
H & M Hennes & Mauritz GBC AB · Stockholm
Job Description WHAT YOU’LL DO As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that...
Job Description
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.
Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
Manage team planning, scheduling, and ensure seamless opening and closing routines.
Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
Represent yourself and the brand positively during all customer interactions.
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
We are looking for people with…
Experience in retail management and operations.
Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
And people who are…
Strong and confident leaders who inspire, coach, and develop their teams with integrity.
Thriving in collaborative, dynamic environments, with a solution-focused mindset.
Motivated to create great customers experiences while promoting and selling our products.
A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
Effective communicators, creative, and curious.
Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a permanent contract, offering either 35 or 38.25 hours per week, depending on the store, with start in September or by agreement. This position is based in one of our stores in the Stockholm area and you should be able to work during store opening hours. Language skills in Swedish or English are required.
We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 7/8.
Take the next step in your career together with us. The journey starts here.
ZARA Store Manager- Stockholm Area Our Store Manager are directly responsible for the success of your store. Their strong leadership skills and retail experience will set the example for their team while performing various tasks related to customer service, human resources, processes, sales & stock management and Loss prevention. Responsibilities: Customer Service: Provides highest level of care to customers. Commercial tasks: Consistently ensures the floor is fully stocked with merchandised according to standards and reports. Support Visual commercial team in the store. Sales & Stock Management: Budget responsibility, ensures stockroom organization and delivery process according to the standards, ensure that all store processes are done correctly and within productivity standards. Loss Prevention Works closely with Loss prevention department to meet shrinkage goals, oversees store inventories and ensures the highest level of accuracy when doing so Human Resources: Ensures the proper training for all staff and recognizes potential candidates for promotion Recruits, interviews, develops and maintains a strong team members. Ensures that all HR procedures are followed (payroll, store coverage, budgeted hours, training). General service: Organizes all tasks relating to general services (maintenance, store orders, heating/cooling, music). Health and safety ; Ensure positive work environment, follows H&S routines, follows all ZARA company policies and procedures focusing on the Massimo Dutti management principles. Requirements: · Ability to multi-task in a fast paced setting · Interest in fashion and current season trends as they apply to the market · Excellent communication skills · Detail oriented and organized nature · Prioritizes tasks to maximize efficiency of team · Takes initiative to accomplish all set goals · Great customer service skills · Leads and motivates team by setting the example · Desire for career growth within the company · Minimum of 1 year retail management experience What we offer Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs - we never stop learning! You will be rewarded with a competitive compensation package and you will also receive 25% discount to buy the latest trends in any of our Inditex brands available in your market. We are committed to ensure that our recruitment processes are barrier free and as inclusive as possible to everyone. This includes making adjustments for people with disability or long-term conditions. If you are interested in this position and believe that you match the required profile, please apply! Looking forward to your application!
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