Vill du vara med och ta nästa steg i resan att ställa om vår supportavdelning? Vi söker en modig ledare som vill forma ett modernt kundmöte där mänsklig empati förstärks av smart teknik. Hos oss på Spiris får du chansen att arbeta tillsammans med engagerade kollegor och samtidigt driva en spännande förändringsresa.

Som en Support & Sales Department Manager på Spiris kommer du att

Coacha samt agera mentor för Team Managers för att utveckla ett självständigt ledarskap och skapa en trygg arbetsmiljö där medarbetare mår bra, utvecklas och når sina mål.

Driva resan mot en mer proaktiv säljkultur där vi ökar värdet för våra kunder och skapar nya affärsmöjligheter i varje samtal, vilket hjälper oss att behålla och utveckla våra kunder över tid.

Skapa en engagerande kultur där vi tillsammans firar framgångar, lär oss av våra utmaningar och ständigt utvecklar vårt sätt att möta kunden.

Fatta smarta och datadrivna beslut kring vår servicegrad och resursplanering för att balansera hög tillgänglighet och en fantastisk kundupplevelse med sund lönsamhet.

Vara närvarande på vårt huvudkontor i Växjö 3-4 gånger i månaden då hela avdelningen är placerad där.

Vad vi tror att du kan och har gjort

Du har erfarenhet av att leda andra ledare inom kommersiella eller komplexa verksamheter vilket är ett krav för denna roll.

Du har förmodligen ansvarat för en avdelning/enhet/funktion med minst 50 anställda tidigare

Du har en dokumenterad bakgrund inom förändringsledning

Du besitter en djup förståelse för hur en optimal resursplanering fungerar i en modern supportorganisation.

Det är meriterande om du har arbetat med programvarutjänster eller abonnemangstjänster samt har god förståelse för plattformar som HubSpot, Salesforce eller Puzzel.

Det är meriterande om du tidigare har drivit en framgångsrik och proaktiv försäljning till befintlig kund.

Du talar och skriver både svenska och engelska helt flytande vilket krävs i vårt dagliga arbete.

Förmågor och personliga egenskaper

Förändringsbenägenhet: Du har en positiv inställning till förändring och ser teknisk utveckling som en spännande möjlighet att uppgradera ditt eget samt hela supportavdelningens bidrag.

Datadriven beslutsförmåga: Du använder tillgänglig data och analysverktyg för att underbygga dina förslag samt beslut istället för att enbart lita på magkänslan.

Prestigelöshet: Du skapar en tillåtande miljö runt dig där dina medarbetare vågar ställa frågor, lära av sina misstag och testa nya idéer.

Samskapande: Du är en person som andra vill följa. Du har en naturlig förmåga att få människor att arbeta mot ett gemensamt mål och skapar engagemang och rörelse i de sammanhang du verkar i.

Vår rekryteringsprocess

Vår standardsprocess består av två-tre intervjutillfällen och tester. Testerna väljer vi ut baserat på tjänsten och kan innefatta logik- och personlighetstest eller caseuppgift. Vårt mål är att vi ska få en tydlig bild av varandra för att se om vi är en bra match, samtidigt som vi gör processen trevlig och lagom lång för dig.

Livet på Spiris

Hos oss ska du utvecklas, må bra, göra skillnad och ha kul på vägen. Vi välkomnar dig precis som du är, för vi vet att olikheter gör oss bättre. Vi strävar efter att ligga i framkant – AI och en snabbföränderlig techvärld är en naturlig del av vår vardag. Vi drivs av att utforska ny teknik och söker dig som vill testa nytt och växa med oss. När vi mår bra och utvecklas, kan vi också stötta landets företag maximalt. En sann win-win.

Vår hybrida kultur ger dig flexibilitet i vardagen, samtidigt som våra kontor fungerar som viktiga mötesplatser för gemenskap och inspiration. Vårt hjärta och huvudkontor finns i Växjö och vi har även kontor i Malmö, Göteborg och Stockholm. Hos oss blir du en del av ett härligt gäng på omkring 500 kollegor.

Ansökan

Vi kommer påbörja urvalsprocessen efter sommaren. Du är varmt välkommen med din ansökan redan idag, men senast den 9 augusti.

Roll

Support & Sales Department Manager

Kategori

Chefer och verksamhetsledare

Plats

Växjö

Publicerad

26 juni

Sista ansökningsdag

9 augusti

Källa

Arbetsförmedlingen

Taggar för det här jobbet

Kundtjänstchef Svenska Engelska

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Visuell MerchandisingStylingKundupplevelse