Partner Account Manager (Position located in Tokyo, Japan)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.  The Opportunity: We are looking for someone to be part of our Global Employee Relations Team based in Japan as a Consultant, Employee Relations. Our Employee Relations team works closely with key stakeholders including our Legal/Compliance team, People Services Team, HR Business Partners and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. We are looking for someone who combines great execution, can effectively handle multiple competing priorities, with the intellectual disposition to challenge current practices. In this Role, you’ll get to: * Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees. * Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases. * Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations. * Handle terminations, ensuring the right steps are taken, and the right documentation is used so that the risk of labor claims is minimized. * Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Manage employee relations with case timelines and deliverables, ensuring timely stakeholder updates and high-quality documentation. * Analyze performance management data and past misconduct cases to develop recommendations for capability building policy revisions, training enhancements, and more effective management practices. * Act as an HR Business Partner to a dedicated Department to share actionable insights and trends. * Spearhead automation and improvements towards internal processes such as (but not limited to) performance management, offboarding, etc. To be successful in this position it will help you to have: Qualifications & Experience * Bachelor’s Degree in Human Resources, Law, or related field. * Minimum 6-8 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues. * Strong understanding of Japan labor law and employee relations best practice. Skills & Attributes * Strong problem-solving, sound judgment, and decision-making abilities. * Adaptable, curious, and willing to challenge current practices. * High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality). * Ability to cope well with ambiguity and change * Humility, flexibility, and strong interpersonal and stakeholder management skills. * Timely task execution and ability to manage competing priorities. Communication * Fluency in written and spoken, Japanese and English. It’s Great if you Have: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Tokyo       PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE [https://careersatagoda.com/interview/]TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com [https://careersatagoda.com/] * Facebook https://www.facebook.com/agodacareers/ [https://www.facebook.com/agodacareers/] * LinkedIn https://www.linkedin.com/company/agoda [https://www.linkedin.com/company/agoda] * YouTube https://www.youtube.com/agodalife [https://www.youtube.com/agodalife]   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy [https://careersatagoda.com/privacy-statement]. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Workplace Experience Coordinator for Japan, you'll serve as the operational backbone of our Japan business, providing executive support to the Japan Country Manager while ensuring the smooth day-to-day operation of our Tokyo office. You'll coordinate office operations, manage administrative processes, support internal meetings and events, and act as a key liaison between our Japan team and global departments, including Finance, Workplace Experience, IT, and People Operations. This role is ideal for someone who thrives on organization, enjoys wearing multiple hats, and takes pride in creating an exceptional employee and customer experience. This position reports to our Japan Country Manager, and is based in our Tokyo office. What you'll do * Provide executive administrative support, including complex calendar management, meeting coordination, travel arrangements, and expense reporting. * Coordinate day-to-day office operations to ensure the Tokyo office runs efficiently and professionally. * Manage office vendors, supplies, deliveries, facilities requests, and service providers. * Manage local vendor invoicing and purchasing processes, including coordinating invoice submission, approvals, and payment tracking with Finance. * Process purchase requests, expense documentation, and other administrative transactions with accuracy and attention to detail. * Serve as the primary point of contact for office visitors, customers, and external partners. * Coordinate internal meetings, leadership visits, customer meetings, and office events, including room setup, catering, logistics, and A/V support. * Partner with global Workplace Experience, IT, Finance, and People teams to support office operations and employee needs. * Assist with onboarding logistics for new hires, including workspace preparation, equipment coordination, and office orientation. * Maintain office documentation, administrative records, and local operational trackers. * Support document preparation, translations, presentations, and meeting materials as needed. * Handle sensitive business and employee information with the highest level of confidentiality. * Identify opportunities to improve administrative processes and create greater operational efficiency for the Japan organization. Skills you'll bring * Experience supporting senior executives in an Executive Assistant, Office Manager, Administrative Coordinator, or similar role. * Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously. * Business-level fluency in both Japanese and English (written and verbal), with the ability to communicate professionally across local and global teams. * Excellent interpersonal and communication skills with a customer-service mindset. * Comfortable working independently while partnering across global, cross-functional teams. * Experience coordinating vendors, facilities, office operations, and administrative processes. * Proficiency with Google Workspace (Docs, Sheets, Slides, Calendar) and Microsoft Office; experience with expense management or finance systems is a plus. * Strong judgment and discretion when handling confidential and sensitive information. * Resourceful, proactive, and able to anticipate needs before they arise. * Adaptable and excited to help build and support a fast-growing global business. Why Join Dialpad * Work at the center of the AI transformation in business communications * Build and ship agentic AI products that are redefining how companies operate * Join a team where AI amplifies every employee’s impact * Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work [https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility], ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.   Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.