Employee Relations Consultant (Tokyo-based)

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Workplace Experience Coordinator for Japan, you'll serve as the operational backbone of our Japan business, providing executive support to the Japan Country Manager while ensuring the smooth day-to-day operation of our Tokyo office. You'll coordinate office operations, manage administrative processes, support internal meetings and events, and act as a key liaison between our Japan team and global departments, including Finance, Workplace Experience, IT, and People Operations. This role is ideal for someone who thrives on organization, enjoys wearing multiple hats, and takes pride in creating an exceptional employee and customer experience. This position reports to our Japan Country Manager, and is based in our Tokyo office. What you'll do * Provide executive administrative support, including complex calendar management, meeting coordination, travel arrangements, and expense reporting. * Coordinate day-to-day office operations to ensure the Tokyo office runs efficiently and professionally. * Manage office vendors, supplies, deliveries, facilities requests, and service providers. * Manage local vendor invoicing and purchasing processes, including coordinating invoice submission, approvals, and payment tracking with Finance. * Process purchase requests, expense documentation, and other administrative transactions with accuracy and attention to detail. * Serve as the primary point of contact for office visitors, customers, and external partners. * Coordinate internal meetings, leadership visits, customer meetings, and office events, including room setup, catering, logistics, and A/V support. * Partner with global Workplace Experience, IT, Finance, and People teams to support office operations and employee needs. * Assist with onboarding logistics for new hires, including workspace preparation, equipment coordination, and office orientation. * Maintain office documentation, administrative records, and local operational trackers. * Support document preparation, translations, presentations, and meeting materials as needed. * Handle sensitive business and employee information with the highest level of confidentiality. * Identify opportunities to improve administrative processes and create greater operational efficiency for the Japan organization. Skills you'll bring * Experience supporting senior executives in an Executive Assistant, Office Manager, Administrative Coordinator, or similar role. * Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously. * Business-level fluency in both Japanese and English (written and verbal), with the ability to communicate professionally across local and global teams. * Excellent interpersonal and communication skills with a customer-service mindset. * Comfortable working independently while partnering across global, cross-functional teams. * Experience coordinating vendors, facilities, office operations, and administrative processes. * Proficiency with Google Workspace (Docs, Sheets, Slides, Calendar) and Microsoft Office; experience with expense management or finance systems is a plus. * Strong judgment and discretion when handling confidential and sensitive information. * Resourceful, proactive, and able to anticipate needs before they arise. * Adaptable and excited to help build and support a fast-growing global business. Why Join Dialpad * Work at the center of the AI transformation in business communications * Build and ship agentic AI products that are redefining how companies operate * Join a team where AI amplifies every employee’s impact * Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work [https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility], ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.   Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

PEOPLE PARTNER (JAPAN, APAC, AND GLOBAL) We’re looking for an experienced, strategic People Partner (Human Resources Business Partner) to support our Japan, APAC, and global teams. Joining the People Team, you will deliver strategic partnership with leadership in order to create and execute on people strategies that accelerate business objectives, and enable our teams to operate effectively with minimal friction. You will balance local expertise across Japan and the broader APAC region with a global mindset, ensuring our talent strategies are deeply integrated into the fabric of the global business. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve * Drive Strategic Thought Partnership: Build and implement department-level talent strategy initiatives, driving talent planning efforts that align directly with business outcomes. * Consult and Advise: Establish yourself as a trusted advisor to functional leads and leadership teams across Japan, APAC, and globally, leading complex people situations and supporting leaders in building their own capability. * Lead Change Management: Partner with senior leaders to develop scalable change strategies and drive needed initiatives, proactively planning for contingencies and championing the Asana vision. * Navigate Ambiguity: Identify root issues and operational needs in complex situations, presenting pragmatic findings and socializing change with clarity to senior stakeholders. * Manage Cross-Functional Programs: Collaborate closely with the International People Partner Leader, global People Partners, and Centers of Excellence to lead the execution of core people programs, including onboarding, performance management, probation processes, learning and development, and employee engagement. * Leverage Data Literacy: Interpret complex people data to identify trends, translate findings into actionable decisions, and champion a data-driven culture across the organization. * Influence at Scale: Actively participate in business headcount and strategic planning forums as the essential "people voice," ensuring talent strategy is integrated into the business fabric. About you * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Strategic HR Expertise: Bring roughly 6–8 years of HR experience with a demonstrated track record as a strategic HR Business Partner or Organizational Consultant. * Deep local HR experience across Japan and the APAC region, with a particular focus on handling Japanese employee and labor relations. * Professional fluency in both Japanese and English to seamlessly support regional and global stakeholder communication. * Change Leader: Proven track record navigating large-scale organizational change, managing priorities among multiple stakeholders, and driving complex projects across functional boundaries with minimal direction. * Versatile Communicator: Equally comfortable diving into a complex spreadsheet as you are leading a "C-suite" conversation, practicing courageous influence to challenge thinking, raise standards, and build trust. * Independent Problem Solver: Proven ability to manage large, complex projects across functional and regional boundaries with minimal direction. * Collaborative Partner: Experience working with global, matrixed teams while proactively seeking partnership with HR Centers of Excellence to build holistic, data-backed recommendations. * Analytic Mindset: Naturally incorporate data and analytics into decision-making and show a strong commitment to identifying and mitigating potential biases in data. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. 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