute to improving support processes and service quality. Travel occasionally to support users and IT operations at other locations. What We’re Looking For We’re looking for someone who enjoys solving problems, communicating with users, and working in a collaborative IT environment. You have: Vocational training in IT or a related field. ITIL Foundation certification. Fluency in Swedish and English, both written and spoken. 1–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role. Experience working with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, or similar platforms. Good understanding of ITIL-based incident and request management processes. Experience troubleshooting hardware, software, and basic networking issues. A valid Category B driving licence. The ability to understand and communicate in Norwegian, Danish, or Finnish is considered an advantage. Experience administering Microsoft 365 services, including Microsoft Entra ID, Intune, and Exchange Online, is considered an advantage. Personal Qualities We’re looking for someone who: Delivers professional and customer-focused support. Communicates clearly with both technical and non-technical users. Takes initiative and approaches problems in a structured way. Is organised and pays attention to detail. Works well with colleagues and external partners. Why Join Us? You’ll become part of a collaborative IT team where your work has a direct impact on employees’ daily experience. We offer a supportive environment that values continuous learning, teamwork, and professional development, giving you opportunities to grow your technical skills while helping shape and improve our IT services. If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, we’ll love to hear from you. About Avincis Avincis is one of the world’s leading operators in emergency aviation services and the largest in Europe. We operate more than 180 bases across Spain, Portugal, Italy, Norway, Sweden, Denmark, Finland, Greece, Mozambique, and Chile. Our fleet consists of approximately 205 aircraft — 165 helicopters and 40 fixed-wing aircraft — used in critical missions every day. We save lives, protect communities, and support essential services, from air ambulance and search & rescue to wildfire suppression and government operations. With over 3,000 employees across Europe, we combine the precision and speed of aviation with a strong sense of purpose: making a difference when it truly matters. Come and join Avincis and help keep air ambulance services safe and efficient across the Nordic region!

Om oss På Techrytera AB börjar rekryteringen med dig. Vi är ett bemannings- och rekryteringsföretag med spetskompetens och ett tydligt fokus inom IT och Engineering. Med vår branschkunskap och nära dialog med både kandidater och kunder skapar vi träffsäkra matchningar där rätt kompetens möter rätt behov. Vi tror att en riktigt bra matchning inte bara handlar om en rollbeskrivning – utan om dina erfarenheter, din potential och vad du faktiskt vill utvecklas inom. Därför utgår vi alltid från individen. Genom att förstå din bakgrund, dina drivkrafter och dina ambitioner kan vi koppla ihop dig med uppdrag och roller hos våra kunder där du får rätt förutsättningar att utvecklas och göra skillnad. Vårt mål är att bygga långsiktiga och meningsfulla samarbeten – både för dig som kandidat och för våra kunder. Arbetsbeskrivning Bakgrund till uppdraget: Försäkringskassan är en av landets största myndigheter med cirka 14 000 medarbetare. Försäkringskassan administrerar de försäkringar och bidrag som ingår i socialförsäkringen i Sverige. Socialförsäkringen är samhällets ekonomiska trygghetssystem. Inom socialförsäkringen finns förmåner som täcker olika behov under livet. Uppdragsbeskrivning: Uppdraget genomförs på plats på Försäkringskassans kontor i Sundsvall. I arbetet ingår: • distribution av applikationer • kontakt och planering med applikationsägare, SDM:er och slutanvändare • felsökning runt applikationsinstallation Det krävs att personen har lätt för att kommunicera, både muntligt och skriftligt, och ta kontakt med andra användare på både svenska och engelska. Skakrav: • Kunskap inom IT-arbetsplatsområdet med On-prem lösningar SCCM/MCEM. • Certifierad i grundläggande ITIL (Foundation). • Du ska inom uppdragsområdet obehindrat kunna kommunicera, både muntligt och skriftligt, med andra användare på både svenska och engelska. • Minst 1 års arbete senaste 3 åren inom IT-arbetsplatsområdet med On-prem lösningar SCCM/MCEM. Räknat från sista anbudsdag. • (1) referensuppdrag som styrker din kompetens och erfarenhet inom de områden arbetet avser. Referensuppdragen får vara pågående eller avslutade, men inte äldre än tre (3) år räknat från sista idag. Om uppdrag fortfarande pågår ska det innehålla tydliga delar som har levererats. Meriterande: • om du har erfarenhet av applikationsdistribution. Ansökan När du söker via Techrytera AB söker du inte bara ett jobb – du påbörjar en dialog om din fortsatta karriär. Vi vill lära känna dig, din erfarenhet och dina ambitioner för att kunna matcha dig med rätt möjligheter hos våra kunder. Låter det intressant? Skicka in din ansökan eller hör av dig till oss så berättar vi mer. Vi ser fram emot att hitta nästa steg i din karriär tillsammans med dig.

Vi söker nu en erfaren och serviceinriktad IT-tekniker för ett deltidsuppdrag där du blir en viktig del av ett etablerat IT-team. Uppdraget passar dig som trivs i en användarnära roll med fokus på daglig IT-drift och support, samtidigt som du vill bidra till utveckling av nya tekniker och arbetssätt i en modern IT-miljö. Om uppdraget Du blir en del av ett IT-team om ca 10 personer och rapporterar till Service Desk Lead. Rollen är placerad på kontoret i Stockholm och innebär att du fungerar som primär IT-kontakt för cirka 60 användare lokalt samt ger fjärrsupport till över 400 användare fördelade på flera kontor. Arbetet sker huvudsakligen inom Service Desk med både 1st och 2nd line support, men det finns även möjlighet att delta i IT-relaterade projekt och förbättringsinitiativ. Arbetsuppgifter I rollen ansvarar du bland annat för: 1st och 2nd line support, både på plats och på distans Incident-, request- och ärendehantering enligt SLA i ärendehanteringssystem Installation, felsökning och support av hårdvara och mjukvara Hantering av användarkonton, behörigheter och åtkomsträttigheter Support och administration av Microsoft 365 (Exchange Online, Teams, OneDrive) Administration och support av mobila enheter Klienthantering Support av videokonferenslösningar och Teams-telefoni IT-stöd vid interna och externa event Deltagande i IT-projekt samt leverantörskontakter Dokumentation av IT-miljö, rutiner och användarguider Inköp av hård- och mjukvara samt tillgångshantering (asset management) Onboarding av nya medarbetare Resor mellan kontor samt beredskap/on-call enligt schema Skallkrav Minst 5 års erfarenhet inom IT Support, Service Desk eller IT Operations Mycket goda kunskaper i Windows-klientmiljöer (Windows 11) Stark erfarenhet av Microsoft 365 och dess administration Erfarenhet av ITIL-baserad incident-, request- och change-hantering Erfarenhet av installation och support av datorer, skrivare och kringutrustning Erfarenhet av MDM-lösningar, exempelvis Microsoft Intune God förståelse för nätverk, säkerhet, infrastruktur och molntjänster God SharePoint-kunskap inklusive behörigheter och Teams-integration Mycket god kommunikativ förmåga i svenska och engelska, både muntligt och skriftligt Relevant IT-utbildning eller certifieringar, exempelvis ITIL Foundation Som person ser vi att du är serviceinriktad, professionell och har ett positivt och förtroendeingivande bemötande. Du tar ansvar, är lösningsorienterad och känner dig trygg i dialogen med användare på alla nivåer i organisationen. Du arbetar strukturerat, trivs med samarbete och bidrar aktivt till kunskapsdelning inom teamet. Samtidigt är du proaktiv och har en god förmåga att identifiera och driva förbättringar i såväl system som arbetssätt. Start: Omgående start med hänsyn till uppsägningstid. Uppdraget är på heltid och är tillsvidare Placeringsort: Stockholm Ansökan: Intervjuer sker löpande och tillsättning sker vid rätt match Vad vi står för: Vi på Camai erbjuder ett av marknadens branschledande anställningsvillkor med stor frihet som ledord. Vi drivs av att hitta det bästa uppdraget för våra medarbetare. Det roligaste som finns är att hitta en perfekt matchning mellan konsult och kund. Vi vet att alla har ett drömarbete, och vi är ett tight entreprenörsdrivet team som arbetar för att se till att du tycker att det är roligt att gå till jobbet, varje dag. Vi tror att kompetenta människor dras till varandra och vill jobba med likasinnade i spännande kunduppdrag. Vi har en av marknadens mest förmånliga ersättningsmodell anpassad för en modern konsultorganisation med mycket frihet. Vi har helt enkelt kul tillsammans! Varför ska du välja oss? Med många års erfarenhet i konsultbranschen har vi valt våra tre värdeord med omsorg; kommunikation, ambition och balans. För att lyckas tror vi att våra medarbetare får vara med och forma sitt arbete efter prioriteringar och intresse i livet. Med din ambition och rätt verktyg från oss ser vi till att du utvecklas och samtidigt belönas på vägen. Hoppas att du vill vara en del av vår fortsatta tillväxt!

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work. The Senior Manager, Delivery Lead, serves as the bridge between strategic vision and technical execution on a specific project or projects.  Reporting to the Director, Programme Delivery, you lead multidisciplinary teams to deliver complex initiatives. In this role, you will build and maintain teams, including managing and mentoring a team of Delivery Managers, fostering a highly collaborative environment where execution meets human-centric leadership. In this role, you will be the 'manager of managers,' responsible for unblocking complex dependencies across multiple workstreams and ensuring our technical teams have the clarity and momentum they need to deliver excellent results to our clients. A UK Government Security Check (SC) clearance is required for this role.  If you don’t hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. Duties & Responsibilities * Lead the end-to-end delivery of complex projects * Work closely with internal and external stakeholders and external delivery partners to deliver high quality cloud & data solutions for our clients * Proactively identify and manage technical or operational dependencies across multiple workstreams to reduce delivery risk * Act as the primary point of escalation for delivery teams, rapidly resolving impediments and unblocking problems to maintain pace * Identify areas for improvement and contribute to the wider growth of Aker’s delivery capability and processes * Work with other departments (Sales/Finance/HR) to ensure that projects’ budgets are estimated, costed and resourced appropriately * Collaborate with architecture, infrastructure and security to ensure Aker delivery teams are fully aligned to the client’s outcome * Provide effective reporting of project delivery, timelines, milestones and budgets to senior business stakeholders * Work with Account Managers, participate in client commercial reviews and support creation of SoWs for future deliverables * Take responsibility for the quality of the team’s output and ensure the client satisfaction is of a high standard * Translate technical progress and risks into clear, non-technical updates for the Director and other senior business stakeholders * Manage a mentor a multidisciplinary team including engineers and analysts, fostering a high-performance culture and continuous improvement. including performance management, mentoring, engagement and team building * Provide constructive and real-time feedback through goal setting, regular 1:1s, personal development conversations and annual appraisals * Encourage team camaraderie and collaboration. Resolve any conflicts within the team promptly and effectively thus ensuring a positive and productive working environment * Successfully onboard and train new hires, complete probation milestones and processes, create robust inductions and provide career development support and guidance Core Competencies * 7+ years of experience in a delivery management role with a proven track record of leading complex, large-scale projects required * Experience of Public Cloud Services and technologies (AWS, GCP, Azure) * Previous experience leading cross-functional teams, including the management of managers, strongly preferred * Have a good understanding of technical solutions and data integration * Deep expertise in Agile (Scrum, Kanban) and traditional Waterfall frameworks, with the ability to blend them based on the context * Familiarity with software delivery pipelines, Jira, Azure DevOps, or other digital delivery tools for real-time tracking * Strong team management ability, with emotional intelligence to manage conflict and motivate diverse teams * Vendor or offshore management experience a plus * Advanced stakeholder management, negotiation and conflict resolution skills including being comfortable in dealing with challenging and pressurised situations * Ability to understand complex organisational structures and multi-supplier landscapes * A driven leader who can shape a team and bring them on the journey to success for our clients * Vendor or offshore management experience preferred * ITIL v3 Foundation and /or SAFe Agile preferred * UK Government project experience preferred       Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

Vi är specialister på bemanning och konsulttjänster inom IT och teknik – från lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis. För dig som kandidat innebär vi en trygg partner som erbjuder spännande uppdrag, personlig utveckling och nära kontakt med våra rådgivare. Vi ser till att du får rätt uppdrag för din kompetens och dina ambitioner – alltid med människan i centrum. För våra kunder betyder det att vi är en pålitlig leverantör som snabbt kan matcha rätt kompetens med rätt behov. Utöver vår egen starka konsultorganisation har vi även ett utökat partnernätverk, vilket gör att vi kan erbjuda ännu större flexibilitet och bredd i leveransen. Samarbete och kvalitet präglar allt vi gör, och våra kärnvärden sammanfattas i vårt löfte: Empowering the Nordics through people. Eccera har 300 anställda och kontor i Stockholm, Göteborg, Malmö och Linköping. Vi är medlem i Almega Kompetensföretagen och följer deras tecknade kollektivavtal med Unionen. Vill du vara nyckelpersonen som skapar långsiktiga kundrelationer och hjälper företag att maximera värdet av sina IT-lösningar? Eccera söker nu en Technical Account Manager (TAM) till vår kund i Stockholm. Kunden är ett driftbolag med ca 150 kunder som behöver stärka upp teamet med en Cloudkunnig TAM. Som konsult på Eccera får du en trygg anställning och samlar på dig värdefull arbetslivserfarenhet på uppdrag hos våra kunder. Din konsultchef stöttar dig i din utveckling där du hela tiden fyller på med nya erfarenheter och kunskaper. En utmärkt möjlighet att göra karriär. Huvudsakliga ansvarsområden Kundrelationer Vara primär teknisk kontaktperson för utvalda strategiska kunder. Bygga och upprätthålla långsiktiga relationer på både teknisk och affärsmässig nivå. Fungera som kundens förespråkare internt och säkerställa att deras behov lyfts fram. Tekniskt ansvar Genomföra regelbundna tekniska genomgångar, “health checks” och uppföljningar. Rådgiva kunder kring bästa praxis för att optimera användningen av våra lösningar. Stödja vid implementationer, integrationer och förändringsprojekt. Hantera eskaleringar och koordinera incidenthantering tillsammans med interna support- och utvecklingsteam. Strategiskt ansvar Identifiera förbättrings- och utvecklingsmöjligheter hos kunden. Bidra till kundens långsiktiga IT-strategi genom rådgivning och lösningsförslag. Samarbeta nära säljorganisationen för att identifiera nya affärsmöjligheter. Bidra till produktutveckling genom att förmedla kundfeedback till interna team. Rapportering & uppföljning Dokumentera aktiviteter och leverera rapporter till kunder och interna intressenter. Säkerställa att SLA och KPI:er uppfylls. Driva kundmöten och QBR (Quarterly Business Reviews). Krav på kompetens och erfarenhet  Tekniska kvalifikationer Djup förståelse för IT-infrastruktur, nätverk och säkerhetslösningar. Djup kunskap och erfarenhet av M365, Intune och Azure. Kunskap om dataskydd och compliance (t.ex. GDPR, ISO27001). Vana vid ITIL-processer (Incident, Problem, Change, Service Request). Förmåga att snabbt sätta sig in i nya teknologier och lösningar. Erfarenhet 3–5 års erfarenhet i en kundnära teknisk roll (t.ex. TAM, IT-konsult, Pre-Sales, Service Manager). Dokumenterad erfarenhet av att arbeta med företagskunder inom IT-branschen. Erfarenhet av projektledning eller större implementationer är meriterande. Förmåga att presentera tekniskt komplexa lösningar på ett enkelt och affärsmässigt sätt. Personliga egenskaper Stark förmåga att bygga relationer och skapa förtroende. Kommunikativ och pedagogisk – kan anpassa budskap efter målgrupp. Strukturerad, organiserad och van vid att driva flera parallella uppdrag. Proaktiv och lösningsorienterad, med fokus på kundnytta. Affärsmässig och resultatinriktad, utan att tappa fokus på långsiktiga relationer. Formella krav Relevant högskoleutbildning inom IT, datavetenskap, systemvetenskap eller motsvarande arbetslivserfarenhet. Flytande svenska och engelska, både skriftligt och muntligt. B-körkort kan krävas beroende på kundansvar. Meriterande Certifieringar inom molnplattformar (t.ex. Microsoft Azure Administrator/Architect, AWS Solutions Architect, GCP Professional). ITIL v3/v4 Foundation eller högre. Erfarenhet av Autotask, KaseyaOne, ServiceNow, Jira eller liknande verktyg. Projektledarcertifieringar (PMP, PRINCE2, SAFe).   Vad vi erbjuder På Eccera får du de verktyg du behöver för att nå dina mål. Vi erbjuder alla våra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi sätter stort värde på att våra medarbetare hela tiden ska fortsätta att utvecklas. Därför erbjuder vi dig möjligheten att lägga upp en individuell utbildningsplan, där vi bekostar såväl studiematerial som själva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot rätt uppdrag i takt med att du avancerar.

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready. You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT. What You’ll Do Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly. REQUIREMENTS Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred). Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments. Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements. Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams. Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change. Nice to Have: ITIL v4 and cloud certifications. Technical Expertise: Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus). Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks. Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP). Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Are you excited by the newest developments in the field of network technology? Do you aspire to be part of a team that delivers the next generation of secure, high-performance networks to enterprise customers across the Nordics? If so, this opportunity is tailor-made for you! About the role GlobalConnect is currently undergoing a strategic organizational evolution, creating a dedicated split between Underlay and Overlay operations. This transition is going live right now, and they are establishing a specialized 3rd Line Operations team to support this new structure. We are looking for senior technicians who want to be the foundation of this new team. This is a role for someone who thrives in complex environments and wants to be a key player in stabilizing and scaling high-performance network solutions for large-scale enterprise and government sectors. As a 3rd Line Network Technician, you will be the final technical authority within their operational flow. You will join a complex operations unit that acts as the bridge between day-to-day drift and their architectural design teams. You will work with some of the most advanced network infrastructures in the Nordics, gaining exposure to technologies that are setting the industry standard for the next five years. A security clearance is required for this position. We focus on specialization. For this position, we need you to have a deep, senior-level grasp of Fortinet (FortiGate, SD-WAN, FortiAP, NAC/EMS). You are offered Join GlobalConnect as they go live with a new organizational structure (Overlay/Underlay), giving you a direct hand in shaping their 3rd-line operations. Get hands-on with Europe’s most complex ISP environments and stay ahead with technologies like SD-WAN, NAC, and SASE. Continuous training and certifications, ensuring you remain a leading expert in the field while supporting critical infrastructure. Work tasks This role involves providing expert 3rd-level operational support for complex network infrastructures, encompassing troubleshooting, maintenance, and strategic development of advanced network systems. You will collaborate with engineering teams, manage critical incidents, and contribute to the evolution of secure, high-performance connectivity solutions for enterprise and government clients. Lead the Overlay Setup: Be a key player in building the operational framework for the new B2B split. 3rd Level Escalations: Handle the most advanced issues escalated from 1st and 2nd line, taking full ownership until resolution. Major Incident Management: Act as a Technical Project Leader during critical events, coordinating with vendors (TAC) to identify bugs and test software deployments. Stakeholder Management: Keep customers and internal stakeholders updated during high-pressure situations. Continuous Improvement: Work with DevOps and NetOps mentalities to improve deployment and monitoring. We are looking for Deep expertise in Fortinet networking solutions, specifically configuration and management of: FortiGate (Firewalls & SD-WAN) FortiSwitch and FortiAP (WiFi) FortiExtender (4G/5G cellular gateways) Experience with Fortinet management and security ecosystem, including tools such as: FortiManager and FortiAnalyzer FortiEMS, FortiNAC, or FortiSandbox Solid experience with TCP/IP, Routing & Switching, and SD-WAN services (Underlay, Overlay, Add-On). Fluency in English, both written and spoken. You enjoy the detective work of complex troubleshooting and don't settle for quick fixes. You understand the mission-critical nature of their services and are ready to take the lead when high-priority issues arise. It is meritorious if you have Familiarity with ITIL principles. Experience with tools such as ServiceNow, Jira, and MS Teams. To succeed in the role, your personal skills are: Supportive Stress tolerant Goal oriented Social Responsible Intellectually curious Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

At Stena Group, connectivity is at the center of our business, enabling thousands of colleagues and critical operations across vessels, offices, datacenters and cloud platforms every day. Do you want to lead the network teams that make this possible? We offer As Network Team Lead, you combine a solid technical background with team coordination and service ownership in a global environment. You lead a team of network specialists based in Gothenburg and Wroclaw, creating clarity around priorities, responsibilities, and ways of working. By staying close to daily operations, you support the team’s delivery, remove obstacles, and ensure steady progress. At the same time, you contribute to continuous improvements and the ongoing development of our Network Services area. Working closely with architects, infrastructure teams, business stakeholders, and partners, you help drive the development of our services across LAN, Wireless Networking, SD-WAN, Cloud Networking, Remote Access, Firewalls, and Network Security. You follow up on KPIs and SLAs, drive improvements through Incident, Problem, and Change Management, and contribute to budgeting, service planning, and cost optimization together with IT leadership. About You You have a solid background within networking and enjoy helping teams succeed. You create structure, support others, and keep a clear focus on delivery and continuous improvement. You are comfortable discussing technical solutions as well as aligning priorities with stakeholders across the business. We believe you have several years of experience working with enterprise networking, with knowledge in areas such as LAN/WAN, SD-WAN, cloud networking, or network security. You have a background in leading or taking responsibility in a team or delivery context, for example as a Team Lead, Technical Lead, Senior Specialist, or similar. Even if you are not working hands-on daily, you have a strong technical foundation that allows you to support the team and make informed decisions. Familiarity with ITIL or similar frameworks, a bachelor’s degree in IT, Engineering, or equivalent experience, and fluency in Swedish and English are required. If you're looking for a role where you can combine technical expertise, leadership and the opportunity to influence a truly global network environment, we'd love to hear from you. About us At Stena Group IT we offer opportunities for growth and career development, as well as a dynamic and collaborative work environment. We have a unique position where we deliver to all business units across Stena AB. This means we are at the intersection of delivering business technology to harness renewable energy, create smart buildings, pilot cognitive ferries and much more in projects that make real impact. As part of Stena Group IT, you will have the opportunity to work with these businesses together with nice colleagues at a company that values work-life balance and good benefits. We work in a hybrid setup with a mix of office and possibility to remote work, with three days per week from the office. Read more about STENA Group IT: Not just a global Shipping company Questions About the process: Charlotte Hanklin, HR Business Partner, charlotte.hanklin@stena.com About the role: Kristoffer Ekfeldt, IT Infrastructure Manager & Service Portfolio Manager, kristoffer.ekfeldt@stena.com This job advertisement will be open during summer, however, the process will not start before the mid of August, due to summer vacations. Thank you for your patience and warmly welcome to apply!