Sökresultat för "Customer Experience"

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

Company description: Scandinavian Airlines System SAS Job description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment.  Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey.  You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization  In your first period, you will focus on understanding key service moments and journeys, while contributing to a set of prioritized improvements where you can create visible impact.  The Team You will be part of a newly established central Customer Experience & Insights team, working to strengthen how SAS works with customer experience across the organization.  We combine insight and execution, focusing on turning customer understanding into concrete improvements and embedding CX in how teams work day to day. We work closely with stakeholders across SAS to make customer experience practical, actionable, and consistent.  To be successful we believe you have Have experience within customer experience, service design, hospitality, or related areas Have worked with improving customer journeys or services in a structured and hands-on way Are comfortable driving initiatives across teams, even without formal ownership Can translate insights into concrete actions and next steps Bring a structured and pragmatic way of working, with the ability to prioritize and move things forward Build strong working relationships and collaborate effectively across functions Take ownership and are motivated by delivering tangible outcomes Have a mindset of continuous improvement and learning Are interested in how service is delivered in practice, including frontline interactions, communication, and overall customer experience  Preferred qualifications 5+ years of experience in customer experience, service design or hospitality  Proven track record of driving tangible improvements in customer journeys or service delivery Experience working in cross-functional or complex organizations Strong stakeholder management and ability to influence without formal ownership Experience using CX insights and metrics (e.g. NPS, CSAT) to drive action Fluent in English Background in travel, airline, or other service-heavy industries is a plus Based in Stockholm or ability to commute to office in Solna   Additional information Deadline for application: 10/08/26.  We encourage you to apply as soon as possible. However, due to the summer holiday period, applications will not be reviewed before 10 August. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  Desired start date: As agreed Position: Fulltime (100%) starting with a 6-month probation period   This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.  Come and fly with us!

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We're on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. We're now strengthening our Customer Experience team for the next phase of the business and are looking for a Customer Experience Specialist who gets energy from solving complex problems and making customers successful, not just closing tickets. You debug problems. You own tickets. You make customers feel heard. With a 99% customer satisfaction score, our Customer Experience team is the frontline of what we promise customers and we're raising the bar. As AI reshapes how we build and how our customers work, this role is evolving too. We want someone who's excited by that, not intimidated. What you'll actually do You'll be the person customers turn to when something's broken, unclear, or not working the way they expected. That means: Handling support across chat, email, and video, owning tickets from first contact to resolution, no handoff limbo Troubleshooting and reproducing technical issues: reading console errors, using browser dev tools, and writing clear bug reports with steps, logs, and customer impact Triaging what's a you-problem vs. an engineering-problem, and knowing how to package the latter clearly Building and maintaining knowledge base content that actually helps people self-serve, and exploring how AI can make that content smarter and more scalable Bringing customer patterns and feedback back to product, CS, and leadership. You're the voice at the table Who you are You've done this before in a B2B SaaS environment and you know what good looks like. You don't forward problems, you solve them. When a customer is frustrated, you lead with empathy and follow through with honesty. You're a strong fit if you: Have hands-on experience supporting a technical SaaS product with enterprise customers Are comfortable in a browser console. HTML, CSS, and basic JavaScript don't scare you Communicate fluently in English, in writing and on calls Follow up proactively and don't let tickets go cold Are curious about AI tools and how they can improve support quality and efficiency Thrive in a fast-moving environment where priorities shift and ownership is real Bonus points for experience in Martech, or familiarity with the Meta/Google ad ecosystem. You must be eligible to work full-time in Sweden without restriction. Why Bannerflow We live by three values: passion, collaboration, and challenge. You'll work with people who care deeply, push each other to grow, and know how to have fun doing it. Trust and ownership are real here, you'll have the space to do your best work without someone looking over your shoulder. We offer a competitive package including pension (ITP1), health allowance, parental leave top-up, health care insurance, and a hybrid setup. And with padel tournaments, hackathons, Friday beers and more, there's plenty of life outside the work too. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. Are you + Bannerflow = true? If you're the kind of person who digs into a problem rather than bouncing it, and you want to grow in a company that takes both technology and its customers seriously, we'd love to hear from you.

Observera att tjänsten är baserad i Sofia, Bulgarien. Vi hjälper dig med hela flyttprocessen. Är du redo att ta nästa steg i din karriär och arbeta i en internationell miljö? TELUS Digital Bulgaria söker nu en Digital Trust & Safety Specialist med flytande svenska och engelska. Här får du möjlighet att arbeta för en global marknadsledare inom Customer Experience (CX) samtidigt som du utvecklar din karriär i en av Europas mest spännande huvudstäder. Dina arbetsuppgifter Granska användargenererat innehåll och säkerställa att det följer företagets riktlinjer Hantera innehåll som bryter mot policys eller kan innebära säkerhetsrisker Följa interna riktlinjer och säkerställa att de tillämpas korrekt Identifiera mönster och trender för att förebygga risker och förbättra kvaliteten Bidra till en trygg och säker digital miljö för användare världen över Vi söker dig som Har mycket god känsla för detaljer Trivs med att arbeta med känsligt eller utmanande innehåll Kan fatta välgrundade beslut och motivera dem Har god analytisk förmåga och kan identifiera återkommande mönster Är strukturerad och kan hantera flera arbetsuppgifter samtidigt Erfarenhet av att utreda bedrägerier, spam eller olämpligt innehåll är meriterande Kvalifikationer Flytande svenska i tal och skrift Engelska på minst B2-nivå EU-medborgarskap eller giltigt arbetstillstånd för Bulgarien Vi erbjuder Betald introduktionsutbildning Konkurrenskraftig lön Goda utvecklings- och karriärmöjligheter Privat sjukvårdsförsäkring Över 50 personalförmåner att välja mellan Internationell och inkluderande arbetsmiljö Bonus för tips om nya medarbetare Flyttpaket Vi gör din flytt till Bulgarien så smidig som möjligt och erbjuder: Relocation Bonus på 1 500 € (utbetalas i två delar) 21 dagars kostnadsfritt boende vid ankomst Hjälp att hitta permanent boende i Sofia Arbeta mitt i Sofia Du kommer att arbeta från det moderna TELUS Tower i centrala Sofia med tillgång till: Gym Avkopplings- och spelområden Moderna arbetsytor Ett internationellt team med kollegor från hela Europa Låter det här som nästa steg i din karriär? Ansök idag och bli en del av TELUS Digital Bulgaria!

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role In this role, you'll have the opportunity to make a real impact in a fast-growing startup environment. You'll become a product expert, enabling you to effectively assist customers with their inquiries.  Your Mission engage with customers through our primary support channels: live chat (Intercom), phone calls and email. conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience and working closely with our CX full time employees. work collaboratively with other teams and external partners. You’ll Thrive in This Role If You... are proactive, takes ownership, and is detail-oriented. are able to work both independently and collaboratively, taking big ownership in learning what you need to know about the product to properly assist customers thrive in fast-paced environments and are willing to contribute wherever necessary. have an interest in savings and investing is of high merit are currently pursuing a university or college education. are fluent in both Swedish and English. are able to express yourself clearly coupled with a desire to assist and educate, as our customer interactions are in written form. are a service-minded team player. We strongly encourage applicants from all backgrounds and experiences. If your profile differs but you believe you have relevant skills and can thrive in this role, we invite you to apply and share your motivation for why you're a good fit for the position! Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

Vill du arbeta i en roll där du gör verklig skillnad i hur våra kunder upplever oss, från första kontakt till leverans och uppföljning? Vi söker nu en Customer Experience Specialist som vill ta ett tydligt ägandeskap för kundupplevelsen och vara en central del i vår transformation mot en mer kundcentrerad affär. Du är länken mellan kund, sälj och produktion och säkerställer att varje affär och projekt levereras med snabbhet, precision och en förstklassig kundupplevelse.   Om oss Vi är mitt i en transformation, från traditionell möbeltillverkare till ett av Skandinaviens ledande varumärken för moderna och kollaborativa arbetsmiljöer. På EFG & Savo designar vi möbler och lösningar som hjälper människor att mötas, samarbeta och skapa tillsammans. Med starka varumärken, tydlig designidentitet och höga ambitioner utvecklar vi framtidens arbetsplatser i hela Norden och Europa. Nu söker vi dig som vill vara med och driva denna resa, med kunden i centrum.   Om rollen Rollen har ett tydligt uppdrag: att äga och utveckla kundupplevelsen genom hela affärsflödet. Du ansvarar för att säkerställa att varje steg, från offert till order, leverans och eftermarknad, håller hög kvalitet och skapar värde för kunden. Du arbetar proaktivt, identifierar förbättringsmöjligheter och löser utmaningar innan de hinner påverka affären. Det här är en roll för dig som vill mer än att administrera, du vill påverka, utveckla och förbättra.   Dina ansvarsområden Äga och aktivt arbeta med kundnöjdhet och kundupplevelse. Vara länken mellan kund, sälj, produktion och logistik. Säkerställa ett effektivt, korrekt och affärsmässigt offert- och orderflöde. Proaktivt identifiera och lösa avvikelser innan de blir problem. Hantera reklamationer med fokus på lösning, lärande och förbättring. Driva och bidra till kontinuerliga förbättringar i service- och affärsprocesser. Stötta säljteamet i projekt och affärer för att vinna och leverera affärer. Arbeta med CRM, affärssystem och digitala verktyg för att förbättra kundupplevelse och effektivitet.   Vi söker dig som Har erfarenhet av kundnära roller, t.ex. Customer Experience, Sales Support eller liknande. Vill ta ägarskap för kundupplevelsen och affären. Är proaktiv och trivs med att ligga steget före. Har en stark känsla för service, struktur och affär. Har lätt för att samarbeta och bygga relationer. Kommunicerar obehindrat på svenska och engelska. Du ser teknik som en möjlighet och trivs med att arbeta i system, data och digitala verktyg för att skapa bättre arbetssätt och kundupplevelser.   Du kommer att trivas och lyckas om du är Nyfiken Lösningsorienterad Proaktiv Positiv även under tempo och förändring En person som tar ansvar och ägandeskap Det är meriterande om du Har erfarenhet av CRM (t.ex. HubSpot) och ERP. Har arbetat i en tillverkande verksamhet eller B2B-miljö. Har förståelse för affärsflöden från offert till leverans. Har intresse för design, produkt eller tekniska lösningar. Vi erbjuder En central roll i vår transformation mot en mer kundcentrerad affär. Möjlighet att påverka kundupplevelse, processer och arbetssätt. En dynamisk miljö där affär, design och hållbarhet möts. Engagerade kollegor och en kultur präglad av samarbete och utveckling. En roll med stort ansvar, variation och utvecklingsmöjligheter. Vem trivs hos oss? Du som vill kombinera affär, relationer och förbättring, och som motiveras av att skapa en kundupplevelse i världsklass i ett bolag i förändring. Ansökan & urvalsprocess Som en del av vår urvalsprocess kommer vi att be dig besvara några korta frågor i samband med din ansökan. Svaren hjälper oss att göra en mer relevant och rättvis bedömning av kandidater och används som ett viktigt underlag i det inledande urvalet. Du kommer att få svara på följande: Har du erfarenhet av kundtjänst, sales support eller orderhantering? Om ja, beskriv kort din roll. Ge ett exempel på när du levererat riktigt god service i en utmanande situation. Ge ett exempel på hur du säkerställer kvalitet och noggrannhet i ditt arbete när du hanterar många ärenden samtidigt. Sista ansökningsdag: 7 augusti 2026 (urval sker löpande). Placeringsort: Tranås (föredraget), Göteborg eller Stockholm för rätt kandidat. Anställningsform: Heltid, tillsvidare. Kontaktperson: Customer Service Manager Kinna Åslund, kinna.aslund@efg.se, tel: 0140-67697, HR Louise Alm-Ödeen, hr@efg.se Läs mer: www.efg.se | www.savo.com

Vill du vara med och forma framtidens kundupplevelse med hjälp av AI? För vår kund i finansbranschen söker vi nu en person som brinner för kundservice, innovation och ny teknik! Är du nyfiken på hur artificiell intelligens kan förändra och förbättra kundupplevelsen? Då kan detta vara rollen för dig! Vi söker nu en Customer Experience Specialist med AI-fokus som vill kombinera kundkontakt med utvecklingen av nästa generations AI-drivna lösningar. Hos oss får du en unik möjlighet att påverka både kundresan och produktutvecklingen i ett snabbväxande och framåtblickande företag. Om rollen I den här rollen blir du länken mellan våra kunder och vår produkt. Du hjälper användare att få ut maximalt värde av våra tjänster samtidigt som du bidrar till utvecklingen och förbättringen av våra AI-agenter. Genom daglig kontakt med kunder får du värdefulla insikter om deras behov och utmaningar – insikter som du sedan omsätter till förbättringar i våra AI-lösningar. Rollen passar dig som trivs i en dynamisk miljö där kundupplevelse, innovation och teknik möts. Detta är ingen chefsroll, utan en möjlighet för dig som vill kombinera människonära arbete med produktutveckling och AI. Dina huvudsakliga arbetsuppgifter Bidra till utvecklingen och förbättringen av våra AI-agenter Leverera kundsupport i världsklass via flera olika kanaler Identifiera kunders behov, utmaningar och återkommande frågor Samarbeta nära produktteamet för att utveckla och optimera våra AI-lösningar Bidra med idéer och förbättringsförslag som stärker kundupplevelsen Testa nya funktioner och säkerställa att de möter kundernas förväntningar Träna, utvärdera och förfina AI-genererade svar baserat på verkliga kundinteraktioner Genomföra AML-kontroller (Anti-Money Laundering) och stötta relaterade compliance-processer Vi söker dig som Har erfarenhet av kundservice, kundsupport eller kundupplevelsearbete Är kommunikativ och har ett genuint kundfokus Har ett stort intresse för AI, digitala verktyg och ny teknik Är nyfiken, initiativrik och lösningsorienterad Trivs med samarbete och att arbeta i team Behärskar svenska och engelska flytande i tal och skrift Teknisk bakgrund är meriterande, men inget krav Därför ska du välja oss ✨ En spännande och unik roll där kundupplevelse möter AI-utveckling ✨ Möjlighet att påverka och forma en innovativ AI-produkt ✨ En entreprenöriell miljö med högt tempo och stora utvecklingsmöjligheter ✨ Korta beslutsvägar där dina idéer snabbt kan bli verklighet ✨ Ett engagerat och stöttande team som arbetar mot gemensamma mål ✨ Goda möjligheter till personlig och professionell utveckling Vill du vara med på resan? Vi letar efter dig som vill göra skillnad, utvecklas tillsammans med oss och vara med och skapa framtidens kundupplevelse med hjälp av AI. Välkommen med din ansökan!

SAVR is a fast-growing Swedish fintech company on a mission to reinvent investing. We empower investors with a platform that offers lower fees, greater transparency, and a radically improved experience. We’re not just building another investment service — we’re reimagining how financial products should work for people, not just institutions. As part of our ambitious, innovative and curious team, you’ll help shape the future of investing in Sweden and beyond. The Role  As a Customer Experience Specialist at SAVR, you’ll become a true product expert and the voice of our customers. You’ll help investors navigate our platform with confidence, provide thoughtful and proactive support, and play a key role in continuously improving how we communicate, solve problems, and deliver value. Working closely with your CX teammates and other teams across SAVR, you’ll help shape how great customer experiences are built and scaled. Your Mission Engage with customers via live chat, email, and phone, ensuring every interaction feels personal, supportive, and efficient Conduct simple analyses to understand customer inquiries and identify opportunities for improvement Proactively address recurring issues to enhance the overall customer experience Handle various back-office tasks such as onboarding and offboarding customers, including KYC, AML, and MAR-related processes, as well as managing customer transfers in and out - always ensuring compliance, accuracy, and a smooth customer journey Collaborate with internal teams and external partners to resolve queries and share insights Contribute to developing best practices and smarter ways of working as our customer base grows You’ll Thrive in This Role If You... Have experience in a customer-centric or support-focused environment Are proactive, detail-oriented, and calm under pressure - whether it’s quiet or stormy Communicate clearly and empathetically, both in writing and speech Enjoy problem-solving and thinking one step ahead for the customer Value teamwork but are equally comfortable working independently Are genuinely curious about finance and investing Have a service-first mindset and thrive in a fast-moving environment Speak and write fluent Swedish Our Cultural DNA At SAVR, we’re: 🧠 Open-minded – we embrace new ideas, diverse perspectives, and continuous learning 🚀 Bold – we take smart risks, move fast, and aren’t afraid to fail forward 🤝 Honest – we value transparency, feedback, and doing the right thing We’re a startup, so things can be a little messy — and that’s part of the thrill. If you thrive in building as a team and handling uncertainty, you will fit right in.  What’s In It for You You’ll join a product- and design-driven company where your work has real impact. We keep things lean, move fast, and genuinely care about the experience we deliver — for customers and for each other. Here’s what we offer: 💻 Top-tier work gear 💰 Competitive salary 🏃‍♀️ Generous wellness allowance 🤒 Insurance package 🌱 Occupational pension and long-term savings support 🏢 Office-first approach to foster collaboration and quick decision-making — with flexibility when you need it (4+1) 🥗 Stocked pantry, plus regular social gatherings and wellness activities to keep energy and culture high Our Commitment to Diversity SAVR is an equal opportunity employer. We welcome people from all backgrounds, identities, and experiences. We believe diverse teams build better products and are committed to creating an inclusive workplace where everyone can thrive. Ready to Join Us? We’d love to hear from you. Apply now or reach out with any questions — and let’s build something meaningful together.

Are you passionate about customer service and looking to join an international company where collaboration, quality and continuous improvement are part of everyday work? On behalf of Wella Company, we are now looking for three Customer Success Agents to support the Nordic Customer Success team during a period of parental leave coverage. About the Company Wella Company is one of the world´s leading beauty companies with iconic brands such as Wella Professionals, OPI, Clairol, Nioxin and ghd. Operating in more than 100 countries, Wella is committed to innovation, sustainable growth and delivering an exceptional customer experience. The Role As a Customer Success Agent, you will manage customer orders from order placement through delivery and invoicing while ensuring an outstanding customer experience. You will handle customer inquiries via phone and email, support promotional activities, coordinate with internal stakeholders and contribute to continuous process improvements. You will work closely with colleagues across Customer Success, Sales, Logistics and Finance in a collaborative Nordic team where no two days are the same. Your Profile For this role we are looking for someone who: Has previous experience in customer service and order management or administration. Is comfortable working in multiple systems simultaneously and enjoys structured administrative work. Thrives in a fast paced environment and can prioritize effectively. Has excellent communication skills and enjoys building relationships with both customers and colleagues. Is proactive, detail oriented and solution focused. Experience with SAP, CRM or ERP systems, Order to Cash processes or the FMCG or retail industry is considered an advantage. Language requirements We are recruiting for three different positions, and you should be fluent in Swedish, Danish or Finnish, depending on the role you are applying for. Professional English is required for all positions, as it is the company´s business language. Additional Nordic language skills are considered a plus. Why Wella? At Wella, you will join a supportive and experienced team in an international organization with well known brands and a collaborative culture. The role offers a comprehensive onboarding program, hybrid working and the opportunity to develop within a global company. Interested? We review applications continuously, so don´t hesitate to submit your application today. We look forward to hearing from you!

Location: Greece Salary: From €1,300 gross per month + 14 salaries per year Are you fluent in Norwegian or Danish and passionate about delivering excellent customer service? Join an international team in Greece and support customers for some of the world's leading brands. This is a fantastic opportunity to build your career while enjoying life in one of Europe's most beautiful destinations. Your Responsibilities Provide exceptional customer support via phone, email, and chat Assist customers with inquiries, account issues, and product-related questions Resolve customer concerns professionally and efficiently Identify customer needs and provide suitable solutions Maintain accurate records of customer interactions Collaborate with internal teams to ensure a seamless customer experience Deliver a high level of service while meeting quality and performance targets What We're Looking For Fluent Norwegian or Danish (written and spoken) Good command of English Previous customer service experience is an advantage but not required Excellent communication and problem-solving skills Customer-focused with a positive and professional attitude Comfortable using computers and multiple systems Ability to work in a fast-paced, multicultural environment Willingness to relocate to Greece What We Offer Relocation Package Flight ticket to Greece fully covered Free hotel accommodation upon arrival Assistance with securing long-term accommodation No relocation costs for you Salary & Benefits Starting salary from €3,500 gross per month 14 salaries per year Performance-based bonuses Private health insurance Employee referral bonus program Exclusive corporate discounts Training & Career Growth Fully paid training provided by certified instructors Ongoing coaching and professional development Clear career progression opportunities within a global organization Work with internationally recognized brands Life at Work Modern office facilities Free online Greek language courses Company events and team-building activities Inclusive and multicultural work environment Great Place to Work® Certified employer Ready for Your Next Adventure? If you're looking to combine an international career with the Mediterranean lifestyle, we'd love to hear from you. Apply today and start your new career in Greece!

YOUR MISSION LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £24,785 plus monthly commission (OTE £28,000+) START DATE: 03rd August 2026  OUR RECRUITMENT PROCESS: * Application * Email inviting you to an assessment centre at our office in Dargan. we will assess via role play, interview & Team work sessions. These will be carried out on the 7th July & 15th July 2026. Assessment centres should last no longer than 90 minutes.  * Job offer & pre-employment checks YOUR PROFILE Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do.    Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus.  We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.    WHAT WILL YOU BE DOING? (Not limited to) * First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience * Providing support to customers around both technical and non-technical queries from product and service questions to account and billing support (full training provided) * Direct customers when appropriate to other departments to address their needs * Accurately recording/logging interaction with customers and updating account information * Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators * Working in a busy but fun and supportive environment * Carrying out retention-based calls—engaging with customers who may be considering leaving, identifying their concerns, and working to find the right solution to retain their business * Understanding customer needs and pain points to offer personalised solutions, support, or guidance   WHAT WILL YOU BRING? * Compassion - Customers must be able to sense that you really care about them * Positive energy - Willing to learn every day and also go the extra mile for each customer * Exceptional telephone manner - Customers must feel like you can relate to them through effective communication * Cool head under pressure - You must be able to handle the easy and hard times * Inspiring ‘can do’ attitude - You must be willing to do and best your best every day * Team spirit - good customer service takes teamwork and working well with others is essential to your success * Confidence - We are looking for people’s people who can establish common ground, draw strength from setbacks and influence others * Flexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing   WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are:   ‘Make a Difference’- Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure.   ‘Be Yourself’- Fibrus is committed to building a diverse, talented, and dedicated workforce.  We appreciate that you may not meet every single requirement listed but don’t let that discourage you.  If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!   ‘Be Tenacious’- With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!   ‘Work Together’- We put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.   AND JUST SOME OF WHAT WE CAN OFFER YOU * 25 days annual leave plus statutory/bank holidays * Private healthcare, life assurance, annual personal health “MOT” & a company pension plan * Shared parental leave, paternity leave and enhanced maternity leave * Monthly commission scheme & career path opportunities * Paid support for the loss of a child * Support for colleagues going through the menopause * Complimentary access to LinkedIn Learning * Free financial advice and support through Kith and Kin * Flexible working including hybrid working * Industry leading work events and colleague days #fibrus     At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Bayelsa About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

At Net Insight, we are transforming live broadcasting, giving millions of viewers worldwide access to the biggest live events. Since 2021, we’ve been scaling a new business unit focused on Synchronization. Our cutting-edge synchronization platform, Zyntai, has already made a big impact on the global 5G market — and we’re accelerating!  We are looking for a System Engineer to join our HQ team and help accelerate international project delivery. If you are passionate about innovative telecom technologies, enjoy working closely with customers, and want to shape the future of 5G synchronization, this could be the role for you!    ABOUT THE ROLE Net Insight’s Synchronization business area is expanding. We are now looking for a System Engineer to join our team working in both national and international versatile projects. Together with people that are excited about innovative technology projects and driving customer success, you will deploy our unique solution for transporting time with extremely high precision over IP infrastructure. ABOUT THE POSITION  As a System Engineer within our Customer Success Sync team, you will play a key role in expanding our telecom operator business in selected target markets. You will support customer engineering teams in project execution, with a particular focus on mission-critical sync network deployments. You collaborate naturally across customers and internal teams, build trust through your expertise, and take ownership of your work. You are curious, analytical, and motivated by solving complex technical challenges while driving activities forward independently. You will be part of our global Synchronization team, based at our headquarters in Sweden, with the flexibility to work remotely in a hybrid setup.  Key Responsibilities: Act as a trusted advisor to customers, supporting them with network design, integration, testing and commissioning of Net Insight’s Synchronization Solutions Lead technical investigations, troubleshooting and performance analysis in complex customer environments  Develop and deliver technical documentation, workshops and customer training sessions Work closely with our global network of resellers and system integration partners providing technical guidance throughout the project lifecycle Travel regularly to support customers and partners in project execution phases and establish close collaboration with customer engineering teams.  Collaborate closely with R&D and sales engineering teams to share insights, solve challenges, continuously improve customer experience and how we work.   WHO WE ARE LOOKING FOR  We are looking for a tech-savvy, customer-focused professional who thrives in a fast-paced collaborative team environment. We believe you are a clear and confident communicator with ability to deploy complex technology in a structured and customer-oriented way. Qualifications:  5+ years experience in Systems Engineering (preferably both hardware and software). Strong understanding of IP networking, L2/L3, and complex system integrations. Proven ability to lead technical investigations and drive projects to successful completion.  Understanding of 5G networks and mobile technology. Experience with synchronization technologies is considered a plus.  A relationship-driven mindset and the ability to build trust with customers, partners, and internal teams.  Master or bachelor’s degree in Computer Science, Electrical Engineering, Communication Engineering, or equivalent industry experience.  Willingness and ability to travel regularly.  WHY NET INSIGHT?  At Net Insight, you will be part of a dynamic, global company with a collaborative and innovative culture. We offer flexibility, support work-life balance, and give you the opportunity to work with cutting-edge technology that plays a critical role in the future of 5G and broadcast synchronization.  Join us and help shape the future of mission-critical media and telecom networks.  WELCOME TO APPLY The position is permanent, full-time employment located in our headquarters in Solna. We value work-life balance; therefore, you can combine remote work and work from the office. For more information about this position, please contact Marie-Louise Hanning, Hiring Manager, at marie.louise.hanning@netinsight.net.  ABOUT NET INSIGHT  Net Insight (Nasdaq: NETI B) provides the highest performing, most open video transport and media cloud technology for content providers as the industry standard for flexibility and service across live contribution, distribution and remote production media workflows. For over 25 years, the world’s leading content owners, broadcasters, production companies, service providers and enterprises have trusted Net Insight’s Emmy® Award winning Nimbra technology to guarantee media delivery. Today, Net Insight partners with hundreds of customers in over 70 countries to ensure media flows across managed and unmanaged IP networks, and the cloud – from anywhere, to everywhere. It enables customers to get the best from any mix of virtualized, cloud and IP technology and is the only platform to support all the major industry standards, protocols and clouds. Welcome to Net Insight, where innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company. Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact

The Role… This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties... * To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the departments SLA’s. * Offering a pro-active service to our diverse membership through telephone and email. Duties including but not limited to membership administration and club and restaurant enquiries. * Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members.- bookings * Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines. * You will be part of a team responsible for the general administration of The Americas houses (and future house openings). Along with table reservations and event queries for US properties. * Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions. * Supporting other departments with information requests etc. * Plus any ad-hoc projects given by the Head of Support / Soho Support Manager * Performs all other duties assigned by Manager/Supervisor Requirements / Qualifications... * At least one year of customer facing experience, preferably in a membership environment. * Experience in working to personal and departmental targets, SLA and KPIs * An enthusiasm for providing first class customer service is a must. * Experience of working with Salesforce/ CRM System and Open Table. * Experience of communicating in a friendly but professional manner in fluent English. * Experience of working in a fast-paced team environment. * Excellent verbal & written communication skills in English. * Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail. * You will have a professional telephone manner and strong written correspondence skills. * IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail. * Highly motivated, adaptable and able to demonstrate a willingness to learn & progress. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $22—$23 USD

About us Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Customer Support Officer (Offline State Support) Department: Customer Support Operations Reports to: Regional Team Lead Location: Ughelli, Delta State About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values. The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback. Responsibilities * Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms. * Provide prompt, accurate, and high-quality responses to customer inquiries and service requests. * Log all customer support requests accurately for tracking and follow-up. * Coordinate with relevant internal teams to ensure timely resolution of customer issues. * Escalate complex or unresolved issues to the Regional/State Team Lead as required. * Adhere to approved communication scripts, service guidelines, and operational procedures. * Collect and document customer feedback on products and services to support continuous improvement. * Identify customer needs and offer appropriate solutions to ensure satisfaction. * Build and maintain strong, trust-based relationships with customers through clear and effective communication. * Maintain confidentiality and data privacy of customer information at all times. Experience & Background * Minimum of 1–2 years of relevant customer service or support experience. * Minimum educational qualification of BSc or HND. * Must have completed NYSC or possess a valid exemption/exclusion certificate. Skills & Competencies * Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications). * Strong problem-solving and issue-resolution abilities. * Customer-centric mindset with high empathy and emotional intelligence. * Ability to collaborate effectively with internal cross-functional teams. * Meticulous attention to detail for tracking, documentation, and data logging. * Strict adherence to operational procedures, data privacy, and confidentiality guidelines. What success looks like in this role * High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions. * Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries. * Accurate and thorough logging of all customer interactions to prevent unresolved gaps. * Strong operational discipline with minimal escalations due to unresolved baseline issues. * Proactive collection of customer feedback that leads to actionable internal service improvements. Why join us * Competitive compensation, benefits, and career growth opportunities. * Support for professional development.

Customer Retention Executive We are looking for a Customer Retention Executive to protect and grow our long-term client relationships across our Accounting-as-a-Service product. This person will take ownership of at-risk accounts, working closely with accountancy professionals and small business clients to resolve issues, reduce churn, and identify opportunities to deepen the relationship over time. About 1st Formations At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence. Why Join Us Now? You'll be joining a business with strong momentum, clear direction, and real opportunity for progression. • £18m annual revenue, including £9m ARR • Over 1 million companies formed • Certified B Corp and Carbon Neutral Business • Forecast to grow 5x–10x over the next three years THE ROLE We're looking for a commercially minded, customer-focused Customer Retention Executive to protect and grow our client base across our Accounting-as-a-Service product. You'll own the retention experience — proactively engaging with customers, understanding their needs, and stepping in early when accounts show signs of risk. This is a relationship-driven role at its core: you'll balance customer advocacy with commercial objectives, turning at-risk accounts into loyal, long-term clients. Key Responsibilities • Proactively engage with existing customers to understand their needs, address concerns, and identify opportunities to retain and grow accounts through tailored solutions and timely interventions • Take ownership of at-risk customers, managing objections and resolving service issues to rebuild confidence and prevent churn • Act as a trusted point of contact for accountancy professionals and small business clients, balancing customer advocacy with commercial objectives • Collaborate closely with internal teams to deliver outcomes that reinforce customer confidence and loyalty • Analyse customer behaviour and monitor retention and usage metrics across our accountancy-focused platforms to identify at-risk accounts early • Continuously refine engagement strategies based on data to improve customer lifetime value • Maintain accurate, up-to-date records of customer interactions, risk flags, and outcomes in internal systems What We're Looking For • Proven experience in a customer retention, account management, or client relationship role, ideally within the accountancy sector or accountancy technology platforms • Commercially minded and customer-focused, with a strong ability to build lasting client relationships and reduce churn in a fast-paced environment • Confident managing objections and resolving service issues while keeping the client's confidence intact • Good understanding of accountancy workflows and practitioner challenges, so you can offer solutions that genuinely reflect client needs • Data-driven and resilient: comfortable analysing customer behaviour and retention/usage metrics to inform your approach • Motivated by results, with a track record of improving customer lifetime value and delivering a consistent, positive customer experience • A strong collaborator, able to work closely with internal teams to escalate and resolve issues What We Offer • £30,000-£35,000 salary and comprehensive benefits package • Hybrid working model (3 days in office; 2 days from home) • A genuine opportunity to shape and build retention processes from scratch • Clear progression pathways as the practice scales • A culture that values ownership, impact, and continuous improvement Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.