Teamlead After Sales Service & Repair (m/w/d)

Overview FLSA: Non-Exempt This is a semi-skilled position working in the County Highway Department. Employee patrols the road and performs damage repairs, cleanup and snow plowing and other roadwork duties. Employee uses independent judgment and often works alone. Essential Leadership Functions Act with Integrity and Build Trust  * Demonstrate mutual respect, humility, and honesty in all interactions  * Speak up appropriately, even when expressing unpopular viewpoints  * Actively listen and remain open-minded to diverse perspectives  Drive for Results  * Set clear goals and objectives to motivate self and others to achieve outcomes  * Seek new opportunities to improve processes and drive sustainable results  * Hold self and others accountable through consistent evaluation and monitoring  Develop Talent and Effective Teams  * Foster a collaborative environment that encourages knowledge, sharing, and growth  * Provide mentorship and support to help self and others reach full potential  * Recognize and leverage diverse strengths within self and team  Lead with Vision and Strategy  * Understand and communicate a compelling vision that aligns with organizational goals  * Develop and execute comprehensive strategies to achieve long-term objectives  * Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully  Lead with Paradoxical, Critical, and Agile Thinking  * Navigate complex situations by considering multiple perspectives  * Adapt quickly to changes and uncertainties in the work environment  * Make critical decisions using analytical skills, experience, and input from others  Build and Maintain Effective Relationships  * Communicate and collaborate effectively with stakeholders across the organization  * Influence others through coaching, consulting, and team-minded thinking  * Develop and sustain partnerships that create positive outcomes for all stakeholders  Cultivate Community Engagement and Provide Excellent Service  * Understand and address the needs and concerns of the community  * Incorporate community perspectives into decision-making processes  * Drive initiatives that create positive impacts beyond the organization  Demonstrate Emotional Intelligence  * Show self-awareness and manage emotions effectively in challenging situations  * Seek and respond constructively to feedback, even in the face of setbacks  * Balance empathy with accountability when leading self and working with others  Essential Job Functions Operates dump truck with plow, wing and sander; operates loader and wheel tractor for mowing. Performs road patching and road maintenance; plows snow; picks up trash and debris along roadside and other debris on or along the road. Prunes trees, fills potholes, cleans culvert ends with hand tools such as chainsaws, shovels, and pole saws. Operates and assists in the maintenance of standard highway equipment. Erects guardrails and signs. Receives complaints and requests from the public. Keeps records of work performed and time involved in performing the work. Maintains availability and accessibility by phone for overtime work during snowstorms or when other road damage occurs. Works safely and follows safety practices and standards of the County Highway Department; responsible for reporting and/or correcting any existing or potential safety or accident hazard. Reports to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness. This is a public service position, and employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors, and public officials. Physical Demands:  Approximately 50% of the time, work is performed driving the dump truck; other 50% is spent performing other duties, such as, patching, shoveling, operating tractor, using the loader, etc., which involves lifting, bending, carrying, walking, climbing on uneven terrain. Work is performed in all types of weather, including rain, snow, and extreme cold and heat; dramatic shifts in temperature, and noise, vibrations and mechanical hazards are factors. Uses various equipment such as hand and power tools, chainsaws, shovels, pick, hammer and brooms.  Lifts and carries various debris such as chunks of concrete, fall tree limbs, etc. Occasionally lifts 75 to 100 lbs. Steel tip boots and other protective items are worn. Requires near and far vision for driving vehicles, inspecting road and operating equipment. Reads and writes instructions and records. Communicates with the public. Tasks may involve exposure to blood/body fluids. Related Job Functions Assists in crew work when required. This job description is not intended to encompass every job duty or responsibility, but is only illustrative. This position is required to perform other duties as may be assigned or required. Knowledge, Skills and Abilities  Working knowledge of methods, materials and equipment used in highway construction and maintenance. General knowledge and experience in snow plowing, sanding, mowing, patching and road maintenance operations. Ability to follow oral and written instructions.  Ability to work in varying climatic conditions. Ability to use a variety of highway construction and maintenance equipment proficiently and safely; mechanical aptitude. Ability to work with the general public. Ability to keep records and make reports of time and activities. Ability to work without direct supervision when necessary. Training, Experience and Other Requirements Graduation from high school or GED, with ability to understand and carry out routine oral and written instructions. One-year previous work experience operating heavy equipment to perform road grading/snow plowing, road construction, and manual labor preferred. Successful passing of machinery operations skills tests. Must be available for overtime work. Good work record and proven track record of dependability. Must have and maintain a valid driver's license and good driving record. At the time of hire, must have valid Class A Wisconsin Commercial Driver's License with air brake endorsement. Within six months after hire, must obtain tanker and combination vehicle endorsements. Must successfully pass pre-employment drug screen due to CDL requirements.

Job Title: Team Lead, Guest Services Location: North Vancouver Department: Guest Services Reports to: Manager, Guest Services Role Status: Permanent / Hourly / Full Time   About Us As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges.  We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge.  We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply. Job Summary: This position will be working in our Guest Services Department. The Team Lead will assist Supervisors and Managers with day-to-day operations of the Guest Services team. The Team Lead will also be the first point of contact for Guest Service Representatives. Essential Job Functions: * Leading a team of fellow staff members by maintaining an exciting, goal oriented, positive, communicative, and fun work environment. * Creating high levels of guest satisfaction through dedication to customer service in all guest interactions. * Processing of all Grouse Mountain Products and Services with a high sales drive and initiative for up selling. * Responding to guest inquiries, resolving guest concerns and comments efficiently to ensure that all guests enjoy a positive experience. * Acting as a liaison between guests and staff with other departments and assisting other departments with technical issues regarding systems. * Maintaining records and files. * Completing required guest service reports and projects as requested by management. * Handling cash, balancing floats and completing cash close out procedures daily. * Coordinating day to day operations of Guest Services, Ticket Centre, Shuttle Bus, Call Center, Alpine Guest Services, and Mountain Host Program. * Assisting with scheduling, training, and provide support with supervision of staff. * Emergency and Mountain dispatch operations. * External sales reporting as required. * Working as a liaison with Retail team to ensure stock and inventory is up to date and orderly in Essentials retail outlet. * Perform all other duties as assigned   Supervisory Responsibility The Team Lead will supervise the Guest Services Representatives on shift in the absence of the Guest Service Supervisors.   Required Qualifications and Abilities   * Minimum 3 years customer service experience required * Experience with Siriusware POS systems, Microsoft Word, Excel, and PowerPoint required. * Experience with staff training and supervision.  * Background in Ski School operations and booking procedures preferred.  * Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.  * Must possess a positive and upbeat personality with a desire to deliver outstanding customer sales and service to our guests, while continuing to motivate and lead fellow staff.  * Proficiency with telephone, switchboard, and radio dispatch operations.  * Must have flexible schedule and be available evenings and weekends (shift work required).   Working Conditions   The work takes place indoors primarily. The successful candidate must be comfortable working on their feet for long periods of time.   Compensation and Benefits   $20.19 to $23.61 depending on experience   All positions are eligible for the following benefits and perks: * Free Seasonal Access Pass * Discounts at the resort’s restaurants, retail, and rental outlets * Referral Bonus Program * Public Transit subsidies * Free or discounted lift tickets at many other resorts (winter/summer) * Access to free Employee and Family Assistance Program * Excellent training and professional development * Northland Properties friends and family discounts program including hotels, restaurants, and recreation.   Full-time, year-round positions are also eligible for these: * Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans * RRSP matching plan after 6 months service * Free access passes for dependents   Disclaimer The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.   Equal Opportunity Employer Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.