Senior ServiceNow Engineer

LightFeather is seeking a Scrum Master to support a federal cloud modernization program at a large agency client. In this role, you will serve as the agile backbone for a cloud engineering team focused on Google Cloud Platform (GCP) delivery, facilitating the full Scrum framework and keeping sprint execution on track across a fast-moving, technically oriented team. This is a dedicated Scrum Master position — you will own the agile process. You will work directly alongside a Product Owner and technical lead, interface periodically with federal stakeholders, and serve as the team's go-to resource for sprint status, task tracking, and ceremony cadence. The right person brings solid Scrum fundamentals, an adaptable mindset, and the communication skills to hold their own in a room with senior engineers and agency customers alike. Location: Hybrid, On-site 4 days/week in Washington, D.C. 20006 and 1 day Telework Job Type: Full-time Salary: $90,000–$115,000 annually, based on experience level. Clearance Requirement: Active Secret or Top Secret Security Clearance KEY RESPONSIBILITIES * Facilitate all Scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives * Drive sprint demos at the close of each sprint, managing the facilitation cadence * Partner with the Product Owner to refine the backlog, write and break down user stories and subtasks, and maintain sprint board accuracy in Jira * Serve as the primary point of contact for sprint status visibility — pulling reports, tracking task ownership, and keeping the team and leadership informed * Maintain documentation and reference materials in SharePoint; coordinate with the BA on documentation deliverables as needed * Monitor and manage ServiceNow tickets as integrated with the Jira workflow, providing timely status updates to stakeholders * Support change management activities at a high level, coordinating with technical team members on pipeline and security-related stories * Act as an agile culture carrier for the team — setting the standard for how work gets tracked, communicated, and completed REQUIRED QUALIFICATIONS * U.S. Citizenship * Active Secret or Top Secret security clearance * 5-8 years of experience as a Scrum Master in an IT or software delivery environment * Certified ScrumMaster (CSM) or equivalent Scrum/agile certification * Demonstrated experience facilitating all Scrum ceremonies and managing sprint execution end-to-end * Proficiency with Jira (Atlassian) for story writing, subtask management, and sprint tracking * Working knowledge of at least one cloud platform (AWS, Azure, or GCP) — specific platform expertise not required, but cloud familiarity is * High-level understanding of DevSecOps concepts and delivery pipelines, sufficient to contextualize team stories and facilitate grooming conversations * Familiarity with ATO (Authority to Operate) processes and federal IT security frameworks (e.g., NIST 800-53, FedRAMP) at a conceptual level * Strong interpersonal and communication skills — able to engage confidently with engineers, product leadership, and federal customers * Ability to work on-site in Washington, DC five days per week PREFERRED QUALIFICATIONS * Experience supporting federal IT programs or government cloud modernization initiatives * Familiarity with Google Cloud Platform (GCP) specifically — this is a nice-to-have, not a requirement * Experience with SharePoint for documentation management and team knowledge repositories * Familiarity with ServiceNow, particularly in environments where it is integrated with Jira for ticketing and work intake * Certified Scrum Product Owner (CSPO) or SAFe certification * Cloud certification from any major provider (AWS, GCP, or Azure) demonstrating foundational cloud literacy * Background supporting change management activities in an agile delivery context   Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.   LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. * Location: Fully Remote (EST hours) * Job Type: Full-time * Salary: $90,000–$115,000 annually, based on experience * Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance Responsibilities: * Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. * Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. * Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. * Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. * Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. * Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. * Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. * Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. * Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. * Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. * Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: * Active DHS Public Trust clearance or higher. * 9+ years of hands-on experience with ServiceNow platform development and administration. * ServiceNow Certified System Administrator (CSA). * Strong expertise in ServiceNow App Engine and custom application development. * Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. * Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. * Proven ability to lead development teams and ensure efficient, high-quality solution delivery. * Experience working in Agile environments with tools like Jira or Azure DevOps. * Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. * Experience working with Amazon Web Services (AWS). * Strong scripting skills in JavaScript, GlideScript, and Flow Designer. * Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. * Strong leadership and mentoring skills, with experience managing development teams. * Exceptional problem-solving, analytical thinking, and troubleshooting abilities. * Excellent stakeholder management, communication, and presentation skills. * Conflict resolution expertise to mitigate risks and ensure project success. Preferred: * Experience with HR Service Delivery (HRSD) solutions within ServiceNow. * Deep expertise in ServiceNow platform architecture and solution design. * Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. * Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.