Customer Success Manager (French Speaker)

LET'S BUILD THE FUTURE TOGETHER! Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏. Working at Teamtailor means working at an international, fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. CUSTOMER ONBOARDING SPECIALIST 🧑‍🎓 That is why we are expanding our Customer Success department and looking for a new Customer Onboarding Specialist to support our growing user base across Europe with a focus on the Dutch Market. You will focus on helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience You will lead Enterprise onboarding through a structured implementation journey, combining 1:1 sessions, project guidance, and enablement to ensure customers successfully go live and adopt Teamtailor in their organisation. Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. YOUR KEY RESPONSIBILITIES WILL BE TO: * Lead and deliver Enterprise onboarding from kickoff to go-live * Guide customers through configuration and best-practice setup (customer executes, you advise) * Run structured onboarding sessions (kickoff, configuration, enablement, go-live) * Drive progress, remove blockers, and keep onboarding on track * Deliver user enablement and training for key stakeholder groups * Provide ongoing guidance and flexible support based on customer needs * Partner closely with Enterprise CSM to ensure a smooth handover and long-term success * Improve onboarding materials, templates, and internal ways of working * Collect insights and feedback to continuously improve the Enterprise onboarding experience AS AN ONBOARDING SPECIALIST AT TEAMTAILOR, YOU WILL BE OFFERED: * Development opportunities 🏃🏻‍♂️ * Own the onboarding journey * The opportunity to work with the Market's best product ✨ * Work with a great portfolio of international customers * Be part of a great team 💕 * Collaborate with multiple teams IS THIS YOU? * Experience in onboarding and technical customer support in the SaaS industry * Experience in the HR industry * Fluent in English and Dutch * A hobby "tech-savvy" person * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! Interested? 😃

OUR MISSION Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. WHY JOIN US? We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. * We’re beyond early-stage chaos, offering stability. * We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. HERE'S WHAT WE OFFER: * Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. * Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation * Trust-Based Vacation: Take as much time off as you need, when you need it. * Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). * Flexible Work: Work how and where you do your best, with full autonomy over your day. * Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. * Private Medical Insurance: Fully covered health care. * Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. * Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. * Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. * Home Office Stipend: $200 for your ideal remote setup. * Swag Welcome Gift: $70 credit to grab some merch. KEY INFORMATION * Reporting to: Senior Manager, Customer Success * Location: Remote (UK or EU) OR London (Hybrid 2 days/week) * Interviews: 4 Stages * Start Date: ASAP ABOUT THE CUSTOMER SUCCESS TEAM… Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. WHAT YOU'LL DO AT ADTHENA As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. YOUR FIRST 18 MONTHS * First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. * By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. * By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. * By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. * By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. REQUIRED EXPERIENCE * Native French speaker with strong written and spoken English * 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role * Strong stakeholder management skills, comfortable engaging up to C-level * A solid understanding of the digital marketing landscape, including paid search * Strong analytical skills — confident working with data and translating it into actionable insights * A customer-centric mindset focused on delivering value and driving outcomes * SaaS background is a plus OUR CORE VALUES * Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. * Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. * Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. * Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. MEET YOUR TEAMMATES You’ll work closely with: * Simon Koehli Director, Customer Success - EMEA https://www.linkedin.com/in/simon-koehli-47b051b9/ * Stephanie Richardson Senior Manager, Customer Success - EMEA https://www.linkedin.com/in/stephanie-richardson-1004u/