SAS- Socialt ansvarig samordnare

Company description: Scandinavian Airlines System SAS Job description: Join Our Team as a Revenue Manager-Empower Your Career and Make an Impact! Are you looking for a workplace where your ideas are valued, your career can flourish, and your contributions can make a difference? We are looking for SAS revenue Managers who are passionate about driving innovation, solving complex problems, and shaping the future of our revenue strategy. We'd love to meet you if you're ready to take on exciting challenges in a dynamic, supportive environment!  What We are Looking for: You’re a smart, strategic thinker who loves working with data and using it to shape actionable insights. You have a growth mindset, thrive in dynamic environments, and enjoy problem-solving while collaborating with diverse teams. You’re ready to take ownership of projects and influence key business decisions, all while working in an environment that supports both your personal and professional growth.  Our Culture at SAS   Required: 1-2 years of experience in an analytical or technical role. Previous experience in revenue management, data analysis, or a related field is a big plus! Preferred: Experience with statistical modeling, programming, or quantitative analytics will make you stand out. Your Strengths:   Strategic & Analytical Thinking: You thrive on solving complex problems, making data-driven decisions, and turning insights into strategies that drive business growth. Clear Communication: You excel at explaining complex data insights in a way that’s both clear and compelling, connecting with colleagues across departments. Proactive & Results-Driven: You believe in making things happen! You take the initiative, move quickly from analysis to action, and consistently deliver impactful results. Why You Should Apply: At our company, we believe in supporting each other and championing everyone’s potential. If you're passionate about what you do and want to work in a place that values work-life balance, well-being, and empowerment, this is the role for you. What We Offer:   A collaborative and inclusive work environment where you can bring your unique perspectives and ideas to the table. Access to Industry-leading tools and technology for revenue optimization, empowering you to stay at the forefront of your field. A fast-paced, ever-evolving workplace, where no two days are the same and every challenge is an opportunity for growth. Real influence on key processes, with the chance to explore creative and innovative ways to increase revenue. No monotony here – you’ll tackle fresh challenges every day, utilizing your problem-solving skills to drive change. A culture of empowerment, where you are encouraged to take initiative, explore new opportunities, and lead the charge in revenue generation. A supportive, positive work culture that values balance, well-being, and collaboration. Workplace flexibility, including the option to use the gym. Read more here about the office building: https://Gate01.se. Access to staff tickets and discounts. A solid onboarding where you will be assigned an experienced Revenue Manager as a mentor. During your first months here, you will receive support from your team, mentor, and Team Leader as well as visit other departments within SAS. System training is provided by the system supplier and some training is held in Copenhagen. Social happenings with colleagues that have fun together in and outside of work.  Development opportunities are good with both specialist and leadership tracks being available. Our Culture at SAS At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!  Additional information   Deadline for application: 09/08/2026. Please note that, due to the vacation period, the selection process will commence only after the application period has closed. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Desired start date: As soon as possible. Position: Fulltime (100%) starting with a 6-month probation period This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager. To be eligible for this position you need an EU-work permit. Please note that we ask you to inform us if you currently have a valid EU-work permit. Is this you? If so, come fly with us!   #LI-VK1

Company description: Scandinavian Airlines System SAS Job description: Are you motivated by improving how things actually work for customers, translating insights into changes that make a real difference? At SAS, we are strengthening how we work with customer experience across the organization. We are now looking for a Customer Experience Specialist who can help translate our CX ambition into concrete, scalable improvements across key customer journeys with a clear focus on how we meet customers in practice, across frontline interactions, customer service, and communication. This is a role for someone who enjoys working at the intersection of insight and execution and who is comfortable driving progress in a cross-functional environment.  Challenges you will work on: In this role, you will be part of developing and embedding how we deliver customer experience at SAS. You will work hands-on to turn insights and priorities into tangible improvements across the customer journey.  You will: Work with and improve how SAS meets the customer across frontline interactions, customer service, and communication, shaping a consistent service and hospitality experience Drive improvement initiatives across key customer journeys, from identifying opportunities to supporting implementation together with the business Translate customer insights into concrete actions and help ensure follow-through and impact Contribute to building and refining frameworks, tools, and ways of working that enable teams to deliver consistent, high-quality experiences Support and collaborate with stakeholders across functions (e.g. operations, commercial, digital) to align on priorities and drive progress Help strengthen a network of CX ambassadors across the organization  In your first period, you will focus on understanding key service moments and journeys, while contributing to a set of prioritized improvements where you can create visible impact.  The Team You will be part of a newly established central Customer Experience & Insights team, working to strengthen how SAS works with customer experience across the organization.  We combine insight and execution, focusing on turning customer understanding into concrete improvements and embedding CX in how teams work day to day. We work closely with stakeholders across SAS to make customer experience practical, actionable, and consistent.  To be successful we believe you have Have experience within customer experience, service design, hospitality, or related areas Have worked with improving customer journeys or services in a structured and hands-on way Are comfortable driving initiatives across teams, even without formal ownership Can translate insights into concrete actions and next steps Bring a structured and pragmatic way of working, with the ability to prioritize and move things forward Build strong working relationships and collaborate effectively across functions Take ownership and are motivated by delivering tangible outcomes Have a mindset of continuous improvement and learning Are interested in how service is delivered in practice, including frontline interactions, communication, and overall customer experience  Preferred qualifications 5+ years of experience in customer experience, service design or hospitality  Proven track record of driving tangible improvements in customer journeys or service delivery Experience working in cross-functional or complex organizations Strong stakeholder management and ability to influence without formal ownership Experience using CX insights and metrics (e.g. NPS, CSAT) to drive action Fluent in English Background in travel, airline, or other service-heavy industries is a plus Based in Stockholm or ability to commute to office in Solna   Additional information Deadline for application: 10/08/26.  We encourage you to apply as soon as possible. However, due to the summer holiday period, applications will not be reviewed before 10 August. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations.  Desired start date: As agreed Position: Fulltime (100%) starting with a 6-month probation period   This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. Remote work may also be an option, depending on the agreement made with your manager.  Come and fly with us!