Legal Counsel - Commercial

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Regulatory Counsel Our dynamic APAC Regulatory team is looking for a Regulatory Counsel who has experience with the payments, financial service or fintech industry in Australia/New Zealand. In this role, you will enable Adyen to create unique business opportunities while making ethical choices. To do this, you must have strong analytical and communication skills as well as pragmatic and strategic thinking while advising internal and external stakeholders on regulatory matters. What you'll do: * Monitor regulatory developments in legislative and policy environment and advise on its impact to Adyen * Represent the team on a variety of workstreams and drive the regulatory strategy * Operationalise regulatory requirements in Australia and New Zealand for Adyen * Collaborate and provide advice and support to internal stakeholders on legal and regulatory matters in Australia and New Zealand ranging from regulatory engagement, regulatory strategy and product launches * Manage various routine and ad hoc regulatory requests and filings for both Australia and New Zealand * Advise on various matters with merchants, service providers, internal and external stakeholders, in line with Adyen’s commercial and strategic objectives which allow for scale Who you are: * You are qualified as a lawyer in Australia * You have strong written and oral communication and interpersonal skills * You have strong research, statutory interpretation and organisation skills * You demonstrate ability to conduct analysis of policy issues * You have at least 5+ years experience in a regulatory or legal role  * You have some working knowledge of the payment industry, retail banking, acquiring and finance * You will be a critical thinker, strategic and have innovative problem-solving skills * Your strong sense of initiative, independence and ability to take ownership enabling you to contribute to a fast-growing business * You have an unrestricted practising certificate Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role We’re looking for a Platform Specialist to join our Operations team and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora. You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with support feel fast, structured, and deeply helpful. What You’ll Do * Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments. * Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical concepts into concise, actionable guidance. * Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams. * Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions. * Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers. * Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently. * Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally. * Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalate, ensuring a consistently smooth experience. Who You Are * You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional outcomes. * You have a proven track record of delighting demanding professional clients and turning frustrated users into advocates. * You notice patterns, identify potential issues before they escalate, and collaborate cross-functionally to drive lasting improvements. * You are customer-obsessed and genuinely care about user success. * You are technically curious and comfortable learning new software quickly, explaining technical concepts clearly. * You are experienced with support tools like Intercom, Zendesk, or similar platforms. * Having a background in SaaS, AI, or legal tech environments is a strong plus. Why This Role Matters This isn’t just another support role. You’ll be instrumental in: * Building the support foundation for one of Europe’s most ambitious AI companies. * Directly impacting product adoption and customer satisfaction at a critical growth stage. * Learning from industry experts while helping shape the future of legal AI. * Growing your career rapidly in a high-growth environment. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.