Technical Delivery Specialist

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: We're seeking a hands-on QA Automation Lead to join our team and champion quality throughout our product. In this individual contributor role, you'll set the standard for how quality is integrated into our delivery process from the outset. You'll collaborate closely with Product Managers, Software Engineers, and other QA Automation Leads to ensure our products meet both customer needs and business standards. Rather than being brought in at the end to identify issues, you'll be embedded early in the development process.   What you'll do: * Drive Shift Left practices by getting involved early in story and feature design, shaping test approaches before code is written rather than waiting to be asked. * Own and maintain end-to-end test automation, including migrating our test suite from Cypress to Playwright. * Design and execute test strategies that address both functional and non-functional requirements across the UI, API, and backend. * Conduct manual exploratory testing alongside automated coverage when appropriate. * Identify, triage, and manage defects, collaborating with engineers to resolve them in line with agreed quality standards. * Support incident response, including impact assessment, root cause analysis, and clear communication to stakeholders while issues are ongoing. * Serve as a quality advocate across cross-functional teams, communicating risk and impact in terms understandable to both technical and non-technical stakeholders.   What you'll bring: * Extensive hands-on experience with test automation frameworks, ideally Playwright or Cypress. * A proven track record of driving Shift Left testing practices, not just participating in them. * Comfort working as an individual contributor with deep technical ownership rather than in a people leadership role. * Strong communication skills, able to clearly explain technical issues and their impact to a variety of stakeholders. * Experience in incident and defect management, including root cause analysis and stakeholder communication under pressure. * A genuine curiosity about how things work and a focus on finding permanent solutions rather than quick fixes. * The ability to work effectively in a fast-paced environment, adapting your approach as priorities change. Key benefits: * Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. * Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. * Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. * Family support – industry leading 26 weeks paid parental leave. * Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. * Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: As a Business Analyst at Shift, you'll work closely with teams from product, operations, and technology to create and implement scalable solutions that help us achieve our strategic goals. You'll play a key role in defining business requirements, streamlining and documenting processes, and building adaptable frameworks for our fast-paced environment. We’re looking for someone who brings a strong operational mindset and technical know-how to help keep our projects aligned with our   What you’ll do:   * Lead discovery sessions with stakeholders to capture business needs and objectives, translating them into clear specifications * Assess risks, impacts, and dependencies across functions, taking proactive action as needed * Develop and propose scalable solutions that align with company and enterprise strategies * Analyse and document current and future state processes; identify gaps and recommend operational improvements * Design and validate customer journeys, processes, and data flows with a focus on business outcomes * Partner with technical and operational teams on change management and implementation plans * Document system interfaces, data integrations, and ensure requirements traceability * Contribute to business cases, including impact assessments and cost/benefit analyses * Support project delivery by helping manage timelines, scope, and governance * Create and maintain clear project artefacts and documentation * Lead workshops and facilitate cross-functional stakeholder alignment * Mentor junior analysts and help drive a culture of continuous improvement * Define and execute test plans, oversee UAT, and help ensure requirements are met pre-deployment * Ensure solutions comply with relevant financial services regulations and support audit and compliance activities   What you’ll bring:   * Experience as a Business Analyst or Technical Analyst, ideally in operational or financial services environments * Proven record of driving analysis for complex projects in fast-paced settings * Ability to work across teams and functions * Strong analytical and conceptual thinking—translating business needs into solutions * Excellent stakeholder engagement, influencing, and communication skills * Advanced process documentation and problem-solving skills * Self-starter with independence and the ability to juggle competing priorities * Experience leading workshops and facilitating group alignment * Skills in project management, relationship building, and active listening * Demonstrated ability to influence outcomes without direct authority Key benefits: * Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. * Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. * Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. * Family support – industry leading 26 weeks paid parental leave. * Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. * Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid