Sökresultat för "Customer Focus"

Förstärk vårt team som Däcktekniker i Luleå! Nu förstärker vi vårt team i Luleå med nya kollegor! Ta chansen och sök ett omväxlande arbete på Europas största däckkedja och bidra med att skapa en enkel tillvaro för alla på väg. Vad innebär rollen? Som Däcktekniker hos oss arbetar du med hela processen – från att skifta och tvätta däck till att hantera in- och utlämning i vårt populära däckhotell. Det är ett högt arbetstempo på våra verkstäder, vilket ställer krav på att vi som team arbetar tillsammans för att ge bästa möjliga service till våra kunder. Vi söker dig som är glad och positiv och trivs i en dynamisk miljö. Hos oss får du möjlighet att arbeta i ett sammansvetsat team där du blir sedd för den du är. Vi värnar om varandra och hjälper dig att utvecklas. Ansökan och anställning Anställning sker löpande så vänta inte med att ansöka! Tillsättning av tjänsten sker i slutet av september och anställningstiden är ca 6-8 veckor. Utbildning får du av oss på plats. Har ett intresse för bilar, erfarenhet inom däckhandel eller bilhandel är meriterande. Har du B-körkort (Manuell och Automatiskt) Tycker om att arbeta självständigt och är van att hugga i när det behövs Har kundfokus, driv och gillar en omväxlande arbetsdag Vi sätter säkerheten främst för såväl kund som för våra medarbetare, det är därför viktigt att du är en noggrann och ansvarsfull person. I denna rekrytering kommer vi lägga stor vikt vid dina personliga egenskaper. Euromaster AB är en del av Michelinkoncernen och Europas största däckkedja – med över 2700 verkstäder i 16 länder. Vi är specialister på däck- och fordonsservice och hjälper både privatpersoner och företag med trygga och hållbara transportlösningar. I Sverige har vi 140 verkstäder på över 100 orter, där våra dedikerade medarbetare står redo att ge personlig service, med stöd av erfarenheten och kompetensen från hela vårt europeiska nätverk. Det gör oss till en stark och pålitlig partner för allt som rullar – på vägar, åkrar, byggarbetsplatser och andra miljöer där fordon verkar. Vi arbetar aktivt för att minska våra kunders miljöpåverkan och kostnader, med smarta produkter och tjänster som främjar ett mer hållbart transportsystem. Vårt svenska huvudkontor ligger i Varberg. www.euromaster.se

At Net Insight, we are transforming live broadcasting, giving millions of viewers worldwide access to the biggest live events. Since 2021, we’ve been scaling a new business unit focused on Synchronization. Our cutting-edge synchronization platform, Zyntai, has already made a big impact on the global 5G market — and we’re accelerating!  We are looking for a System Engineer to join our HQ team and help accelerate international project delivery. If you are passionate about innovative telecom technologies, enjoy working closely with customers, and want to shape the future of 5G synchronization, this could be the role for you!    ABOUT THE ROLE Net Insight’s Synchronization business area is expanding. We are now looking for a System Engineer to join our team working in both national and international versatile projects. Together with people that are excited about innovative technology projects and driving customer success, you will deploy our unique solution for transporting time with extremely high precision over IP infrastructure. ABOUT THE POSITION  As a System Engineer within our Customer Success Sync team, you will play a key role in expanding our telecom operator business in selected target markets. You will support customer engineering teams in project execution, with a particular focus on mission-critical sync network deployments. You collaborate naturally across customers and internal teams, build trust through your expertise, and take ownership of your work. You are curious, analytical, and motivated by solving complex technical challenges while driving activities forward independently. You will be part of our global Synchronization team, based at our headquarters in Sweden, with the flexibility to work remotely in a hybrid setup.  Key Responsibilities: Act as a trusted advisor to customers, supporting them with network design, integration, testing and commissioning of Net Insight’s Synchronization Solutions Lead technical investigations, troubleshooting and performance analysis in complex customer environments  Develop and deliver technical documentation, workshops and customer training sessions Work closely with our global network of resellers and system integration partners providing technical guidance throughout the project lifecycle Travel regularly to support customers and partners in project execution phases and establish close collaboration with customer engineering teams.  Collaborate closely with R&D and sales engineering teams to share insights, solve challenges, continuously improve customer experience and how we work.   WHO WE ARE LOOKING FOR  We are looking for a tech-savvy, customer-focused professional who thrives in a fast-paced collaborative team environment. We believe you are a clear and confident communicator with ability to deploy complex technology in a structured and customer-oriented way. Qualifications:  5+ years experience in Systems Engineering (preferably both hardware and software). Strong understanding of IP networking, L2/L3, and complex system integrations. Proven ability to lead technical investigations and drive projects to successful completion.  Understanding of 5G networks and mobile technology. Experience with synchronization technologies is considered a plus.  A relationship-driven mindset and the ability to build trust with customers, partners, and internal teams.  Master or bachelor’s degree in Computer Science, Electrical Engineering, Communication Engineering, or equivalent industry experience.  Willingness and ability to travel regularly.  WHY NET INSIGHT?  At Net Insight, you will be part of a dynamic, global company with a collaborative and innovative culture. We offer flexibility, support work-life balance, and give you the opportunity to work with cutting-edge technology that plays a critical role in the future of 5G and broadcast synchronization.  Join us and help shape the future of mission-critical media and telecom networks.  WELCOME TO APPLY The position is permanent, full-time employment located in our headquarters in Solna. We value work-life balance; therefore, you can combine remote work and work from the office. For more information about this position, please contact Marie-Louise Hanning, Hiring Manager, at marie.louise.hanning@netinsight.net.  ABOUT NET INSIGHT  Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact

The opportunity Are you a customer-focused leader with a passion for operational excellence, logistics and leading high-performing teams? Our Surge Arresters business in Ludvika is looking for an Order & Shipping Manager to lead the end-to-end order fulfillment and shipping process, ensuring that our customers around the world receive their products safely, efficiently, and on time. In this key leadership role, you will manage a team of order managers and shipping specialists and work closely with Production, Planning, Procurement, Quality, Finance, and Sales to drive operational excellence and customer satisfaction. At our Surge Arresters unit in Ludvika, you will play a vital role in the leadership team where you´ll be able to influence both operational performance and customer success. At the same time supporting the energy transition by ensuring reliable delivery of products that help protect critical power infrastructure worldwide. You will join an engaged team with a strong focus on safety, innovation, continuous improvement, and customer success. How you´ll make an impact Lead the order fulfillment process from customer order through shipment and delivery. Ensure excellent on-time delivery performance and proactively manage delivery risks. Oversee shipping, transportation, export documentation, and logistics coordination. Drive continuous improvement initiatives focused on customer service, lead times, productivity and quality. Manage departmental performance, budget, and working capital. Develop and coach a high-performing team while fostering a strong culture of safety, accountability, and collaboration. Your Background Degree in Engineering, Industrial Engineering, Supply Chain Management, Business Administration, or a related field. Proven leadership experience within Project management, logistics, supply chain, operations, or manufacturing. Strong customer focus and stakeholder management skills. A proven track record of driving operational improvements and delivering business results. Experience driving operational improvements and business results. Experience with SAP or similar ERP systems Fluent in Swedish and English. More About us Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks Are you ready for an exciting challenge? Does the above description sound like you? Applications will be reviewed after summer vacations, but don’t delay – apply today! More information: Recruiting Manager Jeren Kallberg, jeren.kallberg@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, + '+46 107 38 25 17; Unionen: Michael Fosselius, +46 107 38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43. All other questions can be directed to Talent Acquisition Partner Christoffer Heyerdahl christoffer.heyerdahl@hitachienergy.com

Customer Service Specialist Location: West Malling Contract: Fixed Term (12 Months) and Permanent  The Opportunity: We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey. This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach. You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service. Key Responsibilities * Deliver professional, consultative support to customers via telephone and email. * Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey. * Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process. * Proactively identify opportunities to enhance the customer experience and improve customer outcomes. * Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests. * Navigate multiple systems and processes confidently to investigate and resolve queries. * Liaise with data providers and third parties to resolve search-related enquiries. * Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business. * Support the introduction and development of a customer success mindset across the Customer Service function. * Balance customer expectations with business requirements, ensuring positive outcomes for all parties. * Monitor customer feedback, identify trends, and contribute to service improvement initiatives. * Meet agreed customer service, quality, and productivity KPIs. * Maintain high Service Quality standards and contribute to continuous improvement activities. * Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes About You: We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences. You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers. You will have: * The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally. * A customer-centric mindset with a genuine passion for delivering positive outcomes. * Strong problem-solving skills, with a proactive and solution-focused approach. * Confidence in handling challenging conversations whilst maintaining professionalism and empathy. * Excellent organisational skills and the ability to manage multiple priorities effectively. * A collaborative team player who enjoys working across departments to achieve the best outcomes for customers. * The ability to influence, engage, and build credibility with customers at varying levels of seniority. * A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.

Do you speak fluent Swedish, English… and “calm human who fixes things”? Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. If you love helping people, enjoy a good troubleshooting puzzle, and don’t mind coming into the office at least twice a week, we might just be your next happy workplace. Bonus points if you’re equally comfortable talking APIs and people. 😄 🧩 The Role Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base. We would like our new colleague to be able to come into the office a minimum of 2 times per week. All candidates need to be fluent in both Swedish and English. 🔍 What you’ll do Providing first-line technical support to all international Quinyx customers mainly via phone and email. Use troubleshooting experience and available resources to resolve customers' issues. Report on and follow up on any defects that are found. When necessary, escalate issues to RnD and Second Line. Develop strong relationships with internal departments and communicate with people at all levels of the organisation. Support other parts of the organisation with questions about Quinyx’s products and customers. Business fluent in both Swedish and English. ✅ What we’re looking for Service-oriented with a customer-focused mindset. Analytical and a “people person” with a great, humble attitude. Self-motivating with the ability to multitask, prioritise, and strong time management skills. Able to plan own time and workload as well as meet deadlines. A true team player with a willingness to share knowledge and experience. Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding. 💙 Why Quinyx? Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions. Here, you’ll find: A truly international team with colleagues from all over the world 🌍 A flexible and hybrid-friendly work culture 🧘 Opportunities to grow, take ownership, and make a real impact 📈 An open, inclusive, and fun environment where your ideas matter 💡 🎁 What we offer Flexible work hours and a hybrid setup with at least 2 days from the office. Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan. On-market pay. 📬 How to apply & Our process Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like: Fill out a short application. Get invited to complete our psychometric and objective assessments through Alva Labs. Screening call with our Talent team. Meet the hiring manager. Complete a role-specific assessment (technical questions or case). Final interview (in-office). References & background checks. 🙌 Quinyx is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience. Happy Workforce, Happy Business!

Förstärk vårt team som Däcktekniker i Halmstad! Nu förstärker vi vårt team i Halmstad med nya kollegor! Ta chansen och sök ett omväxlande arbete på Europas största däckkedja och bidra med att skapa en enkel tillvaro för alla på väg. Vad innebär rollen? Som Däcktekniker hos oss arbetar du med hela processen – från att skifta och tvätta däck till att hantera in- och utlämning i vårt populära däckhotell. Det är ett högt arbetstempo på våra verkstäder, vilket ställer krav på att vi som team arbetar tillsammans för att ge bästa möjliga service till våra kunder. Vi söker dig som är glad och positiv och trivs i en dynamisk miljö. Hos oss får du möjlighet att arbeta i ett sammansvetsat team där du blir sedd för den du är. Vi värnar om varandra och hjälper dig att utvecklas. Även om vi primärt söker för heltid, finns det möjlighet att anpassa arbetstiderna till deltid och/eller kvällar för rätt person. Ansökan och anställning Anställning sker löpande så vänta inte med att ansöka! Tillsättning av tjänsten sker början av oktober och anställningstiden är ca 6-8 veckor. Utbildning får du av oss på plats. Har ett intresse för bilar, erfarenhet inom däckhandel eller bilhandel är meriterande. Har du B-körkort (Manuell och Automatiskt) Tycker om att arbeta självständigt och är van att hugga i när det behövs Har kundfokus, driv och gillar en omväxlande arbetsdag Vi sätter säkerheten främst för såväl kund som för våra medarbetare, det är därför viktigt att du är en noggrann och ansvarsfull person. I denna rekrytering kommer vi lägga stor vikt vid dina personliga egenskaper. Euromaster AB är en del av Michelinkoncernen och Europas största däckkedja – med över 2700 verkstäder i 16 länder. Vi är specialister på däck- och fordonsservice och hjälper både privatpersoner och företag med trygga och hållbara transportlösningar. I Sverige har vi 140 verkstäder på över 100 orter, där våra dedikerade medarbetare står redo att ge personlig service, med stöd av erfarenheten och kompetensen från hela vårt europeiska nätverk. Det gör oss till en stark och pålitlig partner för allt som rullar – på vägar, åkrar, byggarbetsplatser och andra miljöer där fordon verkar. Vi arbetar aktivt för att minska våra kunders miljöpåverkan och kostnader, med smarta produkter och tjänster som främjar ett mer hållbart transportsystem. Vårt svenska huvudkontor ligger i Varberg. www.euromaster.se

Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.

The Role… This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries. Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in UK cities. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions. Key responsibilities… * Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email. * Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs. * Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience. * Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in UK cities. * Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience. * Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery. * Identify opportunities to improve processes and member experience through initiative and feedback.  What We’re Looking For… * A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences. * Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative  * A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills. * Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment. * Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving. * Results-driven, with a clear understanding of working towards and achieving individual and team KPIs. * Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business. * Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information. Your experience… Required * Experience working within a luxury hospitality, premium service, or high-end customer-focused environment. * Proven ability to meet or exceed personal and departmental KPIs and SLAs. * Experience using Salesforce or a similar CRM system. * Strong experience working in a fast-paced, target-driven team environment. * Excellent verbal and written communication skills in fluent English. * Solid understanding of GDPR and the importance of data protection. Preferred * Experience with OpenTable or similar reservation systems. * Experience working within a membership-based or loyalty-driven environment. * Previous experience supporting international customers or working across multiple regions. * Experience working in a remote or hybrid environment. Additional information… * This is an entry-level position with a hybrid working pattern. Employees must be able to attend shifts at our Support Office 1-2 days a week. * While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours. * A strong and reliable internet connection is essential to perform effectively in this role. * This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 8:00 am–5:00 pm, 9:30am-6:30pm, or 11:00 am–8:00 pm. * All necessary equipment, including a laptop and headset, will be provided by Soho House. Benefits… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. * Soho Friends Membership - House Membership After 1 Years Service. * 50% off Food & Drink, 7 days a week * Weekly Pay * Life Assurance * Birthday Day Off * Up to 50% Staff Discount on Cowshed & Soho Home * In Office Dog Policy * Season Ticket Loan * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

The opportunity We are now looking for a skilled and customer-focused professional to join our HVDC Service team in Ludvika in the role Senior Service Sales Support. In this position you will step into a key role with established customer relationships and strategic responsibilities. Furthermore, you have the comprehensive responsibility of leading the tender team and effectively communicate with both internal and external stakeholders. You will be part of an exciting growth phase within Hitachi Energy where your skills and experience will be highly valued. This position is with placement in Ludvika, Sweden. HVDC technology has been transforming power transmission for over 60 years, enabling efficient long-distance electricity transport and supporting the integration of renewable energy sources. At Hitachi Energy, we are proud to help customers worldwide improve efficiency, reduce emissions, and drive sustainable energy solutions. Does this seem interesting to you? Apply today! How you’ll make an impact Engage directly with customers, including site visits, to understand operational needs and priorities as well as develop long-term service and investment plans together with customers Responsible for both a technical and commercial perspective, supported by technical, legal, tax, insurance, and commercial experts. Maintaining close collaboration within global tender core team. Support the sales team with strategic insights and proactive engagement. Coordinate internally across departments to ensure seamless service execution. Represent Hitachi Energy in customer meetings, driving alignment and satisfaction. Your background A university degree in engineering, business, or a related field. Extensive experience in technical sales, service delivery, and customer relationship management—related to the energy sector. Proven ability to manage and grow customer accounts, with a strong focus on strategic planning and solution development. Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders. Experience working in cross-functional environments and managing complex projects. Structured, proactive, and results-driven approach to work. Fluent in English, both written and spoken; additional languages are a plus. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various trainings and education supporting employee development​ Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us We are looking for a new team member to join us and we are interested to learn more about you and what you can contribute with! Recruiting Manager Jonny Gustavsson jonny.p.gustavsson@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Fredrik Holmgren, +46 107-38 21 85. All other questions can be directed to Talent Acquisition Partner Christian Falevik, Christian.falevik@hitachienergy.com.

Are you a confident expert in regulatory compliance with a strong customer focus and a passion for sharing knowledge? In this role, you’ll act as a trusted advisor to our customers, guiding them through regulatory requirements for market access — particularly across Europe. You’ll lead compliance projects, deliver expert training, and help shape and grow our Regulatory Compliance Project Management service. Key Responsibilities: · Help define and continuously develop and evolve our advisory service “Regulatory Compliance Project Management” · Advise customers on CE marking, UKCA, and EU regulatory requirements · Perform strategic compliance project management projects · Deliver training sessions and courses online and in-person · Support the sales team by identifying opportunities and contributing to business growth · Collaborate with colleagues and customers across international markets · Take ownership of your professional development while actively contributing to the growth and advancement of your area of responsibility Your background should involve: · Post-secondary degree or diploma in a relevant field or equivalent work experience · Excellent knowledge and experience of work with regulatory requirements, testing and certification of electrical products for market access · Strong knowledge within LVD, EMC, RED and MD · Strong knowledge of the CE marking process, in both theory and practice · Excellent communication skills, in both Swedish and English Ability to teach within the area of regulatory requirements for electrical products You combine strong technical expertise with a consultative, customer-focused approach. You thrive in a fast-paced, evolving environment and are able to adapt to changing priorities. You are both detail-oriented and strategic in your thinking, enabling you to see the bigger picture while maintaining high accuracy. You build strong relationships and inspire trust among colleagues and customers alike. You take ownership of your work and are driven to deliver results. Intertek offers: Meaningful work that contributes to product safety and reliability Opportunities for professional development and long-term career growth A collaborative and supportive work environment Exposure to a wide range of products, technologies, and industries The chance to work within a truly global organization Intertek is a leading Total Quality Assurance provider to industries worldwide. With a 125-year legacy of excellence, our global network delivers innovative and bespoke Assurance, Testing, Inspection, and Certification solutions for our customers' operations and supply chains. Our extensive global network of accredited laboratories and world-class experts are dedicated to addressing quality, safety, and sustainability across a vast spectrum of industries, including Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Connected World (IoT), and many more. Global manufacturers trust Intertek for faster, simpler, and more cost-efficient services that clear a path for their product's success. Join us and be a part of a team that continually exceeds client expectations and sets the standard for quality and accuracy.

CUSTOMER SUCCESS EXECUTIVE OUR MISSION Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! CUSTOMER SUCCESS @ CARWOW We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team. In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles. You'll combine your communication skills with a customer-centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process. KEY RESPONSIBILITIES * Manage a lead pipeline of potential customers looking to sell their car via our online auction. * Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction. * Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale. * Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform. * Handle negotiations & customer objections. * Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns. * Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed. * Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion. * Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow. KEY REQUIREMENTS * Experience working within a target focused environment and managing a pipeline independently. * Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds. * A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals. * Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up. * Ability to work independently and as part of a team, contributing to a positive and collaborative work environment. * Comfort working with various communication channels, including phone, email, live chat, and SMS. * Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week). * Hybrid working available, with a minimum requirement of 3 days per week in the office. * Enthusiasm for the automotive industry is a plus. BENEFITS * Competitive salary + commission * Company share options * Enhanced holiday package * 28 annual leave days * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Pension scheme via Royal London * Vitality Private Healthcare * Life Assurance for (even more) peace of mind * Monthly coaching sessions with Spill - our mental wellbeing partner * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * Bubble childcare support and discounted nanny fees for little ones * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Gillar du att nå höga mål och strävar du efter att alltid ge den bästa servicen? Då vill vi ha med dig i vårt team! Nu söker vi vår nästa sälj- och servicestjärna till en extremt spännande resa! Du blir en del av ett drivet, hungrigt och engagerat team som tillsammans utmanar branschen med Synsam Groups nya Outlet-koncept. Vi har växt snabbt och framgången är ett faktum. 🚀 I rollen som säljare arbetar du tillsammans med andra stjärnor i din butik med att guida och hjälpa våra kunder och att driva försäljning av ett fantastiskt sortiment av över 5000 märkesbågar och solglasögon. Du kommer att hjälpa våra kunder att se bra, se bra ut och samtidigt göra en insats för miljön! ♻ Läs mer om vårt koncept här: https://www.synsam.se/outlet Vem är du? Du älskar att arbeta med försäljning och service och har sannolikt erfarenhet av något av dessa områden. Du är en stjärna på att se din kunds behov och överträffar förväntningarna genom service i världsklass. Du vet vad det betyder att ge det lilla extra! Du är resultatdriven, målinriktad och uppskattar ett högt tempo! Du är tävlingsinriktad på ett positivt sätt och drivs av högt uppsatta mål Du välkomnar förändring och nya idéer och ser möjligheter snarare än hinder - det är kul när det händer saker! Vi tror även att du har en härlig energi och engagemang i ditt arbete som smittar av sig på dina kollegor. Vi kräver inte att du har erfarenhet av optik men ser gärna att du har erfarenhet och starkt intresse av försäljning. Du erbjuds Här erbjuds du en chans att vara med på vår snabba tillväxtresa, där du kommer få vara med och göra skillnad! Klimatet inom Synsam Outlet präglas av engagemang, driv och positivitet och du kommer arbeta i team tillsammans med andra motiverade kollegor. Stora möjligheter att skapa en långsiktig karriär och klättra inom bolaget. På sikt har du möjlighet att utvecklas till Optikrådgivare och genomföra synmätningar som ligger till grund för optikerns bedömning. Vikariatet sträcker sig t.o.m 31 december 2026 med chans till förlängning. Om rekryteringsprocessen Urval, tester och intervjuer sker löpande och tjänsten kan tillsättas innan sista ansökningsdag – så vänta inte! 🚀Observera att vi ej tar emot ansökningar via e-post. I vår rekryteringsprocess ingår tester, intervjuer samt bakgrundskontroll avseende brott och ekonomi på slutkandidat. Vi på Synsam söker engagerade och talangfulla personer i alla åldrar! Hos oss värdesätts mångfald och vi tror att olika perspektiv och erfarenheter berikar vårt arbete och bidrar till vår gemensamma framgång. Varmt välkommen med din ansökan! 😎

Technical Customer Service Advisor I Bókun   About Tripadvisor  The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our Oxford office.   About Bókun Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.   What you’ll do: As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction. The ideal candidate will possess: * 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. * Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. * Basic working knowledge of CSS, HTML, and website CMS tools. * A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. * Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. * Openness to learn new and complex topics, constructive feedback and adaptability to business changes. * Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. * Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. * Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. * Fluency in written and spoken English and Italian. * Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. * Flexibility to work shift patterns, including occasional weekends. What We Offer  * Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses * “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. * Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. * Donation matching. Give back? Give more! We match qualifying charitable donations annually. * Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. * Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. * Travel perks. We believe that travel is employee development, so we provide discounts and more. * Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. * Health benefits. We offer great coverage and competitive premiums. * Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.   Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.  Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.  We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.   We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!     #LI-JP #LI-Hybrid

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is building technology that helps clinicians work more effectively, safely, and sustainably. As we scale, we want our support experience to be fast, reliable, and increasingly automated. Today, much of our clinician support is handled manually, with trained clinicians and internal teams responding to questions through Intercom. We are looking for a Technical Customer Support Lead to improve this. In this role, you will leverage the latest developments in AI to build a tech-enabled customer support function that is as automated as possible, while still maintaining excellent clinician satisfaction and clear human escalation paths when needed. You will own and improve our support setup in Intercom, creating better triage, automation, documentation, routing, and escalation processes. Your work will help clinicians get faster, higher-quality support, while giving our Engineering and Medical Operations teams more time back. This role is based in Stockholm and requires strong Swedish and English language skills. You will support clinicians in Sweden as well as other markets, including the UK. WHAT YOU WILL DO * Build an AI-enabled first line of support for clinicians, using Intercom and other tools to automate common questions and workflows. * Own and improve our Intercom setup, including inbox structure, workflows, bots, macros, tagging, routing, and reporting. * Create a clear triage and escalation system so support issues are prioritised and routed to the right team. * Identify recurring support themes and turn them into automation, help centre content, playbooks, or product feedback. * Work closely with Product & Engineering and Medical Operations teams to resolve issues and reduce manual support load. * Build and maintain support documentation, internal guides, clinician-facing content, and troubleshooting workflows. * Define when support should be automated, when a human should step in, and when issues should escalate. * Track support performance, including response times, resolution times, automation rate, escalation rate, and clinician satisfaction. WHAT YOU BRING * Experience in technical support, customer operations, support operations, product operations, or a similar role. * Strong interest in AI and automation, with excitement about applying new tools to real operational problems. * Experience working with Intercom or a similar customer support platform. * A technical mindset: you can investigate issues, understand product behaviour, and work effectively with Product and Engineering. * A systems mindset: you do not just want to answer the same question repeatedly; you want to build a better support system. * Strong written and verbal communication skills in Swedish and English. * Good judgement around when to automate, when to involve a human, and when to escalate. * Comfort creating documentation, workflows, playbooks, and support processes from scratch. * A strong customer focus and care for delivering a high-quality clinician experience. BONUS POINTS * Experience building AI-powered or highly automated support workflows. * Experience with Intercom Fin, Zendesk AI, Ada, Decagon, Sierra, ChatGPT-based workflows, or similar tools. * Experience in healthcare, clinical operations, regulated products, or other safety-sensitive environments. * Familiarity with support analytics, product feedback loops, bug reporting, or QA processes. * Experience helping a support function move from manual and reactive to structured, scalable, and automated. LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in either Stockholm or London (with strong preference for Stockholm) where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Do you thrive at the intersection of backend engineering, cloud-native development and customer-focused digital solutions? At Sandvik Business Area Rock Processing, we’re developing technology that helps shape the future of our digital offering — and this is where you come in. Why Sandvik? Here, you’re part of a tech-driven, innovative and entrepreneurial environment where collaboration makes things move forward. We’re serious about building solutions that matter, and we believe diverse teams create stronger results. By joining Sandvik, you get to: Join a tight-knit, agile Digital Solutions team with a start-up spirit and a genuine interest in tech. Work with a customer-centric platform that includes a web interface and two native apps. Contribute to digital solutions that support real-world customer needs and continuous improvement. About the job You design, build and evolve backend solutions in a team that works close to both customers and technology. Your main focus is backend development, while your interests may also take you into areas such as React.js, Swift or Kotlin. Job responsibilities Develop backend services and contribute across design, architecture, delivery and follow-up. Build microservices as Docker containers and run them in Kubernetes on Azure. Create and maintain RESTful APIs secured with OAuth. Collaborate with colleagues and customers to improve a customer-centric digital platform. Explore digital trends and emerging technologies to keep solutions moving forward. Support continuous improvement with a strong focus on user experience. Location and flexibility Your base is at our headquarters in Svedala, and we offer hybrid, partly remote working conditions. Whether you prefer meeting customers or focusing remotely, we support a flexible way of working. Your profile You bring solid experience in modern Java and Spring Framework, together with a good understanding of backend development in cloud-native environments. A relevant academic degree is beneficial, and you communicate fluently in English — Swedish or other languages are a plus. Your background includes Modern Java and Spring Framework. Linux or Unix environments. Databases such as PostgreSQL or TimescaleDB. Test data management and mocking of external APIs. Backend development with an interest in cloud, APIs and agile ways of working. is a craft to you, and you combine technical skill with a hands-on, can-do mindset. You enjoy solving complex problems, learning new things and taking ownership, while contributing to a positive team culture where collaboration comes naturally. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information For further information about this position, please contact Anders Hovén, hiring manager, anders.hoven@sandvik.com. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts – Sweden Mårten Lindberg, Unionen, +46 (0)76 111 03 36 Jonny Hansson, Akademikerföreningen, +46 (0)76 126 45 81 Michael Wicktor-Ohlsson, Ledarna, +46 (0)70 251 44 57 Recruitment Specialist: Heidi Pynnönen How to apply Send your application no later than August 14, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0095106. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com Business area Rock Processing is a global leading supplier of equipment, service, and technical solutions for crushing, screening, breaking and demolition in the mining and infrastructure industries. In 2025, sales were approximately SEK 10 billion with about 2,800 employees.