User Researcher

Om uppdraget 🌍 Vi söker nu en Senior UX Researcher till ett globalt produktbolag inom digitala användarupplevelser. Du blir en del av en snabbfotad och tvärfunktionell organisation där användarinsikter spelar en central roll i utvecklingen av skalbara mobila produkter för miljontals användare världen över. I rollen arbetar du nära Product Managers, Designers, Engineers och Data Scientists för att säkerställa att produkter och funktioner utvecklas utifrån verkliga användarbehov och beteenden. Dina arbetsuppgifter 🔍 Planera, genomföra och analysera användarundersökningar Arbeta med både explorativ och utvärderande research Genomföra exempelvis usability testing, contextual inquiry och koncepttestning Ta fram datadrivna och användarcentrerade insikter Bidra till produkt- och UX-strategiska beslut Facilitera workshops och presentera resultat för stakeholders och beslutsfattare Identifiera mönster och syntetisera insikter över flera initiativ och produktområden Bidra till utvecklingen av organisationens övergripande researchförmåga Förväntade leveranser 📌 Kvalitativa och kvantitativa användarinsikter kopplade till produktutveckling Rekommendationer som stärker användarupplevelse och produktstrategi Researchrapporter, presentationer och stakeholder-underlag Faciliterade workshops och kunskapsdelning inom organisationen Underlag för prioritering och vidareutveckling av produkter och tjänster Din profil ✅ Flera års erfarenhet av User Research i moderna digitala produktorganisationer Relevant akademisk bakgrund inom exempelvis HCI, Kognitionsvetenskap, Psykologi eller Samhällsvetenskap Gedigen erfarenhet av researchmetoder såsom: Etnografiska studier Contextual inquiry Usability testing Koncepttestning Förmåga att kombinera kvalitativa insikter med kvantitativ eller beteendedata Erfarenhet av att arbeta nära tvärfunktionella produktteam Förmåga att snabbt sätta sig in i nya organisationer och skapa förtroende Mycket god kommunikativ förmåga och vana att presentera för seniora stakeholders Stark förståelse för användarupplevelse, systemtänk och produktutveckling Intresse för hur AI och ny teknik påverkar framtidens researcharbete Personliga egenskaper 🌟 Analytisk och nyfiken Självständig och strukturerad Kommunikativ och pedagogisk Trygg i att arbeta i föränderliga miljöer Samarbetsorienterad med stark stakeholder management-förmåga 📍 Plats: Stockholm 🕒 Omfattning: 100% 📅 Start: 2026-05-27 📅 Slut: 2027-04-26 ⏳ Sista ansökningsdag: 2026-05-21 Sway Sourcing är en innovativ rekryteringspartner som specialiserar sig på att matcha rätt talang med rätt företag – snabbt och effektivt. Vårt huvudfokus ligger inom Ekonomi, Administration, HR, Marknad och IT, men vi har även den breda expertis och flexibilitet som krävs för att leverera skräddarsydda rekryteringslösningar inom alla branscher. Trots att vi är en relativt ny aktör har vi redan byggt förtroende hos många av Sveriges största företag och arbetar både nationellt och internationellt. Med baser i Sverige och Spanien erbjuder vi en unik kombination av lokal expertis och global räckvidd. Vårt starka nätverk och djupa branschinsikter gör oss till en självklar partner för företag som vill ligga steget före i sin rekrytering.

We are super excited to announce that Alexander, Stefan, Raveena, Bowen, Stanislav, Louise, Fernando and Robin are looking to welcome their next colleague to Team Bonnie. At Voyado, we’re building Bonnie — our AI agent and conversational layer across our platform. Bonnie helps users work smarter by understanding intent, remembering context, and taking action across the product. As AI continues to reshape how people interact with software, we’re exploring what great AI-powered product experiences should look like. How should AI capabilities be organised? What belongs in backend systems and orchestration? What belongs in the user experience? The answers are still evolving and that’s what makes this role exciting. We’re looking for a senior engineer who wants to help shape the future of Bonnie and AI at Voyado. Someone who enjoys building practical AI-powered products, solving complex backend challenges and working in an area where technology, ways of working, and team structures are still taking shape. About the role This role sits at the intersection of software engineering, AI adoption, and product development. You’ll help build the foundations that power Bonnie today while shaping the systems, workflows, and capabilities that will enable future AI experiences across Voyado. Bonnie is live, growing fast, and continuously evolving. The roadmap is real, but not every path is fully defined. We’re looking for someone who thrives in that environment, someone who can turn ambiguity into progress and help create structure where none exists yet. In this role, you will: Evolve the backend architecture behind Bonnie’s AI and agent capabilities. Build orchestration systems, AI workflows, and platform capabilities that enable scalable AI experiences. Turn AI experiments into reliable production-ready solutions. Collaborate closely with product managers, designers, and engineers across multiple teams. Drive technical direction and helping shape how AI capabilities are integrated across the Engage platform. Work on initiatives similar to AI Segmentation, AI Translation, AI Content generation, MCP and future AI-powered experiences. Who you are You’re a senior software engineer with a strong backend foundation and a genuine interest in AI. You don’t need to be an AI researcher, but you have embraced AI as part of your everyday work. Maybe you’ve introduced AI tools to your team, built AI-powered features, or driven AI adoption in some capacity. You enjoy working with a high degree of ownership, partnering closely with product managers, and taking ideas from early concepts all the way to production. 5+ years of experience building backend systems in production environments. Strong software engineering fundamentals and architectural thinking. Experience working with cloud-based systems and services. Practical experience using AI tools, coding assistants, or AI workflows. An interest in AI-powered products and how they can create real customer value. The ability to navigate ambiguity and break down complex problems into actionable steps. A collaborative mindset and a willingness to share knowledge and help others succeed. High Impact. Great People. Real Growth. You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged. At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact. Some of our benefits: 30 days of vacation Wellness allowance Personal development opportunities Summits and team activities Four days from the office and one day from home About Voyado Voyado is the Agentic Customer Experience Suite for retail. More than 500 retail brands across 100 markets use Voyado to unite CRM, loyalty, product discovery, e-commerce personalization, and retail media with retail-trained AI that acts on real-time shopper intent. By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact. We’re growing across Europe and are looking for people who want to help shape the future of retail technology. Ready to make an impact? Fantastic! 🎉 A quick note about our recruitment timeline: As many of us will be taking some well-deserved summer vacation, this process will move a bit slower than usual. We’d still love to hear from you as soon as possible! We’ll be holding initial screening conversations before July 13, after which we’ll take a short summer break. First-round interviews will begin from July 27 onwards. Thank you for your understanding, and we hope you’ll apply! 🌞 Additional information As part of our recruitment process, we conduct a background check on the final candidate. Making it personal with AI We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application. There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.