Strategy Manager, Security Risk Management

Company Introduction We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Principal Technical Compliance Manager – IT SOX is a director‑level individual contributor responsible for defining and executing the enterprise IT SOX strategy across Coupang Engineered Systems. Reporting to the Director of Technical Compliance, this role owns end‑to‑end IT SOX program strategy, planning, execution, and operational excellence, ensuring a consistent, scalable, and high‑quality control environment across all SOX‑in‑scope systems. This role operates as a technical program leader, driving strategy and influencing senior engineering and platform leaders. A key focus is leveraging automation and AI‑enabled tooling to scale risk management, improve compliance observability, and reduce manual effort while increasing audit confidence. Success requires deep technical fluency in modern distributed systems, strong SOX ITGC expertise, and the ability to scale compliance programs in high‑growth, technology‑first environments. Responsibilities * Program Ownership & Strategy * Own the IT SOX compliance strategy across all engineered systems, including multi‑year roadmap development, prioritization, and execution of SOX‑impacting initiatives * Serve as the single‑threaded owner for IT SOX program outcomes, quality, and continuous improvement * Define a strategic vision for scaling IT risk management and compliance observability, including the effective use of AI, analytics, and automation to enhance control coverage and reduce operational friction   * Metrics, Operational Excellence & Scaling * Establish clear program goals and success metrics, including: * Output goals aligned to audit quality, risk reduction, and control reliability * Input metrics that drive predictable and scalable execution * Feedback loops that validate outcomes and continuously iterate program design * Design and implement operational working models, SOPs, and SLAs to maximize efficiency and throughput across ITGC design and testing * Identify and drive opportunities to leverage AI‑enabled tools (e.g., intelligent evidence validation, anomaly detection, control monitoring) to improve risk visibility and testing consistency at scale * Cross‑Functional Leadership & Influence * Partner with senior engineering, infrastructure, security, and corporate IT leaders to plan, prioritize, and deliver SOX‑impacting initiatives * Influence technical design and operational decisions to proactively mitigate financial reporting and technology risks * Act as a trusted advisor to technology leadership on IT risk, controls, and the adoption of automation or AI solutions to improve compliance outcomes   * Technical, Risk & AI‑Enabled Compliance Expertise * Develop and maintain a deep understanding of Coupang’s platform infrastructure, service‑oriented and distributed architectures, and how engineered systems integrate with Corporate IT for financial reporting * Drive improvements in compliance observability, including real‑time or near‑real‑time visibility into control health, execution, and risk signals * Identify, assess, and respond to emerging IT risks, regulatory changes, and industry trends, including those introduced by AI‑driven systems and automation * Provide technical leadership in evaluating control design for cloud‑native, containerized, and AI‑augmented environments   Qualifications * Education & Experience * Bachelor’s degree in Computer Science, Information Systems, Engineering, Accounting, or related technical or quantitative fields. Advanced degree (MBA, MS) preferred but not required; equivalent professional experience considered * 12+ years of progressive experience in IT SOX compliance, IT risk management, or technical compliance for large‑scale or publicly traded organizations, with demonstrated ownership of enterprise‑wide programs * Demonstrated experience operating at a director or principal IC level, influencing senior stakeholders without people management responsibility * Professional certifications such as CISA, CRISC, CIA, CISSP, or equivalent strongly preferred * Demonstrated experience owning or materially transforming IT SOX programs for large‑scale, technology‑driven organizations, including automation, tooling, or AI‑enabled approaches to control monitoring and risk visibility * Technical & Professional Expertise * Deep expertise in Sarbanes‑Oxley Section 404 and IT General Controls (ITGCs) * Strong knowledge of IT and Information Security risk and control frameworks * Experience driving automation or AI‑assisted approaches to risk identification, control testing, monitoring, or compliance analytics * Experience evaluating controls across both enterprise applications and custom‑developed software, including: * Service‑oriented and microservices architectures * Distributed systems access management and service deployment * Modern software development and CI/CD practices * Strong familiarity with: * AWS cloud services and cloud‑native architectures * Containerized and distributed systems * Relational databases, object‑oriented systems, and messaging/queue infrastructure Recruitment Process and Others * Recruitment Process  1. Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  2. The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  3. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  * Things to Consider  1. This job posting may be closed prior to the stated end date for application if all openings are filled.     2. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.     3. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.  * Privacy Notice  1. Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located HERE.  * Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.   2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. Equal Opportunities for All Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: As a Technical Program Manager within the Enterprise Data Governance team, you will drive strategic execution across our core data governance processes. Your primary focus is to protect member privacy safeguarding personal information through secure handling, processing, and storage to ensure trust, enforce compliance, and mitigate data exposure risks. You will bridge the gap between corporate data governance policy and operational engineering, leading high-visibility technical programs that secure, classify, and institutionalize data controls across key data platforms.  As a leader, you will partner with engineering, the CIO organization, Legal, Privacy Compliance, and broader stakeholders to shield enterprise data frameworks while accelerating feature delivery. What you’ll do: * Own the end-to-end strategy, roadmap, and execution of complex, multi-platform data privacy and data protection initiatives, driving the Privacy Rights Management (PRM) program as a primary priority.  * Partner with engineering and platform teams to translate abstract data governance and privacy policies into actionable technical execution. Own the requirements lifecycle by authoring comprehensive PRDs, defining functional data controls, and ensuring engineering teams have the clear technical specifications needed for deployment. * Operationalize privacy lifecycles from intake through fulfillment, including the development of automated tools, management of Data Subject Access Requests (DSARs), and establishing governance SOPs for regulatory change management, data onboarding/offboarding, operational metrics, and control validation. * Operationalize the First Line of Defense (1LOD) ownership model to ensure compliance with evolving U.S. state, international, and SMB privacy obligations, ensuring governance frameworks are scalable and robust. * Manage the governance standards for both affiliate and non-affiliate data sharing, ensuring full alignment with privacy standards and internal policies. Act as a strategic contributor to core governance pillars, shaping frameworks for Metadata, Data Lineage, Data Retention, and Data Quality. * Own key metrics and controls to track and provide actionable insights to drive continuous improvement.  Propose scalable, incremental counter-proposals to keep the business agile while overseeing asset-level metadata, Role-Based Access Control (RBAC) blueprints, and operational egress/ingress integration for data platforms and enterprise SaaS applications. * Collaborate with federated teams to institutionalize ownership matrices, translate complex regulatory mandates into actionable product requirements. Maintain focus on strategic priorities and outcome-driven execution when navigating ambiguous problems, ensuring clear communication of program status, risks, and mitigation plans to executive leadership.   What you’ll need: * Bachelor’s degree or higher with practical experience in a technical field. * Experience * 9+ years of experience in technical (software, data, engineering) program or Product management. * Proven track record of driving results across large-scale, enterprise-level programs through cross-functional collaboration. * Deep expertise in scaling data governance, data privacy, or security risk programs within highly regulated environments (FinTech, Banking, or Enterprise SaaS). * Strong hands-on experience with cloud data platforms (e.g., Snowflake, Postgres, CockroachDB)  * Architectural understanding of data classification standards, API egress patterns, and core data technologies (Python, SQL, Airflow).  * Experience designing AI-driven workflows, LLM applications, or intelligent agents to automate manual governance controls and compliance verification. * Comfort leading through influence in a highly matrixed, federated model. * Experience influencing stakeholders and executive leadership through strong analytical skills and clear written and verbal communication * Strong sense of ownership and bias for action. Preferred Qualifications:  * Experience in data governance; handling compliance, and/or technology risk management. * A solid understanding of regulations like CCPA, GDPR, and emerging privacy regulations. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.    To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SOFI PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION (INCLUDING RELIGIOUS DRESS AND GROOMING PRACTICES), SEX (INCLUDING PREGNANCY, CHILDBIRTH AND RELATED MEDICAL CONDITIONS, BREASTFEEDING, AND CONDITIONS RELATED TO BREASTFEEDING), GENDER, GENDER IDENTITY, GENDER EXPRESSION, NATIONAL ORIGIN, ANCESTRY, AGE (40 OR OVER), PHYSICAL OR MEDICAL DISABILITY, MEDICAL CONDITION, MARITAL STATUS, REGISTERED DOMESTIC PARTNER STATUS, SEXUAL ORIENTATION, GENETIC INFORMATION, MILITARY AND/OR VETERAN STATUS, OR ANY OTHER BASIS PROHIBITED BY APPLICABLE STATE OR FEDERAL LAW. THE COMPANY HIRES THE BEST QUALIFIED CANDIDATE FOR THE JOB, WITHOUT REGARD TO PROTECTED CHARACTERISTICS. PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS. NEW YORK APPLICANTS: NOTICE OF EMPLOYEE RIGHTS SOFI IS COMMITTED TO AN INCLUSIVE CULTURE. AS PART OF THIS COMMITMENT, SOFI OFFERS REASONABLE ACCOMMODATIONS TO CANDIDATES WITH PHYSICAL OR MENTAL DISABILITIES. IF YOU NEED ACCOMMODATIONS TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, PLEASE LET YOUR RECRUITER KNOW OR EMAIL ACCOMMODATIONS@SOFI.COM. DUE TO INSURANCE COVERAGE ISSUES, WE ARE UNABLE TO ACCOMMODATE REMOTE WORK FROM HAWAII OR ALASKA AT THIS TIME. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.