Customer Experience Specialist

FEQ327R156 Mission  As a Sr Specialist Solutions Architect (SSA) - ML & AI Engineer, you will be the trusted technical ML & AI expert to both Databricks customers and the Field Engineering organization. You will work with Solution Architects to guide enterprise and strategic customers in architecting production-grade ML & AI applications on Databricks, while aligning their technical roadmap with the continually evolving Databricks Data Intelligence Platform. You will continue to strengthen your technical skills through applying cutting edge technologies in GenAI, MLOps, and ML more broadly, expanding your impact through mentorship, and establishing yourself as an AI thought leader. The impact you will have: * Architect production level ML & AI workloads for customers using our unified platform, including agents, end-to-end ML pipelines, training/inference optimization, integration with cloud-native services, MLOps, etc.   * Serve as trusted practitioner for enterprise GenAI solutions, including RAG architectures, agentic systems (tool-calling agents, multi-agent orchestration, guardrails), natural language querying of structured data, AI evaluation and observability, and monitoring systems * Build, scale, and optimize customer AI workloads and apply best in class MLOps to productionize these workloads across a variety of domains * Provide advanced technical support to Solution Architects during the technical sale ranging from feature engineering, training, tracking, serving to model monitoring all within a single platform, as well as participating in the larger ML SME community in Databricks * Collaborate cross-functionally with the product and engineering teams to represent the voice of the customer, define priorities and influence the product roadmap, helping with the adoption of Databricks’ AI offerings What we look for: * 7+ years of hands-on industry ML experience in at least one of the following: * ML Engineer: Build and maintain production-grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring. * AI Engineer: Experience with the latest techniques in LLMs & agentic systems including vector databases, fine-tuning LLMs, AI guardrail systems, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI * Experience with data engineering, or a good understanding of the concept of data engineering * Experience communicating and/or teaching technical concepts to non-technical and technical audiences alike * Passion for collaboration, life-long learning, and driving business value through ML & AI * [Preferred] 5+ years customer-facing experience in a pre-sales or post-sales role * Can meet expectations for technical training and role-specific outcomes within 3 months of hire * This role can be remote, but we prefer that you be located in the job listing area and can travel up to 30% when needed   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results. We are now seeking a Senior Technical Project Manager for one of our clients. About the assignment: A globally experienced technical project lead and field support specialist with a strong background in commercial and technical environments. Responsible for supporting complex product introductions and Pilot Partner operations by securing customer uptime, coordinating stakeholders across the value chain, and providing advanced technical support in the field. Acts as a key link between customers, dealers, distributors and R&D, while driving continuous improvement through feedback, learning and operational insights from real-world customer use. Education Academic degree or relevant work experience, preferably in commercial aftersales or technical disciplines (e.g. engineering). Work experience Experience from the automotive industry in relevant technical or commercial roles. Experience from product development, such as ECU development, component development, system testing, or from commercial aftersales technical roles such as Technical Support, Sales Engineer or Master Technician. Experience from working in a workshop environment with customer vehicles. Experience using software-based diagnostic and troubleshooting tools for trucks or buses. Experience working in international and cross-cultural environments. Competence and skills Excellent communication and collaboration skills, with the ability to align and influence stakeholders at different organizational levels. Strong team collaboration skills and a genuine willingness to support colleagues, dealers and customers whenever needed. Strong understanding of customer needs and operational requirements. VCB competence. Analytical mindset with the ability to identify, investigate and explain technical problems. Structured, organized and proactive, with a high level of initiative and ownership Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us. Please apply directly through our system with: - Your updated CV in english - Availability to start the assignment In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employmxent, education and personal qualities. Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid. Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.