Senior Customer Support Agent till Hydac

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will join a newly established Business Development and Strategy function within R&D at a global manufacturer in the commercial vehicle industry. In this role, you will help shape how brand-specific products and customer experiences are developed, while strengthening the financial governance needed to support growth and transformation. The assignment combines strategy, finance, and operational follow-up in a complex cross-functional environment. You will work closely with senior R&D leadership and stakeholders across business, finance, and development to turn strategic direction into clear priorities, solid plans, and better decision support. If you enjoy connecting analysis with real business impact, this is a strong opportunity to influence both ways of working and long-term direction. Job DescriptionYou will drive strategic business development initiatives that support the continued transformation of the R&D organization. You will lead and coordinate financial planning activities such as budgeting, forecasting, and follow-up. You will contribute to strategic finance initiatives and help improve financial governance across the organization. You will support senior stakeholders with analysis, prioritization, and decision material tied to business performance and strategic direction. You will strengthen collaboration between R&D, finance, and business functions to enable more effective cross-functional ways of working. You will support strategy PMO activities and help structure follow-up of strategic initiatives together with commercial stakeholders. You will manage and further develop the R&D management system as part of the broader governance framework. You will use analytical, data, and AI-related capabilities to create insights that support planning and performance. RequirementsExperience working with strategic business development in a complex organization. Experience with financial governance and financial planning, including budgeting and forecasting. Strong analytical skills and the ability to turn data into actionable decision support. Data and AI-related skills relevant to business performance and strategic development. Ability to collaborate effectively with senior stakeholders across R&D, finance, and business functions. Experience supporting prioritization, follow-up, and execution of strategic initiatives. Ability to complete a background check before the assignment starts. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.