Business Development Team Manager

Job Title: Client Manager (contractor) Location: Toronto, ON (Hybrid) Schedule: Monday - Friday Note: This is a contract role. No visa sponsorship is available.   About the Role We are seeking a highly motivated and results-driven Client Manager to join our team as a contractor in the fast-paced and dynamic ad tech industry. As a Client Manager – publisher side, you will be responsible for managing and growing relationships with our clients, which may include advertisers, publishers, agencies, or other stakeholders. Your primary focus will be to ensure client satisfaction, drive revenue growth, and maximize the value of our advertising technology solutions。   Key Responsibilities Client Relationship Management: * Serve as the main point of contact for assigned clients, building and maintaining strong relationships. * Understand clients' business objectives, challenges, and needs to effectively position our ad tech solutions. * Conduct regular check-ins, meetings, and business reviews to ensure client satisfaction and identify growth opportunities. * Collaborate with cross-functional teams, such as sales, operations, and product, to deliver exceptional service and support to clients. Account Growth and Revenue Generation: * Identify opportunities to expand existing client accounts by upselling additional products or services. * Collaborate with the sales team to support new business development efforts, including preparing proposals, presentations, and conducting product demonstrations. * Proactively identify and pursue opportunities for revenue growth within the assigned client portfolio. * Analyze client performance data and metrics to identify areas for improvement and optimization. Campaign Management and Optimization: * Work closely with clients to understand their advertising campaigns' goals, target audience, and success metrics. * Oversee the end-to-end campaign management process, including campaign setup, launch, optimization, and reporting. * Monitor campaign performance, identify issues or trends, and make data-driven recommendations to improve results. * Collaborate with internal teams to ensure seamless execution of campaigns, resolve technical issues, and troubleshoot any operational challenges. Industry Knowledge and Market Insights: * Stay updated on industry trends, market dynamics, and emerging technologies in the ad tech industry. * Develop a deep understanding of our ad tech solutions, features, and capabilities to effectively communicate their value to clients. * Share market insights, best practices, and industry trends with clients to position yourself as a trusted advisor.   Qualifications * Bachelor's degree in a relevant field (Marketing, Business, or related discipline) or equivalent work experience. * 0-2 years of experience as an Account Manager or similar client-facing role in the ad tech industry. * Solid understanding of the digital advertising ecosystem * Strong communication, negotiation, and relationship-building skills. * Analytical mindset with the ability to interpret data, identify trends, and provide actionable insights. * Strong organizational and time management skills * Ability to work on-site 5 days a week in our Mountain View office    Culture Fit * Integrity – Act ethically and transparently, even when no one is watching. * Customer Focus – Prioritize understanding and exceeding partner needs to build strong, lasting relationships. * Business Expertise – Continuously deepen your knowledge of programmatic advertising to deliver high-quality, impactful solutions. * Results Driven – Consistently pursue meaningful outcomes, exceed goals, and push the business forward. This is an excellent opportunity for an ambitious and driven individual to take their career to the next level and build a long-term career in the digital advertising space.

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.  💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 124+ million registered users and 252.000 active partners across 20 countries, have together already saved 473+ million meals from going to waste - avoiding over 1.278 Million tonnes of CO2e! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.  As a Business Development Representative, you will play an important role in the growth of Too Good To Go in Canada. Reporting to the Key Account Team Lead, you’ll support the development of sales strategies to acquire new national Key Account partners and be a crucial part of the successful onboarding of their stores onto our marketplace. You may also lead the sales strategies for smaller partner acquisition. You will support these accounts and their stores through onboarding and rollout. Your responsibilities: * Proactive Business Development * Identify and engage new partners through structured outbound prospecting (calls, email, LinkedIn) * Execute multi-touch outreach cadences and adapt messaging based on response and conversion data * Identify and engage key stakeholders within target accounts to generate qualified entry points * Qualification * Conduct initial discovery to assess partner fit, business need, and potential opportunity size  * Prioritize high-quality opportunities and ensure only qualified leads are progressed to the Key Account team * Pipeline Generation * Consistently generate qualified meetings that convert into pipeline * Maintain a healthy pipeline through disciplined daily outreach and follow-up * CRM & Handoff Discipline * Maintain accurate and up-to-date records in Salesforce, including activities, notes, and next steps * Provide clear, structured handoffs to Key Account Managers with context on partner needs, stakeholders, and opportunity scope * Track outreach activity and outcomes (e.g., response rates, meetings booked) and adjust approach based on results * Account Research & Targeting * Conduct research to identify high-potential accounts, including multi-location and franchise opportunities * Map key stakeholders and identify relevant business triggers to inform outreach * Onboarding & Partner Support * Support onboarding and rollout by assisting with training and activation of new partners * Assist with post-sales support to ensure partners are set up for success * Cross-Team Collaboration * Partner closely with Key Account Managers to align on target accounts and outreach strategy * Support broader team initiatives including reporting, onboarding, and rollout execution Requirements: * Core Skills & Experience * Experience in outbound prospecting using structured cadences (calls, email, LinkedIn) * Strong communication skills with the ability to engage, ask questions, and build rapport quickly * Ability to qualify opportunities by identifying business need, decision process, and potential scale * Experience using Salesforce or a similar CRM, with strong discipline in activity tracking and follow-ups * Proactive and able to work independently while collaborating closely with a team * Experience in food, hospitality, retail, or multi-location business environments is a plus  * Exposure to value-based selling or MEDDICC frameworks is a plus * Basic data analysis skills to interpret outreach or partner performance is a plus * Performance Mindset * Comfortable operating in a high-activity environment with consistent daily outreach across multiple channels * Adept at tracking and improving performance using metrics (e.g., response rates, meetings booked, conversion rates) * Strong sense of ownership and accountability for generating pipeline * Ways of Working * Highly organized with the ability to manage multiple prospects and follow-ups simultaneously * Resilient and persistent in the face of rejection, maintaining consistent outreach activity Our values: * We Win Together * We Raise the Bar * We Keep It Simple * We Build A Legacy * We Care What we offer Benefits * Flexible Work & Time Off * Work in a hybrid model, splitting your time between our office (3x a week) and home * Take 20 paid vacation days each year * Give back with paid volunteer time through our Shareback program * Take paid parental leave with top-up support * Wellbeing & Support * Health insurance and RRSP matching in Canada! * Stay active with monthly ClassPass credits  * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Connection & Community * Join regular social events and team celebrations * Enjoy coffee and snacks in our welcoming office space * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)   Interested in applying?  Please submit your resume and cover letter as soon as possible. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application!  A reasonable estimate of the base salary range for this role is an annual base salary of CAD 57,000 - 60,000 + 15% commission and varies depending on a number of factors, not limited to experience and language skills. Actual salaries and on target earnings (OTE) will vary.  If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing accessibility@toogoodtogo.ca Please note that Too Good To Go does not provide visa sponsorship or support visa extensions. #LI-MN1 #LI-Hybrid   A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.