Customer Onboarding Specialist - Dutch Speaking 🇳🇱

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 13,000 companies and 250,000 users worldwide 🌏. Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳 Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. That's why we're expanding our Customer Success department and looking for a Customer Success Manager (French Speaker). Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our largest customers 👊🏽. YOUR KEY RESPONSIBILITIES WILL BE TO: * Implement and onboard new enterprise customers * Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities * Work as a strategical advisor & goal-oriented for our enterprise customers * Work proactively with renewals * Build strong relationships * Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling. * Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk * Collect and analyze enterprise customers' feedback and present it internally * Together develop and improve ways of working with enterprise customer satisfaction. AS AN ENTERPRISE CUSTOMER SUCCESS MANAGER AT TEAMTAILOR YOU WILL BE OFFERED: * Development opportunities * Responsibility for your own customer base * The opportunity to work with the market's best product * Fixed salary with commission structure * Be part of a great multicultural team. IS THIS YOU? * Experience within HR/Recruitment industry * Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts) * Experience in project leading, especially complex projects * Negotiation skills and experience with bigger clients * Engaged, creative and solution oriented * Have the mindset willing to learn and try new things * Be a role-model in what you do * Ability to adapt to a fast-paced environment and rapidly- changing market * Fluent in French/English * Extra plus for another language ( Spanish / Swedish ) * A ping pong professional 🏓... we're kidding! But we do like to play. We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals! Interested? 😃

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Du bist äußerst detailorientiert und verfügst über exzellente Kommunikationsfähigkeiten? Du arbeitest gerne in funktionsübergreifenden Umfeldern, übernimmst Verantwortung und löst komplexe Herausforderungen strukturiert und proaktiv? Wenn das nach Dir klingt, würden wir uns sehr gerne mit Dir austauschen! HINTERGRUND DER ROLLE Unser Retail Onboarding Team (ReOB) ist das Herz und die Seele von Wolt. Wir stellen sicher, dass wir alle unsere Retail-Partnerinnen durch ein nahtloses, skalierbares Onboarding-, Menü- und Katalogerlebnis nachhaltig auf Erfolgskurs bringen. Dabei vereint ReOB operative Exzellenz in Onboarding & Kommunikation mit datengetriebener Menüpflege sowie Elementen des Category Managements. Mit dem kontinuierlichen Wachstum von Wolt steigt auch die Komplexität unserer Prozesse und Anforderungen. Als Senior-Mitglied des Retail Onboarding Teams übernimmst Du eine Schlüsselrolle in der Steuerung, Optimierung und Skalierung unserer Onboarding Engine im deutschen Markt. Du arbeitest eng mit internen Teams sowie großen Retail-Partnerinnen (z. B. Key Accounts wie Edeka) zusammen und stellst sicher, dass wir sowohl Geschwindigkeit als auch Qualität im Onboarding maximieren. WAS WIR BIETEN: Die Möglichkeit, in einem internationalen Umfeld maßgeblich an etwas Außergewöhnlichem mitzuwirken Eine steile Lern- und Entwicklungskurve in einem global agierenden Technologieunternehmen Ein attraktives Gehalt sowie flexible Arbeitszeiten Hohe Eigenverantwortung und Gestaltungsspielraum in einem dynamischen Team Flache Hierarchien in einer skalierenden Start-up-Atmosphäre Rabatt auf Wolt-Bestellungen ÖPNV-Zuschuss Wellness-Zuschuss (Urban Sports Club) Wöchentliche (virtuelle) All-Hands-Meetings und regelmäßige Teamevents Flexible Arbeitszeiten + 30 Tage bezahlter Urlaub BIST DU BEGEISTERT VON DIESER GELEGENHEIT, DENN DU WIRST… Die End-to-End-Verantwortung für das Onboarding von Retail-Partnerinnen übernehmen – von der ersten Kommunikation bis zum erfolgreichen Go-Live Partnerinnen aktiv onboarden, trainieren und auch vor Ort schulen, um ihren langfristigen Erfolg auf Wolt sicherzustellen Fotoshootings koordinieren sowie externe Ressourcen für Dateneingabe und Katalogerstellung steuern Menüs und Sortimente pflegen, strukturieren und optimieren – mit einem starken Fokus auf Datenqualität und Effizienz (Excel ist ein zentraler Bestandteil Deiner täglichen Arbeit) Die Qualität von Produktdaten und Katalogen sicherstellen und kontinuierlich verbessern Eng mit Sales, Account Management und weiteren Stakeholdern zusammenarbeiten, um Engpässe im Onboarding-Funnel zu identifizieren und zu beseitigen Als zentrale Schnittstelle proaktiv Hindernisse adressieren und die Onboarding-Geschwindigkeit maßgeblich steigern                                                                                                               Prozesse analysieren, verbessern und durch den Einsatz neuer Technologien skalierbarer gestalten UNSERE ERWARTUNGEN Du bringst eine ausgeprägte Ownership-Mentalität sowie unternehmerisches Denken mit und arbeitest eigenständig mit minimaler Anleitung Du bist strukturiert, detailorientiert und gehst Aufgaben proaktiv und lösungsorientiert an Du bist kommunikationsstark (Deutsch & Englisch, schriftlich und mündlich) und fühlst Dich im Austausch mit unterschiedlichen Stakeholdern – auch auf Senior-Level – sicher Du hast keine Scheu, zum Hörer zu greifen, Stakeholder zu challengen und Themen aktiv voranzutreiben Du verfügst über mehrere Jahre Erfahrung (idealerweise 4+ Jahre) in Sales, Account Management, Operations oder Customer Support Du arbeitest gerne datengetrieben und sicher mit Excel und/oder Google Sheets – und hast Lust, Deine Fähigkeiten weiter auszubauen Du besitzt ausgeprägte analytische Fähigkeiten und eine “bias for action”-Mentalität mit Fokus auf Impact Du arbeitest effektiv in funktionsübergreifenden Teams und treibst Zusammenarbeit aktiv voran ENGLISH: Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect! BACKGROUND OF THE ROLE Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management. As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality. WHAT WE OFFER The opportunity to play a key role in shaping something exceptional in an international environment A steep learning and growth curve in a global technology company An attractive salary and flexible working hours High ownership and autonomy within a dynamic team A flat hierarchy in a scaling start-up environment Discount on Wolt orders Public transport allowance Wellness allowance (Urban Sports Club) Weekly (virtual) all-hands meetings and regular team events Flexible working hours + 30 days paid holiday ARE YOU EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… Own the end-to-end onboarding of retail partners – from first contact to successful go-live Actively onboard, train, and support merchants, including conducting on-site training when needed Coordinate photoshoots and manage external workforce for data entry and catalog creation Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work) Ensure high-quality product data and continuously improve catalog standards Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks Analyze and improve workflows, leveraging new technologies to scale operations OUR EXPECTATIONS You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance You are structured, detail-oriented, and proactive in solving problems You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally You are not afraid to pick up the phone, challenge stakeholders, and drive execution You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills You have strong analytical and problem-solving skills with a clear bias for action and impact You thrive in cross-functional environments and actively drive collaboration OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.