Technical Customer Support Lead - Stockholm or London

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.   The Role The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. The Workplace Technology Lead owns everything technical a person touches when they walk into the office — onboarding, hardware, AV, cabling, and physical-security infrastructure — with Workplace Technology Staff supporting as the site scales, and works alongside the EAs, Workspace, Office Managers, and Brand/Events teams. One Lead per major site (Stockholm, London, New York, Sydney, Denver); they share playbooks and cover for one another. This role owns Stockholm.   What You'll Be Doing * Own Stockholm's workplace technology end to end — the day-to-day experience for staff and guests. Lead the Workplace Technology Staff where the site has them; do the work yourself and build the team where it doesn't. * Run the technology side of new-hire onboarding on the ground: devices staged, accounts and access provisioned, day-one setup, and the in-person welcome to Legora's tools — Workplace handles the desk and space. * Own the AV and conferencing estate — meeting rooms, all-hands, and event AV. * Inside Workplace’s office buildouts, program-manage the physical systems — cameras, badge / access-control, and structured cabling: oversee installers, hold vendors to Legora’s standards and acceptance tests, and make sure each is installed correctly, comes up on the network, and stays available. Workplace owns the buildout; you own that the tech works; Security owns access policy and monitoring. * Manage the local hardware lifecycle — provisioning, stock, repairs, returns — and be the site’s top escalation point above first-line support. * Resolve local requests through Legora’s shared service desk, working to common SLAs with automated routing. * Oversee the site’s technology spend — AV, hardware, and IT / AV vendors — forecasting with Finance and feeding the overall site budget that Workplace owns.   Who You Are * 6+ years across IT / workplace technology, AV, or facilities-adjacent technical operations, including running on-site buildouts end to end — you're comfortable owning a site. * Ready to incubate a site — happy to start as the sole technologist and build the team as the office grows. * A program manager at heart — you can scope a fit-out, keep installers, vendors, and timelines on track, and own a budget and forecast spend without drama. * Hands-on and present — this is a five-days-on-site role (you can't stage a new hire's desk or recover a dropped meeting room remotely), and you like being the person on the floor who makes the space work. * A calm partner and — where there’s a team — a steady manager who develops people; you're the point of contact when an event or VIP visit depends on the tech. * Standards-minded and ambitious — you want your site to set the bar the others copy, and you keep the next buildout cleaner than the last.   Nice To Have * AV and conferencing at scale — room design, signal flow, and acceptance testing (Neat, Zoom Rooms). * Technical program management of physical installs — structured / low-voltage cabling and commissioning of building systems. * Physical-security infrastructure — badge / access-control and camera / CCTV (e.g. Verkada): keeping it installed, networked, and available, and coordinating installers. * Office network fundamentals — Meraki and the local network spine, working with the IT Systems team. * Endpoint and onboarding logistics — macOS provisioning, Jamf / Apple Business Manager, and staging hardware for new hires. * Comfortable running support through an ITSM / service-desk platform and adopting AI-assisted, agentic automation — we run an AI-native ITSM (Serval), and exposure to tools like ServiceNow, Jira Service Management, or Freshservice transfers well. * Experience with Neat, Zoom, Meraki, Verkada, Jamf, Apple Business Manager, and 1Password.   *Please note that due to summer holidays, our response times may be a little longer than usual. We'll be reviewing applications from late July/early August. Thank you for your patience!   Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Job Description Following the evolvement of our shared operating model, two new roles have been introduced that will lead the work in our Areas together – Area Tech Manager and Area Business Manager. We believe that the dual leadership helps establish clear ownership of responsibilities and supports balanced decision-making across areas such as customer value, technical feasibility, and overall cost. We want to establish clear tech accountability for engineering execution, delivery quality, and operational excellence – ensuring end‑to‑end responsibility for technology delivery. We also want to create clear business accountability for driving key outcomes, ensuring value realization – ensuring high focus on customer and business value. We are now looking for an Area Tech Manager Finance in Corporate. The Area Tech Manager is a senior tech leader accountable for end-to-end delivery and execution within a tech area covering related products and services aligned to key business capabilities. The role ensures efficient, secure, and scalable delivery in line with strategic objectives, while maintaining strong operational performance. You will oversee multiple teams and be accountable for building and developing high-performing tech talent within the area. By enabling effective day-to-day operations, the Area Tech Manager drives delivery, addresses technical debt, and supports the development of scalable, forward-looking solutions. The role contributes to the broader Tech Center portfolio and plays a key part in delivering business outcomes through aligned and integrated technology initiatives, while fostering an inclusive and high-performing engineering culture. WHAT YOU’LL DO Domain Specific Responsibilities Leading the delivery of finance technology solutions across financial accounting, tax management, treasury and financial controlling, ensuring end‑to‑end operability and seamless integration with core business and enterprise processes. Ensuring robust, scalable and enterprise finance platforms, through close cross‑area collaboration, built on SAP as ERP and a variety of bought and in‑house developed solutions, enabling compliant, accurate and efficient financial processes. Driving architectural coherence and continuous modernization across the finance technology landscape, securing resilient system flows, high data quality and strong alignment with enterprise platforms, integration patterns and data foundations. Strategic & Delivery Leadership Translate tech strategy and business objectives into actionable plans and take overall accountability for RUN/Tech Operations within the area Oversee the delivery structure across products, services, and programs to ensure stable, scalable, and cost‑efficient tech solutions Manage dependencies, resources, and capacity to enable effective roadmap execution and support business outcomes Drive adoption of secure, robust, and scalable technologies and promote continuous improvement across the area Partner with Area Business Manager/business counterparts to align priorities and synchronize delivery Contribute to portfolio planning to ensure strategic alignment with enterprise architecture and tech strategy Financial Accountability Own and manage the area’s tech budget, ensuring efficient, transparent allocation and spend Maintain budget planning and implementation in alignment with workforce plans Optimize resource utilization while upholding strong financial accountability Architecture & Development Ensure solution architecture aligns with target architecture and collaborate with the CTO Office on strategic direction Promote effective use of tools, methodologies, and engineering standards, technical quality, operational resilience, and modern engineering practices Operational Excellence Oversee operational stability and performance, ensuring secure and resilient operations aligned with strategic goals Monitor and report technical KPIs (e.g., uptime, compliance, support) Lead proactive risk management, including incident handling and mitigation planning Drive innovation, simplification, and reduction of technical debt. Engage internal teams and external partners to support aligned and timely delivery People & Culture Lead and develop engineering talent, coaching leaders and enabling technical and delivery excellence Cultivate a culture of innovation, collaboration, and psychological safety Hold formal staff responsibility, including recruitment, contribution talks, and workforce planning aligned with broader tech strategy and capability needs Stakeholder Engagement Work closely with business stakeholders to coordinate cross‑area dependencies and secure delivery of business outcomes Act as the primary technology contact within the area and manage relevant vendor and partner relationships WHO YOU ARE We’re looking for someone who brings: Experience delivering technology solutions within Finance, covering business areas such as financial accounting, tax management, treasury management, and financial controlling. Strong understanding of end‑to‑end finance processes and workflows, where technology enables compliance, accuracy, timely reporting, and efficient business value delivery. Strong experience with enterprise finance platforms (e.g. SAP suite, Anaplan) and how these integrate with a broader ecosystem of SaaS solutions, in‑house built applications, and data platforms, with a continuous focus on modernization, integration, and high data quality. Deep expertise in software engineering, technology execution and architecture principles Proven experience in technology leadership, preferably across multiple products/services in a complex environment requiring collaboration with multiple business stakeholders Demonstrated success in leading cross-functional tech teams and delivering tech solutions at scale Experience in agile methodologies, DevOps, and continuous improvement Financial acumen and experience managing budgets and resource allocation This is a full-time position with the possibility to be based in one of our Tech locations, Stockholm or Bangalore. We recommend applying as soon as possible, but no later than 15th of August, as we will review applications on an ongoing basis.