Head of Engineering Operations

⚡️ What We Do Flower is Flexible Power. We are a next-gen energy company leveraging AI and machine learning to make renewable energy stable and always available – even when the sun isn’t shining and the wind isn’t blowing. Through smart optimization and trading of energy assets like wind and solar farms, battery systems, and EV chargers, we make renewable energy reliable and predictable, leading the charge towards the energy system of tomorrow. 🌟Who We Are Tech company at heart. Purpose-driven at core. Flower consists of a diverse group of innovative individuals with a strong desire to improve the state of the world. At Flower, we believe trust, collaboration and diversity are essential to not only create an inclusive work environment, but also drive career growth. By embracing varying perspectives, we allow creativity and progress to flourish. To accelerate towards our goal of becoming the pioneering force powering the energy system of tomorrow, we are now looking for a passionate and skilled Senior Data Scientist to join us!  👩‍💻 About The Role: As a Senior Data Scientist, you will shape the foundation of Flower’s short-term forecasting capabilities - powering the models that directly drive our daily trading decisions. You will be part of a small, highly skilled team operating at the intersection of data science, energy systems, and close-to-real-time market dynamics. You will own the full lifecycle of your models - from idea to production - working closely with Data Engineers, Machine Learning Engineers, and Energy Market Experts to ensure our forecasting stack runs smoothly and is continuously improving. This is a hands-on role focussed on time-series modelling, rapid experimentation, and the ability to translate data into high-impact operational decisions. What You’ll Do: Build & maintain short term operational forecasting models for energy volumes & prices that drive our trading decisions on a day-to-day basis Build time series models to understand and explain recurring patterns across different measurements, products and regions to distill signals as features for your next model Prototype quickly: iterate on simple models, validate rigorously, and scale what works in a dynamic market environment Own the full model lifecycle: EDA, feature engineering, model development, validation, deployment and continuous evaluation, supported by our team of DEs, MLEs & Energy Market Experts Write your models in Python, version your code in Git, use CI/CD to ensure full reproducibility Partner with DEs to evaluate and integrate new data sources (weather, grid conditions, market signals) Collaborate & mentor across other data scientists, quants and engineers. Who You Are: Master’s or PhD in Operations Research, Computer Science, Industrial Engineering, Applied Mathematics, Engineering Physics, or a related quantitative field. 5+ years building and deploying ML/time-series models in production Strong Python + SQL and no stranger to the command line; comfortable writing clean, maintainable, production-ready code Deep understanding of time-series forecasting and real-world modeling challenges Curious, data-driven, and comfortable working with messy or complex datasets Able to take projects from idea to production autonomously Highly driven by our mission and your impact, yet humble enough to know we are all always learning Thrive in a fast-moving environment and adapt models as markets evolve (Bonus) Experience in energy markets, trading, or power systems - or demonstrated motivation to learn 📍 Location Our beautiful office is located in the heart of Södermalm just a short walk from Slussen subway station. We encourage in-office collaboration but support a hybrid work model. ✉️ Apply Our corporate language is English, as we have over 30 nationalities in the office. We therefore appreciate it if you could submit your CV in English. Throughout the recruitment process you will meet with the People & Talent Partner, Head of Predictions and Optimization, the Team, VP of Engineering and our VP of Product. We look forward to hearing from you! --- We kindly but firmly decline any engagement in recruitment assistance for our hiring processes. This includes partnership offers or the sale of recruitment tools.

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Please Note: As we enter the summer vacation period, responses to applications will be delayed throughout July. We appreciate your patience while the team takes a well-earned break. We'll be back in full force from August! ABOUT THE ROLE Tandem Health is building technology that helps clinicians work more effectively, safely, and sustainably. As we scale, we want our support experience to be fast, reliable, and increasingly automated. Today, much of our clinician support is handled manually, with trained clinicians and internal teams responding to questions through Intercom. We are looking for a Technical Customer Support Lead to improve this. In this role, you will leverage the latest developments in AI to build a tech-enabled customer support function that is as automated as possible, while still maintaining excellent clinician satisfaction and clear human escalation paths when needed. You will own and improve our support setup in Intercom, creating better triage, automation, documentation, routing, and escalation processes. Your work will help clinicians get faster, higher-quality support, while giving our Engineering and Medical Operations teams more time back. This role is based in Stockholm and requires strong Swedish and English language skills. You will support clinicians in Sweden as well as other markets, including the UK. WHAT YOU WILL DO * Build an AI-enabled first line of support for clinicians, using Intercom and other tools to automate common questions and workflows. * Own and improve our Intercom setup, including inbox structure, workflows, bots, macros, tagging, routing, and reporting. * Create a clear triage and escalation system so support issues are prioritised and routed to the right team. * Identify recurring support themes and turn them into automation, help centre content, playbooks, or product feedback. * Work closely with Product & Engineering and Medical Operations teams to resolve issues and reduce manual support load. * Build and maintain support documentation, internal guides, clinician-facing content, and troubleshooting workflows. * Define when support should be automated, when a human should step in, and when issues should escalate. * Track support performance, including response times, resolution times, automation rate, escalation rate, and clinician satisfaction. WHAT YOU BRING * Experience in technical support, customer operations, support operations, product operations, or a similar role. * Strong interest in AI and automation, with excitement about applying new tools to real operational problems. * Experience working with Intercom or a similar customer support platform. * A technical mindset: you can investigate issues, understand product behaviour, and work effectively with Product and Engineering. * A systems mindset: you do not just want to answer the same question repeatedly; you want to build a better support system. * Strong written and verbal communication skills in Swedish and English. * Good judgement around when to automate, when to involve a human, and when to escalate. * Comfort creating documentation, workflows, playbooks, and support processes from scratch. * A strong customer focus and care for delivering a high-quality clinician experience. BONUS POINTS * Experience building AI-powered or highly automated support workflows. * Experience with Intercom Fin, Zendesk AI, Ada, Decagon, Sierra, ChatGPT-based workflows, or similar tools. * Experience in healthcare, clinical operations, regulated products, or other safety-sensitive environments. * Familiarity with support analytics, product feedback loops, bug reporting, or QA processes. * Experience helping a support function move from manual and reactive to structured, scalable, and automated. LOCATION We believe the best ideas happen when we’re together. This is a full-time role based in either Stockholm or London (with strong preference for Stockholm) where you will work primarily in order to collaborate, connect, and build our culture.   HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of stages: 1. Screening interview with Talent Acquisition 2. First interview with Head of Commercial Excellence 3. Second interview with our CEO 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. BENEFITS * Competitive salary & company stock options * 30 days/year of paid vacation * 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives * Generous Parental leave top-up for new parents * Private Medical Insurance to stay healthy * Mental health support through our partner Mindler * Pension program * Social and team-building activities (off-sites, after works, winter/summer parties) * An opportunity to make a real positive impact in the world of healthcare * Work with some of the best minds in AI, healthcare, and engineering. We review our benefits packages on a regular basis and might modify our benefits from time to time. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.